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All Journal IWJ : Inland Waterways Journal
Susanto, Novi Tri
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Transportation

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Evaluation Of Port Service User Services At Tanjung Kapal Crossing Port, Bengkalis District, Riau Province Wijaya, Novan Gunawan; Setiawan, Bambang; Agustini, Elfita; Susanto, Novi Tri; Azzahra, Istiana
IWJ : Inland Waterways Journal Vol. 5 No. 2 (2023): Inland Waterways Journal (IWJ:Oktober)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwj.v5i2.174

Abstract

The Tanjung Kapal Ferry Port serves one route, namely the Rupat – Dumai route. Based on the results of the survey in the field, it was found that several services for service users had not been implemented properly, such as the unavailability of fire extinguishers, evacuation route instructions, evacuation gathering points, first aid equipment, wheelchairs, floor plans/layouts port, passenger baggage, parking attendants, special needs passenger facilities, nursing mother room, signs at the pier, weigh bridge, and arrival and departure schedules at the counter. This research uses the methodPerformance Gap – Importanceto determine the gap between service users' expectations of perceived service quality and quadrant mapping Importance Performance Analysisto find out the attributes that are the main priority for improving service quality. Based on the results of Gap analysisPerformance – Importancea gap was found highest for passenger service at the port with a value of - 2.30 on attribute 32 and attribute. The highest gap for ship service at the port with a value of - 0.66 on attribute 1 and attribute 8. The highest gap for vehicle service at the port with a value of - 2 .10 on attribute.Based on the results of the Quadrant Mapping analysisImportance Performance Analysis There are 10 attributes in quadrant I for passenger services, 2 attributes for ship services and 8 attributes for vehicle services as the main priority for improvement so that the level of service user satisfaction can increase.
Evaluasi Penerapan Pemasangan Automatic Identification System (AIS) Pada Kapal Penyeberangan Yang Beroperasi Di Pelabuhan Paciran Apriani, Dahlia Dewi; Sidharta, Driaskoro Budi; Amrillah, M.Fahmi; Susanto, Novi Tri; Sulistyono, Noor; Audina, Mia
IWJ : Inland Waterways Journal Vol. 6 No. 1 (2024): Inland Waterways Journal (IWJ:April)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwj.v6i1.207

Abstract

Pelabuhan Paciran merupakan pelabuhan yang berlokasi di Tunggul, Kec. Paciran, Kabupaten Lamongan, Jawa Timur. Agar keamanan dan keselamatan pelayaran dapat terjamin maka perlu adanya Automatic Identification System (AIS) yang aktif selama kapal beroperasi. Penelitian ini dilakukan dengan tujuan untuk mengetahui kesesuaian pemasangan klas AIS pada kapal yang beroperasi dan mengetahui kelengkapan informasi statik maupun dinamik yang dikirimkan operator kapal melalui AIS serta untuk mengetahui kepatuhan operator kapal dalam mengaktifkan AIS pada kapal yang beroperasi di Pelabuhan Paciran. Adapun hal yang akan di analisa pada penelitian ini yaitu pemasangan Klas AIS, Kelengkapan informasi statik maupun dinamik yang dikirimkan oleh operator kapal pada AIS dan ketertiban operator kapal dalam mengaktifkan AIS terutama pada saat kapal berlayar. Pada penelitian ini peneliti menggunakan metode Kondisi eksisting dan metode Observasi dengan melihat secara langsung permasalahan yang terjadi di lapangan. Berdasarkan hasil penelitian yang dilakukan dapat disimpulkan bahwa seluruh kapal yang beropreasi di Pelabuhan Paciran sudah memasang AIS klas A sesuai persyaratan Konvensi Safety Of Life At Sea ( SOLAS ). Namun ,masih terdapat kapal yang belum mengirimkan informasi secara lengkap baik data statis maupun dinamis.
Co-Authors Agustini, Elfita Amrillah, M.Fahmi Azzahra, Istiana Bambang Setiawan Dahlia Dewi Apriani Mia Audina, Mia Sidharta, Driaskoro Budi Sulistyono, Noor Wijaya, Novan Gunawan