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All Journal Kertha Desa Bisma: Jurnal Manajemen
Widiantara, I Wayan
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Toyota Avanza di Singaraja Widiantara, I Wayan; Trianasari, Trianasari
Bisma: Jurnal Manajemen Vol 7, No 1 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/bjm.v7i1.30525

Abstract

This study aims to test the influence of (1) product quality on customer satisfaction, (2) quality of service to customer satisfaction, and (3) product quality and service quality to customer satisfaction of Toyota Avanza. Design research using caesal quantitative. The subject of this study was a user of Toyota Avanza type 1.3 G M/T in Singaraja who knew the ins and outs of Daihatsu Xenia type 1.3 R M/T and was more than twenty years old and had been using it for more than a year, which amounted to 100 respondents. The data was collected using a questionnaire instrument consisting of 14 statements which were later converted into interval data and analyzed using multiple linear regression methods. From the analysis that has been done obtained results that (1) product quality has a positive and significant effect on customer satisfaction, (2) service quality has a positive and significant effect on customer satisfaction, and (3) product quality and service quality have a significant effect on Toyota Avanza customer satisfaction.
UPAYA HUKUM DARI KONSUMEN YANG MENGALAMI WANPRESTASI DALAM TRANSAKSI JUAL BELI ONLINE Widiantara, I Wayan; Sarjana, I Made
Kertha Desa Vol 9 No 5 (2021)
Publisher : Kertha Desa

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis tentang bentuk wanprestasi yang dialami konsumen dalam jual beli online serta upaya hukum dari konsumen yang mengalami wanprestasi dalam transaksi jual beli online. Penelitian ini tergolong penelitian hukum normatif dengan menggunakan jenis pendekatan perundang-undangan dan pendekatan konseptual. Adapun hasil dari penelitian ini adalah bentuk wanprestasi yang dialami konsumen dalam jual beli online meliputi barang yang dikirim tidak sesuai spesifikasi, pengiriman tidak tepat waktu, barang yang dikirim cacat, dan barang palsu. Adapun upaya hukum yang dapat dilakukan konsumen dalam hal terjadinya wanprestasi dalam transaksi jual beli online, yaitu melalui mekanisme litigasi dan non litigasi. Kata Kunci: Wanprestasi, Konsuumen, Transaksi Jual Beli Online ABSTRACT The purpose of this study is to find out and analyze the forms of default experienced by consumers in buying and selling online as well as legal remedies from consumers who experience default in online buying and selling transactions. This research is classified as a normative legal research using a statutory approach and a conceptual approach. The results of this study are forms of default experienced by consumers in buying and selling online including goods sent not according to specifications, not on time delivery, defective goods, and counterfeit goods. As for the legal remedies that consumers can take in the event of a default in online buying and selling transactions, namely through litigation and non-litigation mechanisms. Keywords: Default, Consumer, Online Buying and Selling Transactions
Co-Authors Hanung Adi Nugroho Trianasari