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All Journal Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) Jurnal Keperawatan Abdurrab Jurnal Ilmu Kedokteran dan Kesehatan Jurnal Kesehatan Madani Medika Jurnal Keperawatan Malang Intan Husada : Jurnal Ilmiah Keperawatan Jurnal Pengabdian Masyarakat PGSD Jurnal Pengabdian Pada Masyarakat Jurnal Keperawatan dan Kesehatan (JKK)
Ridwan, Heri
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Journal : Jurnal Keperawatan Malang

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Manajemen Konflik Pada Tatanan Pelayanan Keperawatan Di Rumah Sakit: Literature Review Fitrianingsih, Ana; Anjani, Alya Huwaida; Fitriya, Neng Inggri; Anggraini, Puspa Dewi; Ridwan, Heri; Purnama, Ahmad
Jurnal Keperawatan Malang Vol 8 No 2 (2023): Jurnal Keperawatan Malang (JKM)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat STIKes Panti Waluya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36916/jkm.v8i2.233

Abstract

ABSTRAK Backgorund: The majority of healthcare professionals who offer services in hospitalsare nurses. However, nurses frequently neglect interprofessional partnerships and teamwork in favor of concentrating solely on their individual jobs. This may lead to conflict inside a healthcare organization, which may have an impact on the efficiencywith which nurses provide nursing care. Purpose: The purpose of this literature review is to identify factors that have the potential to cause conflict, the parties involved in conflict management, conflict management strategies or solutions in the nursing workplace, and variables that influence the success of conflict resolution. Methods: A literature review was used as a method in this research. The scientific databases used are Google Scholar, Sage Journals, PubMed, Elsevier, Wiley, BookedCentral,andPortal Garuda. The search results yielded 92 articles.After selection,there were 11 international journal articles and 14 national journal articles. The selection process uses an abstract checklist and a PRISMA checklist. Result: The results of the review show that the factors that cause conflict in health services include work stress, low work satisfaction and motivation, miscoordination a lack of empathy in interdisciplinary collaboration and toxic leadership. The parties involved in conflict resolution are the head of the room, nurse manager, nurses and doctors. Conflict resolution can be carried out with compromising, integrating,cooperative, assertive and obliging strategies which are supported by interdisciplinary communication, management skills, emotional intelligence and the involvement of clinical educators. Conclusion:The aspects that most often cause conflict are work stress and problems with work coordination and interdisciplinary collaboration. The parties most often involved are the head of the room and the nurse manager. Conflict management can be done using an integrating style, where the integrating style is also the most dominant style of conflict management strategy. Mindfulness is a supporting factor in implementing this integrating style. Key words: Conflict Management; Hospital; Nursing; Related parties; Strategy Issues.
Literatur Review: Hubungan Caring Perawat dengan Kepuasan Pasien di Pelayanan Kesehatan -, Nova; Damayanti, Ranti; Ghina, Ridha; Rifqi, Satria; Ridwan, Heri; Purnama, Ahmad
Jurnal Keperawatan Malang Vol 8 No 2 (2023): Jurnal Keperawatan Malang (JKM)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat STIKes Panti Waluya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36916/jkm.v8i2.234

Abstract

Background: The attitude of respect and empathy when treating patients is commonly referred to as caring. This attitude is very important in determining patient satisfaction. Satisfaction is a feeling of pleasure or disappointment felt by someone in achieving the expected results against the performance carried out, if the performance is below expectations then the customer is not satisfied, and vice versa. Nursing services determine the quality of health services, because nurses are the ones who most often meet with patients. Purpose: This study focuses on finding out whether there is a relationship between nurses' caring attitude and patient satisfaction in health services. Methods: The research method used was a literature study. The Preferred Reporting Items for Systematic Reviews & Metaanalysis (PRISMA) procedure was used in this study, which resulted in 14 article analyses. The databases used in this study were Elsevier, Google Scholar, PUBMED and Taylor & Francis with inclusion criteria: Journals published from 2018 to 2023 using Indonesian and English, National and International Journals, Articles using quasi-experimental methods, pre-experimental design, case studies and full text articles. Result: Analysis of the 14 journals found by the researchers led to the conclusion that there is a relationship between patient satisfaction and caring behaviour by nurses in the health care system. Conclusion: It can be concluded from the analysis of these 14 research journals that the relationship between caring nurses and the level of patient satisfaction in the health care system has a very close relationship in it.
FAKTOR EKSTERNAL YANG MEMENGARUHI KEPUASAN KERJA PERAWAT Aulia, Syifa; Ridwan, Heri; Sutresna, Iyos
Jurnal Keperawatan Malang Vol 9 No 1 (2024): Jurnal Keperawatan Malang (JKM)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat STIKes Panti Waluya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36916/jkm.v9i1.274

Abstract

Background: Health care is provided to the whole of the community without exception, including convicts. However, there are numerous issues beyond individual control, such as overcrowding of inmates exceeding penitentiary capacity and issues regarding healthcare such as insufficient healthcare staff and nurses having to be on call outside of their regular duty hours, be the factor that affect nurse’s job satisfaction at Class IIB Sumedang Penitentiary Purpose: To determine the external factors affecting nurse job satisfaction at the Class IIB Sumedang Penitentiary. Methods: This research used a qualitative method with a descriptive case study. Data collection techniques include interviews, observations, and documentation. The data is then analyzed using the Miles and Huberman model, which consists of three stages: data reduction, data display, and conclusion drawing. Triangulation technique is also used for validity of the data through interviews with two nurses at the Class IIB Sumedang Penitentiary, observations conducted by the researcher, and documentation. Result: The result showed that external factors affecting nurse job satisfaction at the Class IIB Sumedang Penitentiary include nurse workload, nurse motivation, work environment and relationships with colleagues, as well as remuneration. Implication: The institution is advised to increase the number of healthcare staff, in line with the ideal ratio between healthcare workers and the number of inmates, and to appoint a permanent doctor to serve in the penitentiary clinic to provide optimal treatment to the inmates. Improving healthcare facilities to meet clinic standards is also recommended. 
Co-Authors Agista, Ria Aidah, Dila Nur Aisyah, Iis Al Zahra, Nazwa Amelia, Lienji Anggraini, Puspa Dewi Anjani, Alya Huwaida Anugrah, Rikman Astuti, Ayu Prameswai Kusuma Aulia, Syifa Chaerina, Laeli Dadan Nugraha Damayanti, Ranti Dewi, Kamelia Firmanto, Kento Fitri Nurhayati Fitrianingsih, Ana Fitriya, Neng Inggri Ghina, Ridha Haq, M. Iqbal Arinal Hasipa, Hani Siti Inriyana, Ria Karmilah, Karmilah Kelana Setiadi, Diding Kelana, Diding Khairunnisa, Siti Zakiah Khotimah, Najwa Khusnul Larasati, Diah Ayu Maulana Maulana, Maulana Maulina, Gerilona Nakita, Julia Nova - Nugraha, Yassin Akbar Nur Aprilia, Annisa Nurfalah, Aam Linda Nurfauziah, Esa Nurizkiyah, Riva Nurmalasari, Hernayanti Nurrahman, Annisa Indah Nursyahrani, Rifqa Adistie Nuryani, Tiya Permadi, Andri Nur Purnama, Ahmad Puspanditaning, Amanda Puspita, Dini Aulia Putra, Subhan Manggala Ramadhani, Novia Rifqi, Satria Rizkika Afrillianti, Karina Safanah, Ashila Nur Sakinah, Hajar Zulva Septiani, Nisya Aulia Setiadi, Diding Kelana Sofa, N. Siti Nur’aeni Sopiah, Popi Sri Mulyani, Ira Sugandi, Trisha Kania Suryani, Anggi Nabilla Susanti Susanti Sutaryo, Della Afrilliani Sutresna, Iyos Syalistyawati, Putri