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EFEKTIVITAS PELATIHAN CUSTOMER SERVICE ORIENTATION UNTUK MENURUNKAN EMOTIONAL EXHAUSTION KARYAWAN PEMASARAN Muhammad Jufri; Alimatus Sahrah
Insight: Jurnal Ilmiah Psikologi Vol 21, No 2: Agustus 2019
Publisher : Universitas Mercu Buana Yogyakarta

Tujuan penelitian ini ingin mengetahui efektivitas pelatihan customer service orientation untuk menurunkan emotional exhaustion karyawan pemasaran. Penelitian ini menggunakan teknik purposive sampling, pada karyawan pemasaran PT. Toyota Hadji Kalla Makassar yang berjumlah 30 orang kelompok eksperimen dan 30 orang sebagai kelompok kontrol. Penelitian ini menggunakan rancangan penelitian The Untreated Control Group Design Dependent Pretest and Posttest Samples. Pengumpulan data menggunakan skala sikap model Likert yaitu Skala Emotional Exhaustion. Hipotesis penelitian diuji menggunakan Anova mixed design. Hasil penelitian menunjukkan nilai F= 195.662 (p0,005) artinya perubahan skor pretest menuju postest pada kedua kelompok (eksperimen-kontrol) berbeda secara signifikan. Selanjutnya, perbedaan rerata pada kelompok eksperimen signifikan (MD= 39,633; atau p0,05). Sedangkan pada kelompok kontrol tidak signifikan (MD=2,600; p= 0,170 atau p0,05). Kesimpulannya, Pelatihan Customer Service Orientation efektif untuk menurunkan emotional exhaustion karyawan pemasaran.

The effect of reframing technique on self-awareness on learning of the 7th grade students Andi Zulfiana; Farida Aryani; Muhammad Jufri
Jurnal Psikologi Pendidikan dan Konseling: Jurnal Kajian Psikologi Pendidikan dan Bimbingan Konseling Volume 6 Number 2 December 2020
Publisher : Program Studi bimbingan Konseling PPs UNM Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jppk.v6i2.13882

This study is aimed (1) to describe the self-awareness on learning of the 7th grade students, (2) to describe the implementation of technique reframing in affecting the self-awareness on learning of the 7th grade students, and (3) to investigate the effect of reframing technique on self-awarenss on learning of the 7th grade students. Quantitative approach was used in this study by implementing quasi experimental design and using Pretest-Posttest Control Group Design to 24 samples. Data collection techniques applied in this research were self-awareness scale on learning developed by the researcher, observation, and interview. Data analysis technique applied in tis study was independent samples t-test which was conducted through Statistical Product for Service Solustion (SPSS) version 24.0. The study found that (1) the self-awareness on learning of the 7th grade students before the treatment of reframing technique was in low category, while that after the treatment of such technique was in moderate and high categories, (2) the self-awareness on learning of the 7th grade students was increased after the treatment of reframing technique, and (3) reframing technique can increase the self awareness on learning of the 7th grade students.

Resiliensi di Masa Pandemi: Peran Efikasi Diri dan Persepsi Ancaman Covid-19 Tri Sulastri; Muhammad Jufri
Jurnal Penelitian Psikologi Vol. 12 No. 1 (2021): Jurnal Penelitian Psikologi
Publisher : Program Studi Psikologi Fakultas Psikologi dan Kesehatan Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29080/jpp.v12i1.531

Pandemi Covid-19 menuntut individu untuk dapat beradaptasi dengan kesulitan dan perubahan yang terjadi. Resiliensi sebagai salah satu fungsi adaptasi yang sehat merupakan bentuk kemampuan yang paling dibutuhkan untuk bertahan dalam kondisi pandemi ini. Penelitian ini bertujuan untuk mengeksplorasi bagaimana kemampuan resiliensi individu dipengaruhi oleh efikasi diri dan persepsi ancaman Covid-19. Partisipan dalam penelitian ini sebanyak 72 orang dengan rentang usia 15-32 tahun. Partisipan dipilih dengan menggunakan pendekatan non-probability sampling, yaitu dengan teknik convenience sampling. Instrumen penelitian yang digunakan dalam penelitian ini meliputi The Brief Resilience Scale yang telah diadaptasi, skala efikasi diri, dan skala Persepsi ancaman Covid-19 yang disebarkan kepada partisipan secara online. Teknik analisis data yang digunakan adalah analisis deskriptif dan analisis regresi berganda. Hasil analisis menunjukkan bahwa efikasi diri dan persepsi ancaman memiliki kontribusi terhadap kemampuan resiliensi individu. Semakin tinggi efikasi diri individu maka akan semakin tinggi pula kemampuan resiliensinya, namun persepsi ancaman yang tinggi dapat menurunkan tingkat resiliensi individu.

The effect of reframing technique on self-awareness on learning of the 7th grade students Andi Zulfiana; Farida Aryani; Muhammad Jufri
Jurnal Psikologi Pendidikan dan Konseling: Jurnal Kajian Psikologi Pendidikan dan Bimbingan Konseling Volume 6 Number 2 December 2020
Publisher : Program Studi bimbingan Konseling PPs UNM Makassar

This study is aimed (1) to describe the self-awareness on learning of the 7th grade students, (2) to describe the implementation of technique reframing in affecting the self-awareness on learning of the 7th grade students, and (3) to investigate the effect of reframing technique on self-awarenss on learning of the 7th grade students. Quantitative approach was used in this study by implementing quasi experimental design and using Pretest-Posttest Control Group Design to 24 samples. Data collection techniques applied in this research were self-awareness scale on learning developed by the researcher, observation, and interview. Data analysis technique applied in tis study was independent samples t-test which was conducted through Statistical Product for Service Solustion (SPSS) version 24.0. The study found that (1) the self-awareness on learning of the 7th grade students before the treatment of reframing technique was in low category, while that after the treatment of such technique was in moderate and high categories, (2) the self-awareness on learning of the 7th grade students was increased after the treatment of reframing technique, and (3) reframing technique can increase the self awareness on learning of the 7th grade students.

Pengembangan Usaha Mikro Kecil Menengah (UMKM) di Destinasi Wisata Pantai Topejawa Kabupaten Takalar Pasca Covid 19 Daniel Adolf Ohyver; Agus Syam; Muhammad Jufri; Muhammad Alfa Sikar
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 4 No 2: Agustus – Januari 2023
Publisher : Politeknik Pariwisata Makassar

The coronavirus (COVID-19) outbreak is increasingly spreading and spreading rapidly and is becoming the biggest global polemic for now. It also affects limited SME activity and fewer direct-to-consumer purchases than usual. The development of MSMEs in Topejawa Beach Tourist Destinations, Takalar Regency in the Recovery of the Covid-19 Pandemic, in addition to requiring strategies that can affect the Development of MSMEs in Topejawa Beach Tourist Destinations, Takalar Regency, is a marketing strategy. Based on the background description above, the researcher is interested in conducting research and compiling a thesis, with the title "Analysis of MSME Development in Topejawa Beach Tourist Destinations, Takalar Regency After Covid-19, the problem was formulated in this study, namely Whether Marketing Strategies Affect the Development of MSMEs in Topejawa Beach Tourist Destinations, Takalar Regency in recovering from the Covid-19 Pandemic. Benefits This research is theoretically and beneficially. The population in the number of 63 MSMEs. The sampling method is Purposive sampling samples taken by 63 people for the development of MSMEs at the Topejawa Beach Tourism location, Takalar Regency. something that the questionnaire would measure. Data analysis techniques debgab Conduct validity tests and significance tests of a variable are said to be reliable if they have a Cronbach Alpha > 0.60. In this study, using multiple linear regression analysis using the Statistical Program for Social Science (SPSS) Application Program for windows. This can be seen based on the regression results that have been obtained by researchers, namely T count 13,383 > T table 2,684 with a significance level of 0.002 which means it is smaller than 0.05. Marketing strategy with a Sig rate value of 0.002 < 0.05

BUDAYA ORGANISASI DAN KOMITMEN ORGANISASI PT. PERKEBUNAN NUSANTARA Andi Nila Hardianti Alam; Muhammad Jufri; Asmulyani Asri
Jurnal Psikologi TALENTA Vol 3, No 2 (2018): Maret
Publisher : Universitas Negeri Makassar

Employee who has a big commitment to the company will increase the productivity and goal achievement of the company itself. This research is aimed to know the influence of organizational culture toward affective commitment, continuity commitment, and normative commitment in PT. Perkebunan Nusantara XIV. The subject of this research are 84 employees that chosen by Cluster Sampling Technique. This research used Simple Regressive Linear Test. The research result showed that there was positive influence of organizational culture toward affective commitment (p=0,000, Rsquare=0,269), there was no negative influence of organizational culture toward continuity commitment (p=0,000, Rsquare=0,168), and there was any positive influence of organizational culture toward normative commitment (p=0,000, Rsquare=0241). This research may have a benefit for the company making the employee owns the responsibility to implement the important aspects of organizational culture

HUBUNGAN ANTARA KECERDASAN EMOSI DENGAN STRES KERJA PADA ANGGOTA KEPOLISIAN SATUAN LALU LINTAS POLRESTABES MAKASSAR Muhammad Ikhsan Baharuddin; Muhammad Jufri; Andi Nasrawati Hamid
Jurnal Psikologi TALENTA Vol 5, No 1 (2019): September
Publisher : Universitas Negeri Makassar

Anggota kepolisian yang bertugas dilapangan rentang terkena stres kerja yang diakibatkan rendahnya kecerdasan emosi yang dimiliki. Penelitian ini bertujuan untuk mengetahui apakah terdapat hubungan antara kecerdasan emosi dengan stres kerja pada anggota kepolisian Satuan Lantas Polrestabes Makassar. Alat ukur yang digunakan dalam penelitian ini adalah skala kecerdasan emosi dan skala stres kerja. Populasi dalam penelitian ini adalah seluruh anggota satuan lantas polrestabes makassar sebanyak 36 orang. Penelitian ini menggunakan teknik sampel jenuh dalam pengambilan sampelnya, dengan kriteria pengambilan sampel yaitu seluruh anggota kepolisian satuan lantas polrestabes makassar. Data dianalisis menggunakan korelasi product moment, dengan bantuan SPSS 21.0 for windows.Berdasarkan hasil analisa data diperoleh bahwa besarnya kekuatan hubungan antara kecerdasan emosi dengan stres kerja yaitu r = -0,877 dan nilai signifikansi 0,000 menunjukkan bahwa probabilitas dibawah 0,01, yang berarti H1diterima. Hal tersebut menunjukkan bahwa ada hubungan yang sangat signifikan antara kecerdasan emosi dengan stres kerja. Semakin tinggi kecerdasan emosi maka semakin rendah stres kerja. Begitupun sebaliknya, semakin rendah kecerdasan emosi maka semakin tinggi stres kerja. Penelitian ini menunjukkan bahwa stres kerja pada anggota kepolisian masih sering terjadi, sehingga dibutuhkan tindakan pemberian pelatihan tentang pengelolaan stres dalam bekerja, preventif, dan edukatif bagi instansi kepolisian sehingga membantu meningkatkan kualitas anggota kepolisian.Kata Kunci: Kecerdasan Emosi, Stres Kerja, Polisi.

PKM Literasi Kewirausahaan Siswa SMK Negeri 1 Sidrap Muhammad Jufri; Agus Syam; Asmayanti Asmayanti; Sudarmi Sudarmi; Muhammad Alfa Sikar; Mahmuddin Mahmuddin
DEDIKASI Vol 24, No 2 (2022): Jurnal Dedikasi
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/dedikasi.v24i2.40418

Program Kemitraan Masyarakat (PKM) ini adalah Siswa SMK Negeri 1 Sidrap. Masalah yang dihadapi mitra adalah: (1) Kurangnya pemahaman tentang kewirausahaan; dan (2) Masih rendahnya minat berwirausaha. PKM ini bertujuan; (1) Untuk memberikan pemahaman dan pengetahuan kepada mitra tentang Kewirausahaan; (2) Untuk memberikan stimulus kepada Mitra dalam upaya meningkatkan minat berwirausaha. Metode yang digunakan dalam menyelesaikan permasalahan yakni; (1) Ceramah; (2) Diskusi; dan (3) Tanya Jawab.Key words: Literacy, Entrepreneurship

PKM Pelatihan Penulisan Karya Ilmiah Guru SMK Negeri 2 Majene Muhammad Azis; Agus Syam; Muhammad Jufri; Muhammad Alfa Sikar; Fajriani Azis; Sudarmi Sudarmi
Seminar Nasional Pengabdian Kepada Masyarakat SEMINAR NASIONAL 2022:PROSIDING EDISI 2
Publisher : Seminar Nasional Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstrak. Program Kemitraan Masyarakat (PKM) ini adalah Guru SMK Negeri 2 Majene. Masalah yang dihadapi mitra adalah: (1) kemampuan guru-guru dalam menulis karya ilmiah secara umum masih sangat rendah, (2) rendahnya kemampuan guru-guru menulis artikel ilmiah. PKM ini bertujuan; (1) Untuk memberikan pemahaman, pengetahuan, dan keterampilan bagi guru-guru dalam menulis karya ilmiah; (2) Untuk memberikan pemahaman, pengetahuan, dan keterampilan bagi guru-guru dalam menulis artikel. Metode yang digunakan dalam menyelesaikan permasalahan yakni; (1) Kerja Praktek; (2) Diskusi dan Tanya Jawab; (3) Tugas Mandiri/Terstruktur; (4) Review Tugas. Key words: Training, Artikel

The Influence of Motivation, Business Capital and Marketing Strategy on MSMEs Development during the Covid-19 Pandemic in Takalar Regency Agus Syam; Nur Armika Amir; Hajar Dewantara; Muhammad Jufri
Indonesian Journal of Business and Entrepreneurship Research Vol. 1 No. 1 (2023): Vol. 1, No. 1, January 2023: Indonesian Journal of Business and Entrepreneurshi
Publisher : Departement of Business and Entrepreneurship Faculty of Economics and Business Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.076 KB)

The purpose of this study is to find out and analyze how the influence of motivation, business capital and marketing strategy on the development of MSMEs during the COVID-19 pandemic in Takalar Regency. This study uses quantitative methods with data collection instruments in this study, namely questionnaires, observations and documentation. Informants in this study were 71 SME in Takalar Regency. Based on the results of the study, the results of the partial test showed that the motivational variable had no and insignificant effect on the development of MSMEs during the COVID-19 pandemic in Takalar Regency, while business capital and marketing strategies had a significant and significant impact on the development of MSMEs during the COVID-19 pandemic in Takalar Regency. Based on the test results, motivation, business capital and marketing strategies simultaneously have a significant and significant impact on the development of MSMEs during the COVID-19 pandemic in Takalar Regency.

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