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All Journal jurnal niara Jurnal Mirai Management Jurnal Komunikasi Profesional
Dila Erlianti
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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ANALISIS AKUNTABILITAS PELAYANAN KANTOR LURAH BUKIT TIMAH KECAMATAN DUMAI SELATAN KOTA DUMAI DALAM PELAKSANAAN PELAYANAN ADMINISTRASI KEPENDUDUKAN Erlianti, Dila
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.608 KB) | DOI: 10.31849/nia.v12i1.2301

Abstract

Kelurahan as the lowest administrative government unit in the process of implementing services that come into direct contact with the community is very important in implementing service principles, both institutions that carry out services and target groups that receive administrative services in the kelurahan. The purpose of this study is to see transparency, accountability, conditional, participatory, equal rights, balance of rights and obligations and factors that influence population administration services. The research method used with a quantitative approach with a sample population with questionnaire techniques and interviews with data analysis using descriptive statistics and scale of data measurement using a rating scale. The results of the research show that the service is good enough and is influenced by participatory and equal rights in a service process as well as the factors that hinder the lack of transparency and accountability in the implementation of services.
Analisis isi komunikasi publik polri terkait mudik libur natal dan tahun baru Rulinawaty, Rulinawaty; Yudhakusuma, Dudi; Hendriarto, Prasetyono; Dila Erlianti; Rini Fitria
Jurnal Komunikasi Profesional Vol. 6 No. 1 (2022)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v6i1.4403

Abstract

The government has decided to cancel the implementation of Community Activity Restrictions (PPKM) Level 3 in all regions, especially the State Civil Apparatus (ASN), during the 2021 Christmas and New Year holidays of 2022. State Civil Apparatuses (ASN) are not allowed to take leave or leave the area during Sunday national holidays, both before and after Christmas and New Year. The purpose of this research is to find out how Polri's public communication is related to the 2021 Christmas and New Year's holiday homecoming for 2022. The method used is Krippendorff content analysis which is carried out through digital observations on the Instagram account of the Indonesian National Police @divisihumaspolri for the period 1 December 2021 to 20 December 2021. The results of this study indicate that public communication carried out by the National Police through Instagram @divisihumaspolri is dominated by messages containing benefits for security and safety during the Christmas and New Year's 2022 holidays during the Covid-19 pandemic.
Kepuasan Pelanggan pada Hotel Comforta Dumai E. Maznah Hijeriah; Dila Erlianti; Sopyan Sopyan
Jurnal Mirai Management Vol 8, No 2 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i2.5295

Abstract

Hotel merupakan sebuah solusi penting bagi masyarakat yang sering berpergian atau melakukan kegiatan di kota lain dan memerlukan tempat menginap. Hotel Comforta Dumai menjadi wujud pemenuhan kebutuhan akan jasa hotel di Kota Dumai. Hotel Comforta menyediakan akomodasi dan pelayanan profesional dengan fasilitas yang lengkap dengan mengedepankan kenyamanan konsumen serta menjangkau seluruh lapisan masyarakat. Hasil observasi ditemukan kurang tercapainya target penjualan dan masih tingginya harga produk yang ditawarkan oleh Hotel Comforta Dumai. Penelitian menggunakan pendapat Lupiyoadi (2001) melihat kepuasan pelanggan melalui kualitas produk, kualitas pelayanan, emosional, harga, dan biaya. Sampel pada penelitian ini sejumlah 100 orang, Teknik pengambilan sampel karyawan menggunakan sampling jenuh dan untuk pelanggan menggunakan sampling insidental. Teknik pengumpulan data wawancara dan angket. Analisa data menggunakan metode statistik deskriptif. Temuan penelitian berada pada kategori puas. Faktor pendukung ialah terdapatnya kualitas produk dan kualitas pelayanan, sedangkan faktor penghambat kurangnya kesesuaian harga dan kurangnya faktor emosional. Kata Kunci : Kepuasan Pelanggan, Hotel, Layanan.
Co-Authors Dudi Yudhakusuma E. Maznah Hijeriah Hendriarto, Prasetyono Lukman Samboteng & Rulinawaty Kasmad Rini Fitria Sopyan Sopyan