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All Journal Jurnal Ekonomi dan Bisnis Infotech: Journal of Technology Information Jurnal Pengabdian dan Kewirausahaan
Deny, Deny
Fakultas Ilmu Sosial Dan Humaniora, Universitas Bunda Mulia Jakarta
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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MENDETEKSI PENGELAPAN DANA PERJALANAN DINAS DENGAN APLIKASI INTERNAL TICKETING SYSTEM Kevin Christianto; Deny Deny
Infotech: Journal of Technology Information Vol 6, No 1 (2020): JUNI
Publisher : STMIK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v6i1.73

Abstract

Employee official travel activities in a company have an important role in supporting business operations and developing the business wing of the company, especially for large companies that have many branch offices in various regions in Indonesia. With more and more official trips requiring official travel tickets, a system that can internally regulate how tickets are purchased and paid is needed. The system is needed to reduce unnecessary official travel activities and valid data to be compared with data from third-party systems in terms of payment of ticket reservations. Researchers conduct literature studies, interviews, and observations. Literature study conducted by researchers to find the concept of an appropriate methodology to develop the Internal Ticketing System application. Interviews are used to examine important input on the Internal Ticketing System application of several companies that have quite intensive business travel activities, so that they are suitable and useful to be implemented later in the field, and business observations are empowered by researchers to look directly at the ticket booking business process on official trips and conduct individual understanding from researchers. The results of this study were successfully made a prototype of the Internal Ticket System application called Business Travel by using a V-Shaped SDLC method. The prototype making method is more detailed because it has 4 rounds, namely requirements, specifications, high level design and low level unit design.
Pengaruh Atmosferik terhadap Kepuasan dan Niatan Perilaku Konsumen Edi Purwanto; Deny Deny; Richa Chandra Tansil
Jurnal Ekonomi dan Bisnis Vol 19 No 3 (2016)
Publisher : Fakultas Ekonomika dan Bisnis Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (460.463 KB) | DOI: 10.24914/jeb.v19i3.346

Abstract

We study the atmospheric role at restaurant “X”, a Japanese chain restaurant in numerous Jakarta areas. More specifically, we analyze (1) the effect of atmospherics on service quality; (2) the effect of atmospherics on food quality; (3) the effect of atmospherics on perceived value; (4) the effect of service quality on customer satisfaction; (5) the effect of  perceived value on customer satisfaction; (6) the effect of  food quality on customer satisfaction; (7) the effect of  service quality on behavioral intentions; (8) the effect of  customer satisfaction on behavioral intentions; (9) the effect of  food quality on behavioral intentions, (10) indirect effect of atmospherics on customer satisfaction; and (11) indirect effect of atmospherics on behavioral intentions. We distributed questionnaires to customers of “X” restaurant and received back 283 questionnaires, of which 229 were usable for further analysis. Overall, the findings support all the hypotheses, except hypotheses (4) and  (7), probably because this is a self-service restaurant chain.Abstrak Penelitian ini dilakukan untuk mengetahui peran atmosferik di restoran “X,” sebuah restoran Jepang yang berada di berbagai area di Jakarta. Penelitian ini menganalisis (1) pengaruh atmosferik terhadap kualitas layanan; (2) pengaruh atmosferik terhadap kualitas makanan; (3) pengaruh atmosferik terhadap nilai yang dirasakan; (4) pengaruh kualitas layanan terhadap kepuasan pelanggan; (5) pengaruh nilai yang dirasakan terhadap kepuasan pelanggan; (6) pengaruh kualitas makanan terhadap kepuasan pelanggan; (7) pengaruh kualitas layanan terhadao niatan perilaku konsumen; (8) pengaruh kepuasan pelanggan terhadap niatan perilaku konsumen; (9) pengaruh kualitas makanan terhadap niatan perilaku konsumen; (10) pengaruh tidak langsung atmosferik terhadap kepuasan pelanggan; dan (11) pengaruh tidak langsung atmosferik terhadap niatan perilaku konsumen. Desain penelitian ini adalah kuantitatif. Kami membagikan kuesioner kepada para pelanggan restoran “X” di Jakarta dan kuesioner yang kembali berjumlah 283, yang mana ada 54 kuesioner yang tidak dapat digunakan, sehingga penelitian ini menggunakan 229 sampel. Setiap indikator terbukti sahih dan setiap variabel terbukti handal. Penelitian ini menemukan bahwa pengaruh atmosferik terhadap kualitas layanan, kualitas makanan, dan nilai yang dirakan secara parsial positif dan signifikan. Pengaruh nilai yang dirasakan dan kualitas makanan terhadap kepuasan pelanggan secara parsial juga positif dan signifikan. Pengaruh kepuasan pelanggan terhadap niatan perilaku konsumen positif dan signifikan. Pengaruh kualitas makanan terhadap niatan perilaku konsumen juga ditemukan positif dan signifikan. Pengaruh tidak langsung atmosferik terhadap kepuasan pelanggan dan niatan perilaku konsumen juga positif dan signifikan. Namun, karena di restoran yang diteliti konsumen mereka melayani diri sendiri, maka kualitas layanan tidak berpengaruh signifikan terhadap kepuasan pelanggan dan niatan perilaku konsumen.
ETIKA BERBELANJA ONLINE DI ERA TEKNOLOGI INFORMASI Johanes Fernandes Andry; Devi Yurisca Bernanda; Francka Sakti Lee; Deny Deny; Ignatius Adrian Mastan; Yemima Monica Geasela
Jurnal Pengabdian dan Kewirausahaan Vol 5, No 2 (2021): Jurnal Pengabdian dan Kewirausahaan
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jpk.v5i2.2982

Abstract

The implementation of Community Service (PKM) activities in collaboration between the Child Friendly Integrated Public Space (RPTRA) Darma Suci and Department of Information Systems at Bunda Mulia University, Jakarta, with the theme Online Shopping Ethics in the Age of Information Technology with the sub-theme being an overview of e-business & e-commerce, types of e-commerce transactions, attitudes that buyers should have and online shopping trends during the pandemic. The target of this material is to be able to educate and provide understanding to participants on a form of electronic commerce (commonly called e-commerce) using electronic devices, either mobile phones or laptops. Most of the participants have already made e-commerce transactions, but many of the attitudes that buyers in online stores have to do that they don't know, such as how to make safe transactions, and find out the reputation of the seller are just being realized, and so on. receive great benefit from the material presented. Participants benefit greatly from the presentation of this training, it can be seen from their enthusiasm in asking questions with resource persons during the online presentation of the material. The questionnaire was given at the end of the presentation of the material, as feedback for the implementation of the event, the results obtained were positive both in terms of the results of the questionnaire questions for the material presented with an average score of 95.83%, as well as in terms of the results of the questions. questionnaire for resource persons with an average score of 97.5%
PROFESI TEKNOLOGI INFORMASI DALAM INDUSTRI E-COMMERCE DI INDONESIA Johanes Fernandes Andry; Deny Deny; Okto Jonathan
Jurnal Pengabdian dan Kewirausahaan Vol 4, No 1 (2020): Jurnal Pengabdian dan Kewirausahaan
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jpk.v4i1.2075

Abstract

The electronic media discussed in this paper have only been temporarily focused on the use of internet media and the current profession. Because the use of the internet is currently the most popular used by many people, in addition to being things that can be categorized as things that are 'booming'. It should be underlined, with future technological developments; it is possible to use other network media besides the internet in e-commerce. So our thoughts should not only be fixed on the use of internet media. Community service this time is to provide training/debriefing for students aged 13-17 years in the Hope Youth Orphanage environment is expected to understand and utilize existing e-commerce technology to increase knowledge to students from an early age. Especially giving alternative choices to students in the orphanage, will later gain insight about the profession in the field of information technology, especially e-commerce. Keywords: E-commerce, Information Technology, Profession, Internet Media
Co-Authors Bernanda, Devi Yurisca Edi Purwanto Francka Sakti Lee Ignatius Adrian Mastan Johanes Fernandes Andry Kevin Christianto Okto Jonathan Richa Chandra Tansil Yemima Monica Geasela