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This Author published in this journals
All Journal International Journal of Tourism and Hospitality in Asia Pasific
Hadeel Al Shammari
Kuwait University
Humanities

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The Influence of Customer Satisfaction on Grab Services in Malaysia Muhammad Adam; Daisy Mui Hung Kee; Intan Junaina; Nur Fadhilah; Nurul Uwais; Fatimah Al Rashidi; Hadeel Al Shammari; Majdi Anwar Quttainah; Aditi Srivastava; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.777 KB) | DOI: 10.32535/ijthap.v3i2.820

Abstract

The purpose of this paper is to examine and identify the factors that influence Grab users’ satisfaction. It is undeniable that customer’s satisfaction is really important in every business especially in services industry. This research is conducted in a specific group of respondents. The respondents consist of staff and students of USM. The methodology that was used is the quantitative questionnaire type of form. This study was expected to give a bright side or any recommendations and improvements to the Grab Holdings Incorporation, especially in enhancing their customers’ satisfaction. Based on the findings, this study could provide recommendations for practices and future research.
Co-Authors Aditi Srivastava Daisy Mui Hung Kee Fatimah Al Rashidi Intan Junaina Majdi Anwar Quttainah Muhammad Adam Nur Fadhilah Nurul Uwais Rudresh Pandey