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All Journal International Journal of Public Health Science (IJPHS)
Baiq Dewi Harnani
Politeknik Kesehatan Kemenkes Surabaya
Health Professions

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Patient-perceived indicators as a basis for satisfaction assessment of healthcare Yohanes Kambaru Windi; Baiq Dewi Harnani; Asnani Asnani
International Journal of Public Health Science (IJPHS) Vol 11, No 2: June 2022
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v11i2.21375

Abstract

Since satisfaction is a subjective matter, assessing satisfaction should begin from the individual perception of satisfaction. This study aimed to map the satisfaction indicators perceived by the patients as a foundation to develop instruments to assess health care satisfaction. The study adopted sequential exploratory design of mixed method approach. Thirty patients participated in the interviews and 300 patients for the survey. The thematic analysis identifies 159 items of satisfaction. The items were condensed into 34 indicators and distributed into the five components of the service quality (SERVQUAL) model. A survey containing the 34 indicators were developed to measure their validity and reliability. The Product moment test of validity shows the value of correlation table (rn-2; α=r298; 0.05)=0.095. The values correlation tables are >0.095, meaning the validity is achieved. The Cronbach alpha test shows that the values of all indicators are >0.6, reflecting the reliability of the satisfaction indicators. The study concluded there is variation of satisfaction indicators of health care compared to the established instruments and the identified indicators are valid and reliable.
Ecological Social Development Model of Health Behavior of Conduct Achievement MDGs 5 Hilmi Yumni; Fendy Suhariadi; Oedojo Sudirham; Baiq Dewi Harnani R; Hasyim As’ari; Noer Saudah
International Journal of Public Health Science (IJPHS) Vol 5, No 4: December 2016
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (466.096 KB) | DOI: 10.11591/ijphs.v5i4.4843

Abstract

Behavior of pregnant women who support the achievement of MDG 5 has not been fully achieved, one antenatal visit, shows there are still pregnant women who do not perform pregnancy tests regularly. The research aims to develop a model with Social Ecological Approach Model of Health Behavior in order to achieve the Millennium Development Goals by objective 5 with indicator of antenatal visits as well as aid delivery plan both place of birth and birth attendant. Observational study design, analytic, cross-sectional sample of 100 pregnant women who visit antenatal care at the health center Krembangan South Surabaya, simple random sampling, instruments using questionnaires, data analysis descriptive and inferential, using structural equation modeling (Structural Equation Modelling). The development of the social model of ecological models of health behavior to the behavior of the achievement of MDG 5 by the dominant factor is the construction of models intrapersonal factors include knowledge, attitude and self-efficacy, interpersonal factors include the support of family and community factors include health result support model testing goodness of fit note that the resulting model is an appropriate model used in the interpretation of the model because it has a model fit the criteria of empirical data generated by the study. The model can be used to strategize interventions in antenatal care is increasing knowledge, forming attitudes and self-efficacy through various activities such as prenatal classes or groups in pregnancy exercise as well as the involvement of family and health volunteers in assisting pregnant women to childbed.
Co-Authors ., Asnani Fendy Suhariadi Hasyim As’ari Noer Saudah Oedojo Sudirham Windi, Yohanes Kambaru Yumni, Hilmi