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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Jurnal Administrasi Publik : Public Administration Journal ABDI MASSA: Jurnal Pengabdian Nasional
Robinson Sembiring
Universitas Sumatera Utara
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Public Health Social Sciences Other

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Journal : Professional : Jurnal Komunikasi dan Administrasi Publik

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Penerapan Standar Operasional Prosedur (SOP) Dalam Pengurusan E-KTP Untuk Mewujudkan Good Governance Di Kantor Camat Medan Amplas Kota Medan Anisah Putri Nabilah; Robinson Sembiring
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 9 No 2 (2022)
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v9i2.3198

Abstract

The purpose of the study was to find out the portrait of the SOP on the management of E-KTP from the aspects of transparency, accountability, and the rule of law at the Medan Amplas Sub-District Office, Medan City. This study uses descriptive qualitative research methods with primary and secondary data collection techniques. The results showed that the SOP for the management of E-KTP at the Medan Amplas sub-district office was not optimal in providing services to the community. This is evidenced by the complaints from the publik regarding the procedure and time for completing the E-KTP and the unsatisfactory attitude of the employees.
Co-Authors Anisah Putri Nabilah Arlina Arlina Elita Dewi Muba Simanihuruk Rudi Kristian, P.M. Simson Ginting Wiro Oktavius Ginting