Pragya Goel
ABES Engineering College

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Journal : International Journal of Tourism and Hospitality in Asia Pasific

Customer Experiences, Expectations and Satisfaction Level Towards Services Provided by Amazon Pragya Goel; Priyanka Verma; Qoot Al Mutairi; Rashi Bhardwaj; Sahil Tyagi
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (274.679 KB) | DOI: 10.32535/ijthap.v3i1.727

Abstract

Customer loyalty is considered as one of the most over used phrases in business today. For fulfilling these objectives, the descriptive research design has been used. The data from the multiple respondents have been collected. The survey involved gathering a wide information about the company, its products, customer satisfaction and the impact of various competitive firms on the company. Shoppers can easily visit the web site and shop just sitting in form of computer. Ability of the Internet contains wide range of collecting information, supplying a service or purchasing a product Amazon should work towards them so that it can increases its customers and finally profit.
An Empirical Study on Customer Satisfaction, Perception, and Brand Image in Starbucks Coffee in India, Asia Rudresh Pandey; Varsha Ganatra; Sonali Jamnik; Pragya Goel; Priyanshi Goyal; Chian Lee Xuan; Daisy Mui Hung Kee; Hee Hui Mein; Lim Xiao En; Lee Jen Zen
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 4, No 1 (2021): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.453 KB) | DOI: 10.32535/ijthap.v4i1.1021

Abstract

This study focuses on the brand image, experience, quality, and services offered by Starbucks that will bring customer loyalty from customer satisfaction. The study analyzes how customer loyalty and brand experience affect the quality improvements of Starbucks Coffee as corporate brands play a vital role in achieving higher company’s performance, like sales. It makes more incentives to satisfy the potential customers and develops a drawn-out relationship with them. This study concludes that companies with higher customer loyalty and satisfaction tend to have higher market share, and move further by cost reduction. Therefore, companies could substantially pay attention to all of these variables to have an everlasting profitability as this will lead to gain competitive advantage in the market.