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All Journal AKUNTABILITAS JURNAL KOLABORASI Jurnal Riset Akuntansi Terpadu Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Cakrawala : Jurnal Humaniora Bina Sarana Informatika JAE (Jurnal Akuntansi dan Ekonomi) JMD: Jurnal Riset Manajemen & Bisnis Dewantara Jurnal Online Insan Akuntan ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat
Suhartono Suhartono
Universitas Bina Sarana Informatika
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Journal : JURNAL KOLABORASI

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HUBUNGAN PELAYANAN PRIMA DENGAN KEPUASAN PELANGGAN PT KERETA API INDONESIA (PERSERO) PADA STASIUN PASAR SENEN (STUDI KASUS: KA PROGO PASAR SENEN-LEMPUYANGAN KELAS EKONOMI) Suhartono Suhartono; Eka Putri Nur Azizah; Lukman Hakim; Hartanti Hartanti
Kolaborasi : Jurnal Administrasi Publik Vol 5, No 3 (2019): Desember
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v5i3.2574

Abstract

PT Kereta Api Indonesia (Persero) is a land transportation service company that prioritizes customer satisfaction. The purpose of this study was to determine excellent service, to determine customer satisfaction and to determine the relationship of excellent service with customer satisfaction at Pasar Senen Station in Jakarta. The research method uses quantitative methods with questionnaires and interviews analyzed using SPSS 22.0. Population of 100 respondents using saturated sample techniques. The results showed that the correlation of 0.746 which means that there is a very strong relationship between excellent service and customer satisfaction. In the coefficient of determination test it is known that the R Square value of 55.6% and the remaining 44.4% is influenced by other factors.Keywords: Excellent Service, Customer Satisfaction
Co-Authors Abdul Hamid Abdurrachman Abdurrachman Abdurrachman Ai Halimah Amin Setio Lestiningsih Badar Murifal Dwiyatmoko Puji Widodo Eka Putri Nur Azizah Ersa Ramadhinny Fauziah Rahmah Fildzah Ghassani Hartanti Hartanti Hasanudin Hasanudin Ihwan Wahyudi Lukman Hakim Lukman Hakim Lukman Hakim Ninuk Riesmiyantiningias Sabil Sabil Sabil Sabil Suci Dwi Purwati Taat Kuspriyono, Taat teni agustina Vera Agustina Yanti Vera Agustina Yanti Widya Damayanti