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Analysis of The Elements of Logistics Customer Service In Freight Forwarding Purwoko, Harry; Thamrin, HM; Yuliyanto, Agus; Sembiring, Honny Akira
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 8, No 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1203

Abstract

Logistics is as service industry that relies heavily on people to execute operations in order to provide a better perception to customers through customer service. In stiff competition, customer service will make a big difference between competitors. A qualitative study using in-depth interview analyse the effectiveness of implementing three elements of logistics customer service, i.e., pre-transactions, in transactions and post-transactions, particularly in the international freight forwarding activities to understand the three elements of customer service transactions. The result shows a strong relationship and impact between the elements, although most of the topics in these elements are not relevant to freight forwarding industry.
Supply Chain Management: Survey Consumer Preferences and Market Potential (Study Literature Review) Candra Susanto, Primadi; Saribanon, Euis; Pahala, Yosi; Liana, Esti; Purwoko, Harry
International Journal of Advanced Multidisciplinary Vol. 3 No. 1 (2024): International Journal of Advanced Multidisciplinary (April-June 2024)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i1.508

Abstract

The supply chain management article: survey of consumer preferences and market potential is a scientific literature review article within the scope of operational management science. This article aims to create a hypothesis regarding the relationship between factors, which can subsequently be utilized for future research in the field of human resource management. Descriptive qualitative research methodology was employed in this study. The data utilized in this study was derived from prior research that remains pertinent to the current investigation. The data was gathered from reputable academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sinta journals. The findings of this study are as follows: 1) Consumer preference surveys play a role in supply chain management: Surveys offer significant insights into consumer preferences, wants, and expectations pertaining to a specific product or service. These insights serve as the foundation for organizations in formulating marketing strategies, developing products, and managing inventory. By gaining a comprehensive grasp of consumer preferences, organizations have the potential to enhance customer happiness, streamline their supply chains, and attain a competitive edge in marketplaces that are becoming progressively intricate and dynamic; and 2) Market potential plays a role in supply chain management: market potential offers a comprehensive overview of the current market size, potential for growth, and consumer patterns in a specific region or demography. This data enables organizations to develop supply chain strategies that are characterized by enhanced efficiency and adaptability in response to dynamic market needs. Through a comprehensive comprehension of market potential, organizations are able to effectively identify prospective market segments, formulate suitable expansion strategies, and adapt their supply chain approaches in order to maximize profitability and foster corporate expansion.
Marketing of Management: Share Market, Potential Market, Competitor Business and Promotion (Literature Review) Nur Mastuti, Dian; Eko Widodo, Rintis; Wijanarko, Bambang; Purwoko, Harry; Suhendra, Agus
International Journal of Advanced Multidisciplinary Vol. 3 No. 2 (2024): International Journal of Advanced Multidisciplinary (July-September 2024)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i2.591

Abstract

Literature review research on marketing management: market share, potential market, competitor business, and promotion is a scientific literature article in the scope of marketing management science. The purpose of this literature research is to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of marketing management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. The data used in this descriptive qualitative approach comes from previous research that is relevant to this study and is sourced from academic online media such as the Scopus Emerald Journal, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. The results of this literature review article are: 1) Market Share influences Marketing Management; 2) Potential Market influences Marketing Management; 3) Competitor Business influences Marketing Management; and 4) Promotion influences Marketing Management.
Impact of Business Risk and Capital Structure on the Growth of the Sea Transportation Companies Lesse, Johan; Arubusman, Dian Artanti; Agusinta, Lira; Octora, Theresye Yoanyta; Purba, Okin Ringan; Purwoko, Harry; Haris, Haris
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 2 (2024): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i2.1272

Abstract

The research aims to know and analyze the impact of business risk and capital structure on the growth of sea transportation companies listed on the Indonesia Stock Exchange in 2016-2020. Some of the problems encountered in this study, among others, namely, high business risk can reduce company growth, high capital structure can reduce company growth and also high debt to shipping companies can lead to difficulties in determining the composition of capital structure. Path analysis is used to test the hypothesis proposed in this study by using the Partial Least Square application. The total sample of 45 consisted of nine companies with a five-year observation period taken by purposive sampling technique. The results showed: business risk has no impact on firm growth, capital structure has no direct impact on company growth, business risk has a positive and significant direct impact on capital structure, and business risk does not directly impact company growth through capital structure mediation. The study concludes that business risk positively impacts capital structure, so the declining capital structure decreases business risk.
Analysis of the Application of the Rolling Forecast Method for Personal Care Products at PT. Kosmetiku Tenaka Budiman; Purwoko, Harry; Laura Malau; Theresye Yoanita Octora; Tri Mulyani Setyowati
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i3.2377

Abstract

Abstract: Demand planning is a significant factor that affects the performance of each stage of supply chain management in fast-moving consumer goods. An unavoidable problem is the inaccuracy of demand planning which has an impact on production planning for the procurement of personal care products. The more products, the more the accuracy of demand forecasting varies, so it is necessary to make efforts to improve the quality of demand planning to have an impact on effective, efficient demand planning and increase customer satisfaction. This research is a mixed method with a concurrent embedded strategy by providing a simulated rolling forecast process (to be) of the current rolling forecast process (as is). The analysis uses the method of rolling forecast, double moving average, double exponential smoothing, and forecast error calculation with Mean Absolute Percentage Error (MAPE). The purposive sampling method is used to calculate demand forecasting for 2022 focusing on product categories with the 80/20 Pareto principle, where 20% of products generate 80% of the company's revenue. This research improves the business process by implementing a planning time horizon that is dissected into 3 months consisting of frozen, slushy, and liquid periods in a rolling forecast and setting safety stock to be obeyed by distributors to get the smallest forecast error rate. The appropriate demand forecasting method for forecasting product demand based on test results shows that each product requires a different forecasting method, depending on the characteristics of each product's historical data. Keywords: Demand Forecast, Demand Planning, Personal Care, Planning Horizon, Rolling Forecast
International Trade Concept: Analysis of Letters of Credit, Custom Bonds and Export-Import Regulations Murdiono, Jatmiko; Yuliastuti, Hilda; Kamsariaty, Kamsariaty; Purwoko, Harry; Wahyu Putra, Christophorus Indra
Dinasti International Journal of Digital Business Management Vol. 5 No. 5 (2024): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v5i5.3057

Abstract

The scientific literature review article entitled Concept of International Trade: Analysis of Letter of Credit, Custom Bonds and Export-Import Regulations is in the domain of operational management science. The purpose of this article is to formulate a hypothesis regarding the relationship between various aspects, which will then be used as the basis for further research. This study uses a qualitative descriptive research methodology. The data used in this study comes from previous studies that are still relevant to this study. Information was collected from leading scientific online platforms, such as Publish or Perish, Google Scholar, DOAJ, and the Sinta journal. The results obtained from this study are presented as follows: 1) Letter of credit influences the Concept of international trade; 2) Custom bonds influence the concept of international trade; and 3) Export import regulations influence the concept of international trade.
The Role of Logistics Management in Supporting Goods Management for Equitable Distribution and Impact on Regional Economic Growth Sugiyanto, Sugiyanto; Suhendra, Agus; Indra Wahyu Putra, Christophorus; Dharma Yudastoro, Fasida; Purwoko, Harry
Siber Journal of Advanced Multidisciplinary Vol. 2 No. 2 (2024): (SJAM) Siber Journal of Advanced Multidisciplinary (July - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v2i2.218

Abstract

The purpose of this study is expected to be able to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of logistics management. The article on the role of logistics management in supporting the management of goods for equitable distribution and having an impact on regional economic growth is a scientific literature article in the scope of logistics management. The approach or method used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Logistics Management plays a role in Equitable Distribution; and 2) Logistics Management plays a role in Regional Economic Growth.