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All Journal Journal I La Galigo : Public Administration Journal PINISI Discretion Review
Herman Saputra
Ilmu Administrasi Negara Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Andi Djemma Palopo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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KUALITAS PELAYANAN PADA PAM TIRTA MANGKALUKU KOTA PALOPO DI MASA PANDEMI COVID-19 Herman Saputra; Chehe Djafar
Journal I La Galigo : Public Administration Journal Vol 5, No 1 (2022): Journal I La Galigo : Public Administration Journal, April 2022
Publisher : Universitas Andi Djemma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35914/ilagaligo.1152

Abstract

Penelitian ini berjudul kualitas pelayanan pada PAM Tirta Mangkaluku di masa pendemi covid 19, dengan tujuan pnulisan mengetahui kualitas pelayanan publik pada  Perusahaan  Daerah  Air Minum  (PDAM)  Kota  Palopo di masa pandemi covid-19, menggunakan jenis penelitian kualitatif secara deskriptif yang berlokasi di Perusahaan daerah air minum (PDAM) Kota Palopo. Data yang diperoleh dalam penelitian ini, melalui teknk wawancara, observasi, dokumentasi, dengan hasil penelitian adalah Pelaksanaan pelayanan pada PAM Tirta Mangkaluku telah menjalanakn prosedur dan standar operasional yang sudah ditetapkan. Kualitas pelayanan pada PAM Tirta Mangkaluku pada masa pandemi covid-19 dinilai dari indikator tangible (bukti fisik), reliability (kehandalan), responsiviness (daya tanggap), assurance (jaminan), empathy (empati) sudah sesuai dengan standar dan protokol kesehatan. Dari penelitian ini diharapkan pegawai PAM Tirta Mangkaluku tetap menjaga kualitas pelayanan sesuai standar protokol kesehatan dan masyarakat juga harus patuh pada imbauan pemerintah.
Implementation of the Complete Systematic Land Registration Program at the Palopo City National Defense Agency Syahiruddin Syah; Herman Saputra; Kasmad Kamal
PINISI Discretion Review Volume 6, Issue 2, March 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v6i2.44608

Abstract

This study aims to determine the implementation of Complete Systematic Land Registration (Indonesia: Pendaftaran Tanah Sistematis Lengkap/PTSL) at the Palopo City National Land Agency Office using a descriptive qualitative method where the data collection techniques used are interviews, observation and documentation related to the implementation of the PTSL Program. The data obtained is then analyzed using qualitative analysis techniques through the process of condensing data, presenting data, and drawing conclusions by reviewing all data supported by using the theory put forward by Van Meter and Van Horn (1975) there are 6 indicators that influence the success or failure of policy implementation These include, among others, policy standards and targets, policy resources, inter-organizational communication and enforcement activities, characteristics of implementing agencies, economic, social and political conditions and dispositions of executors. The results of the study show that of the 6 indicators used the implementation of PTSL in Palopo City is still not going well, this can be seen from policy resources related to financial costs that differ in each village, communication between the village administration and the BPN regarding community land certificate files which are not complete yet run efficiently and there are problems with social, economic and political conditions between the community and the kelurahan related to counseling that is not circulated by the BPN regarding implementation points according to the rules based on SKB 3 Minister Number 25 of 2017 so that the active role of the Palopo city government needed to overcome this.
Implementation of the Complete Systematic Land Registration Program at the Palopo City National Defense Agency Syahiruddin Syah; Herman Saputra; Kasmad Kamal
PINISI Discretion Review Volume 6, Issue 2, March 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v6i2.44608

Abstract

This study aims to determine the implementation of Complete Systematic Land Registration (Indonesia: Pendaftaran Tanah Sistematis Lengkap/PTSL) at the Palopo City National Land Agency Office using a descriptive qualitative method where the data collection techniques used are interviews, observation and documentation related to the implementation of the PTSL Program. The data obtained is then analyzed using qualitative analysis techniques through the process of condensing data, presenting data, and drawing conclusions by reviewing all data supported by using the theory put forward by Van Meter and Van Horn (1975) there are 6 indicators that influence the success or failure of policy implementation These include, among others, policy standards and targets, policy resources, inter-organizational communication and enforcement activities, characteristics of implementing agencies, economic, social and political conditions and dispositions of executors. The results of the study show that of the 6 indicators used the implementation of PTSL in Palopo City is still not going well, this can be seen from policy resources related to financial costs that differ in each village, communication between the village administration and the BPN regarding community land certificate files which are not complete yet run efficiently and there are problems with social, economic and political conditions between the community and the kelurahan related to counseling that is not circulated by the BPN regarding implementation points according to the rules based on SKB 3 Minister Number 25 of 2017 so that the active role of the Palopo city government needed to overcome this.
Co-Authors Chehe Djafar Syahiruddin Syah