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All Journal Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Tractare Jurnal Ekonomi-Manajemen
Soleh , Ahmad
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Effect Of Product Quality, Price And Service Quality On Customer Satisfaction At Pondok Makan Bunda Niar Air Nelengau Seginim Ferli, Kurnia Dwi; Soleh , Ahmad; Fitriano , Yun
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 3 (2023): Juli
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i3.1278

Abstract

The research aims to determine the effect of product quality, price and service quality on customer satisfaction at Pondok Makan Bunda Niar Air Nelengau Seginim. At the present time marketing using product quality improvement, affordable prices and quality service. This study uses quantitative research methods, the population in this study is consumers, through a given questionnaire. The technique in taking the research sample using the accidental sampling technique is a technique of determining a sample based on chance, the sample in this study was 80 customers at Pondok Makan Bunda Niar Air Nelengau Seginim. Data collection used instruments in the form of questionnaires and the analytical method used was multiple linear regression, determination test and hypothesis testing.The research aims to determine the effect of product quality, price and service quality on customer satisfaction at Pondok Makan Bunda Niar Air Nelengau Seginim. At the present time marketing using product quality improvement, affordable prices and quality service. This study uses quantitative research methods, the population in this study is consumers, through a given questionnaire. The technique in taking the research sample using the accidental sampling technique is a technique of determining a sample based on chance, the sample in this study was 80 customers at Pondok Makan Bunda Niar Air Nelengau Seginim. Data collection used instruments in the form of questionnaires and the analytical method used was multiple linear regression, determination test and hypothesis testing. Product quality research results (X1), show t count of 2.954 > t table 1.66140 with a significant level of 0.004 <0.050. So it can be concluded that the variable Product Quality has a positive and significant effect on Customer Satisfaction. This means the hypothesis is accepted. PRICE affects Customer Satisfaction. Price variable (X2), shows t count of 2.525 > t table 1.66140 with a significant level of 0.014 <0.050. So it can be concluded that the price variable has a positive and significant effect on customer satisfaction. This means the hypothesis is accepted. Service quality affects customer satisfaction. The price variable (X2), shows t count of 2.800 > t table 1.66140 with a significant level of 0.000 <0.050. So it can be concluded that the service quality variable has a positive and significant effect on customer satisfaction.
The Influence Of Work Motivation, Organizational Commitment And Work Environment On Village Apparatus Performance In South Seluma Sub-District Astuti, Sri; Soleh , Ahmad; Wijaya , Ermy
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 5 No. 1 (2024): Januari
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v5i1.1596

Abstract

The level of village apparatus performance is still low because village apparatus lack high motivation in working, this can be seen from the lack of initiative from village apparatus to do something new or provide new ideas so that they can improve performance. The aim of this research is to determine the influence of work motivation, organizational commitment and work environment on village apparatus performance in South Seluma Sub-District. The sample in this study was 72 village apparatus in South Seluma Sub-District. Data were collected using a questionnaire and the analysis methods used were multiple linear regression, determination tests and hypothesis tests. The results of the multiple regression test show a positive direction with the regression equation Y = 1.330 + 0.253X1 + 0.315 X2 + 0.399X3. Variable X1 (Motivation) has a significant effect on Y (performance). This can be seen from the significance value of 0.001 < 0.05, so it can be concluded that hypothesis 1 is accepted. The variable X2 (organizational commitment) has a significant effect on Y (performance). This can be seen from the significance value of 0.000 < 0.05. Then it can be concluded that hypothesis 2 is accepted. Variable X3 (work environment) has a significant effect on Y (performance). This can be seen from the significant value of 0.000 < 0.05, so it can be concluded that hypothesis 3 is accepted. Simultaneous test results show that H0 is rejected and Ha is accepted, the independent variables, namely X1 (motivation), X2 (organizational commitment), X3 (work environment), have a significant influence together on performance (Y) because the significant value is 0.000 is smaller than 0.05
Analisis Indek Kepuasan Masyarakat Terhadap Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Bengkulu Selatan Peringki, Peringki; Soleh , Ahmad; Fitriano , Yun
Tractare: Jurnal Ekonomi-Manajemen Vol 7 No 1 (2024): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v7i1.139

Abstract

Basically, the Indonesia government system places service as the basis for improving bureaucratic relations between the state and society, which is planced in the service government system as a from of achieving common goals which of course need special attention in order to achieving the nation’s ideal. The purpose of this research is to determine the analysis of the public satisfaction index analysis of public service at the south Bengkulu regency investment and one-stop integrated services The type of research in this research is descriptive. The analytical method in this research uses the measurement of the value of the Community Satisfaction Index / IKM based on the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform concerning Guidelines for Preparing Community Satisfaction Surveys for Public Service Providing Units From this research, the 9 elements of service in the South Bengkulu Regency One Stop Investment and Services Service (DPMPTSP) include systems, mechanisms and procedures as well as handling, complaints, facilities and input which are stated to be very good with a conversion index quality value of 88.25 and 85.25 .
Analysis Of Factors Affecting The Performance Of Village Government Officials In The Implementation Of Government Tasks Village In Lebong Atas Sub-District Lebong District Sanupil, Peri; Soleh , Ahmad; Abi , Yudi Irawan
Tractare: Jurnal Ekonomi-Manajemen Vol 7 No 1 (2024): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v7i1.140

Abstract

The aim of this research is to determine the factors that influence the performance of village government officials in carrying out village government duties in Upper Lebong District, Lebong Regency. The sample in this study was 56 village officials in Lebong Atas District, Lebong Regency. Data were collected using a questionnaire and the analysis methods used were multiple linear regression, determination tests and hypothesis tests The results of the regression analysis show Y = 1.132 + 0.295X1 + 0.333 X2 + 0.341X3. This illustrates a positive regression direction, meaning that there is a positive influence between X1 (motivation), X2 (education) and X3 (work discipline) on performance (Y). This means that if the variables of motivation, education and work discipline increase, the newspaper's performance will improve. The coefficient of determination is 0.780. This means that X1 (motivation), X2 (education) and education) and X3 (work discipline) influence performance (Y) by 78% while the remaining 22% is influenced by other variables not examined in this research. The results of the t test at a significance level of 0.05 explain that partially (individually) the variables education, motivation and work discipline have a significant influence on the newspaper performance variable because the significant value is smaller than 0.05. The results of the F test at a significance level of 0.05 explain that the variables education, motivation and work discipline have a simultaneous influence (together) on the performance of village government officials because the significant value is smaller than 0.05 and Fcount > Ftable (61.362 > 2.78)
Co-Authors Abi , Yudi Irawan Ferli, Kurnia Dwi Fitriano , Yun Peringki, Peringki Sanupil, Peri Sri Astuti Wijaya , Ermy