Article Per Year (5 Year)
p-Index From 2019 - 2024
1.126
P-Index
This Author published in this journals
All Journal Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik International Journal of Advanced Multidisciplinary Siber Journal of Advanced Multidisciplinary
Purwoko, Harry
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Social Sciences Transportation Other

Published : 7 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

 1 
Analysis of The Elements of Logistics Customer Service In Freight Forwarding Purwoko, Harry; Thamrin, HM; Yuliyanto, Agus; Sembiring, Honny Akira
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 8, No 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1203

Abstract

Logistics is as service industry that relies heavily on people to execute operations in order to provide a better perception to customers through customer service. In stiff competition, customer service will make a big difference between competitors. A qualitative study using in-depth interview analyse the effectiveness of implementing three elements of logistics customer service, i.e., pre-transactions, in transactions and post-transactions, particularly in the international freight forwarding activities to understand the three elements of customer service transactions. The result shows a strong relationship and impact between the elements, although most of the topics in these elements are not relevant to freight forwarding industry.
Co-Authors Agusinta, Lira Bambang Wijanarko Candra Susanto, Primadi Dharma Yudastoro, Fasida Dian Artanti Arubusman, Dian Artanti Eko Widodo, Rintis Euis Saribanon, Euis Haris Haris, Haris indra Wahyu putra, Christophorus Kamsariaty, Kamsariaty Laura Malau Lesse, Johan Liana, Esti Murdiono, Jatmiko Nur Mastuti, Dian Octora, Theresye Yoanyta Purba, Okin Ringan Sembiring, Honny Akira Sugiyanto - Suhendra, Agus Tenaka Budiman Thamrin, HM Theresye Yoanita Octora Tri Mulyani Setyowati Wahyu Putra, Christophorus Indra Yosi Pahala, Yosi Yuliastuti, Hilda Yuliyanto, Agus