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Widiyarta, Agus
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya
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Journal : Perspektif Hukum

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Pola Perilaku Masyarakat terhadap Penggunaan Program Surabaya Single Window (SSW) sebagai Perizinan Online dalam Upaya Menekan Tindakan Korupsi, Kolusi, dan Nepotisme di Surabaya Agus Widiyarta; Catur Suratnoaji; Sumardjijati
Perspektif Hukum VOLUME 16 ISSUE 2
Publisher : Faculty of Law Hang Tuah University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/ph.v16i2.54

Abstract

Surabaya Single Window (SSW) is one of innovative program from the Government of Surabaya City as public service to issue license by online in actualizing the clean governance. The research results of the Investment Coordinator Body (Badan Koordinasi Penanaman Modal/ BKPM) Surabaya showed that 65% of Surabaya people still use manual license system and 35% of them use online system. Therefore, it is necessary to identify factors that motivate and hinder the behavior of Surabaya people to use SSW program as online license system. This research use descriptive method by sampling 300 respondents who are spread with cluster system by dividing respondents proportionally in 4 areas of Surabaya. The data are gained through questionnaire to people of Surabaya who have processed license in Surabaya city. The result of the study shows that the level of Surabaya people understanding towards SSW program as online license system is good enough. However, their behavior shows that majority of the the people using SSW is still little. The hindrance factors were: 1) the procedure of SSW program is rated as complicated and complex; 2) license process is not free procedure, it need some fee to make the process faster; 3) Surabaya people has high context culture which make them feel that they need to meet to every need.
Co-Authors Afifa Ulfa Auliya Alifianka Prila Permata Allya Almuqrhoina Fajri Amrisa Nur Fajri Ananda Haniyuhan Ananda Haniyuhana Anisa Sitta Ramadhani Anisya Meiregina Ardian Bagus Setiawan Arthemevia Indhawati Arwanto, Caisar Pieter Vega Bagus Setyawan Nugraha Bayu Priambodo Caisar Pieter Vega Arwanto Choiriyah Eka Windiastuti Devin Natasya Widyaningyun Dewi Austine Britania Diaz Virdani Dinta Fernanda Maulidya DR. CATUR MSI SURATNOAJI Dynda Safitri Vandayani Dynda Safitri Vandayani Eno Putri Larasati Fega Herdini Fibrianti, Marantika Firda Ainun Naziyah Gea Tamara Gina Nur Maya Jannah Hani Velia Tamimi Hilmi Izaz Robbani Husnul Chitam Isni Humaidah Jennifer Jennifer Kamelia Irfani Katerina Bataha Khofifah Agustina Larasati, Eno Putri Marantika Fibrianti Miranda Dwi Setyaningrum Moch Rozzaq Mochammad Rendy Eflizar Julian Mochammad Rendy Eflizar Julian Muhammad Arifin Muhammad Bagus Azizul Hakim Nabilla Chesa Putri Hartono Naomi Rosdamia Sitompul Nugraha, Bagus Setyawan Nur Aisyah Lusiana Nur Melywuni Pratama, Dewangga Putra Putrie Ngastiti Marganing Rahayu Ressa Fitriana Reyndi Rusmanjaya Romy Hafizh Lesmana Safira Tasya Nanda Sari Saputra, Dema Prayuda Sherina Aureliza Revilia Siti Kasiani Sumardjijati Sumardjijati, Sumardjijati Sumardjijati, Sumardjijati Tantriani Tantriani Yatasya Aimima Margi Arum Zahrah Ghoniyyah Failina Zuhriatu Mahmudah