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All Journal House of Management and Business Journal Jurnal Ekonomi, Akutansi dan Manajemen Nusantara AsbaK Jurnal Ekonomi dan Bisnis
Fatkhurrokhman, Tiyan
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Automotive Engineering Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Social Sciences

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Pengaruh E-Servicescape Dalam Meningkatkan Loyalitas Pelanggan Melalui Kepercayaan Dan Perceived Value Sebagai Variabel Mediasi (Studi Pada Pengguna Shope Di Jawa Tengah) Ramlah, Sri; Fatkhurrokhman, Tiyan; Barokah, Siti; Pratama, Wilson Chandra Teguh; Anggoro, Wisanggeni Bagus
Jurnal Ekonomi, Akutansi dan Manajemen Nusantara Vol. 2 No. 1 (2023): Jurnal Ekonomi, Akutansi dan Manajemen Nusantara (JEAMA)
Publisher : CV. Utility Project Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jeama.v2i1.56

Abstract

This study examines the effect of e-servivescape on customer loyalty and to examine the mediating role of trust and perceived value in the relationship between e-servivescape to customer loyalty. This research conducted a survey of 110 Shopee marketplace users in Central Java. Research data were analyzed using Partial Least Square which was operated through the SmartPLS program. The results of the analysis show that e-servivescape has a positive and significant effect on customer loyalty, e-servivescape has a positive and significant effect on trust, e-servivescape has a positive and significant effect on perceived value, trust has a positive and significant effect on customer loyalty, perceived value has a positive and significant influence on customer loyalty. Mediation analysis reveals that trust and perceived value play a role in mediating the relationship between e-servivescape and customer loyalty.
PERAN REGULASI TEKNOLOGI DAN KARYAWAN BANK UNTUK MENCEGAH TINDAK PENCUCIAN UANG DI BANK Pratama, Wilson Candra Teguh; Fatkhurrokhman, Tiyan; Anggoro, Wisanggeni Bagus; Ramlah, Sri; Barokah, Siti
House of Management and Business (HOMBIS) Journal Vol 2, No 2 (2023): House of Management and Business (HOMBIS JOURNAL)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Muhammadiyah Gombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26753/hombis.v2i2.1305

Abstract

Banks, commonly utilized as financial institutions, are often implicated in money laundering activities. The majority of these institutions report suspicious transactions to the Indonesian Financial Transaction Reports and Analysis Center (PPATK). This study seeks to assess the influence of implementing regulatory technology (regtech) and the involvement of Anti Money Laundering (AML) officers in preventing money laundering within a bank. Employing explanatory research to test hypotheses, the primary data collection involved a questionnaire distributed to 689 AML officers in Indonesia, with a 42.9% response rate from 296 participants. Multivariate analysis results indicate that electronic know-your-customer (KYC) lacks significance in preventing money laundering. Conversely, transaction monitoring, along with considerations of cost and time, demonstrates a positive and significant impact on thwarting money laundering. Additionally, there is a notable positive effect between bankers' competency and awareness in preventing money laundering. Both Regulatory Technology and bankers play crucial roles in averting money laundering. Notably, research concerning technology and bankers in the context of money laundering prevention remains limited in Indonesia. This study contributes valuable insights to existing literature on anti-money laundering and the progression of anti-money laundering systems.
Perancangan E-Servicescape yang Meningkatkan Loyalitas Pelanggan Ramlah, Sri; Fatkhurrokhman, Tiyan
AsbaK Jurnal Ilmu Ekonomi dan Bisnis Vol. 1 No. 1 (2023): Asbak Jurnal Ekonomi dan Bisnis
Publisher : LodDos Institute

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Abstract

Penelitian ini menguji pengaruh e-servivescape terhadap loyalitas pelanggan dan untuk menguji peran mediasi dari kepercayaan dan perceived value dalam hubungan antara e-servivescape terhadap loyalitas pelanggan. Riset ini melakukan survey kepada 110 pengguna marketplace Shopee di jawa tengah. Data penelitian dianalisis dengan Partial Least Square yang dioperasikan melalui program SmartPLS. Hasil analisis menunjukkan bahwa e-servivescape memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan, e-servivescape memiliki pengaruh positif dan signifikan terhadap kepercayaan, e-servivescape memiliki pengaruh positif dan signifikan terhadap perceived value, kepercayaan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan, perceived value memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Analisis mediasi mengungkapkan bahwa kepercayaan dan perceived value memainkan peran dalam memediasi hubungan e- servivescape terhadap loyalitas pelanggan.
Co-Authors Anggoro, Wisanggeni Bagus Pratama, Wilson Candra Teguh Pratama, Wilson Chandra Teguh Ramlah, Sri Siti Barokah, Siti