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All Journal VISIKES Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI)
Shinta Octaviasuni
Universitas Dian Nuswantoro
Computer Science & IT Education Health Professions Public Health

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KUALITAS PELAYANAN TEMPAT PENDAFTARAN PASIEN RAWAT JALAN TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT PROVINSI JAWA BARAT : LITERATURE REVIEW Shinta Octaviasuni; Widya Ratna Wulan
VISIKES: Jurnal Kesehatan Masyarakat Vol 20, No 2 (2022): VISIKES (SUPLEMEN)
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v20i2Supp.5827

Abstract

Patient satisfaction at the outpatient registration relates to the hospital health services qualities. West Java Province is one of the reference provinces for the health services  development, but there are still some complaints in the service process and infrastructure such as the lack of patient seats in the outpatient registration. This study aimed to analyze the service quality towards patient satisfaction in outpatient registration at the West Java Province Hospitals by using service quality indicators focusing on tangibles, responsiveness, assurance, reliability, and empathy. The method is a literature review. Data collection by reviewing relevant research journals through the Google Scholar database with keywords using Boolean Operators, namely Service Quality AND Patient Satisfaction AND Outpatient Registration AND Hospitals with 156 journal results. Three journals were selected according to inclusion criteria (West Java area, the year of journals publication range 2017-2020, and an accessible and indexed Indonesian journal). Journal study showed that the outpatient registration patients in West Java Hospitals were quite satisfied with the tangible indicator (physical evidence), responsiveness, and assurance, as well as the reliability  and empathy indicators satisfaction. Patient satisfaction in the outpatient registration at the West Java province hospitals normatively has reached the level of satisfaction of ‘quite satisfied’.
Analisis Ketepatan Koding dan Kinerja Petugas di Unit Koding/Indeksing Rumah Sakit Mitra Husada Kota Pring Sewu Faik Agiwahyuanto; Tri Indah Sari; Shinta Octaviasuni
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 7, No 2 (2019)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v7i2.243

Abstract

Bagian unit koding di RS Mitra Husada dalam menentukan kode diagnosis dan tindakan masih menggunakan koding manual karena belum tersedianya ICD elektronik. Penentuan kode menggunakan ICD-10 untuk menentukan kode diagnosa dan ICD-9 CM untuk mementukan kode tindakan. Selain itu, petugas koding hanya ada 2 orang. Tujuan penelitian untuk mengetahui pelaksanaan dan kinerja petugas koding dan indeksing di RS Mitra Husada. Metode penelitian menggunakan desain exploratory design atau strategi transformatif sekuential. Populasi adalah koding 100 kasus rawat inap di RS Mitra Husada. Sampel penelitian sebanyak 30 koding kasus rawat inap. Informan informatif adalah petugas koding dan indeksing sebanyak 2 orang. Pengumpulan data fase kualitatif dan kuantitatif. Analisis data menggunakan analisis data kualitatif dan kuantitatif. Hasil menunjukkan bahwa bagian koding sudah memiliki kesesuaian kode sebesar 100%. Pelaksanaan koding petugas masih perlu belajar rule MB dan penyebab dasar kematian guna menambah pengetahuan petugas. Kinerja petugas unit koding indeksing sudah terdapat SPO yang mana belum berjalan sesuai dengan pelaksanaan yang dilakukan petugas. Tercampurnya prosedur koding dan indeksing yang pada pelaksanaannya dilakukan secara terpisah sehingga mengindikasi ketidak patuhan petugas terhadap SPO yang terdapat di unit koding dan indeksing. 
Co-Authors Agiwahyuanto, Faik Tri Indah Sari Wulan, Widya Ratna