Article Per Year (5 Year)
p-Index From 2019 - 2024
0.888
P-Index
This Author published in this journals
All Journal Jurnal Mantik Informatika JURNAL ILMIAH SIMANTEK Jurnal Pengabdian Masyarakat Eka Prasetya
Henny Purnama Dewi
Universitas Battuta
Religion Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JURNAL ILMIAH SIMANTEK

 1 
PENGARUH TOTAL QUALITY MANAGEMENT, INTERPERSONAL COMMUNICATION DAN SERVICE QUALITY TERHADAP STUDENT SATISFACTION PADA YAYASAN PENDIDIKAN ISLAM MIFTAHUSSALAM MEDAN HENNY PURNAMA DEWI
JURNAL ILMIAH SIMANTEK Vol 4 No 3 (2020): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Educational institutions are required to improve their quality in fulfilling student satisfaction so that they can create educatedhumans who have high quality life skills. The control system is one of the things that is a weakness in educational institutionsin Indonesia which causes a decrease in student satisfaction with service quality. Therefore, continuous quality improvementmust be emphasized. The purpose of this study is to optimize student satisfaction through a strategy that focuses onimproving quality by implementing Total Quality Management (TQM), supported by good Interpersonal Communication (IC)between teachers and students in achieving maximum service quality. The sample of this research was 100 high schoolstudents / equivalent class XII Islamic Education Foundation Miftahussalam Medan, the sample was taken using nonprobabilitysampling technique with purposive sampling technique. The second order structural equation model is used asthe basis for analysis and method with the SPPS Programs. The results of this study indicate that Total Quality Management,Interpersonal Communication and service quality have a positive and significant effect on student satisfaction.
Co-Authors Andini Permata Putri Aryani Sairun Dinda Larasati Nadia Nur Sahgira