Claim Missing Document
Check
Articles

Found 5 Documents
Search

Financial Performance Analysis of Bank Rakyat Indonesia Using CAMEL Model Yulita Fairina Susanti; Wiwiek Mardawiyah Daryanto
International Journal of Business Studies Vol 1 No 2 (2017): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (525.565 KB) | DOI: 10.32924/ijbs.v1i2.22

Abstract

The assessment of inancial performance is becoming increasingly important. The Regulation of the Central Bank of IndonesiaNo.13/24/DPNP/2011 provides the mandatory of measuring Health Level Assessment System of Commercial Banks in Indonesia. Thepurpose ofthis study is to measure inancial performances ofPT. Bank Rakyat Indonesia (Persero), Tbk (BRI) for the period 2011 to 2015,and to determine the strongest correlation among inancial ratios in the component ofCAMEL. The method used is a CAMEL model, whichis divine to Capital (C), Assets Quality (A), Management (M), Earnings (E) and Liquidity (L), and also a statistical method, namely coeficientcorrelation calculation. The aspects of one another are interrelated and inseparable. The data is collected from the Audited FinancialReports of BRI for the periods of 2011-2015. The result of the study shows that over the last ive years, the inancial performance achievedby BRI was a healthy predicate respectively. All of the financial ratio performances have complied and achieved above the standards oftheCentral Bank of Indonesia. And based on coeficient correlation calculation among inancial ratios in the CAMEL components, itreveals that between Return on Asset (ROA) and Operating Expense to Operating Income (BOPO) has a strong negative correlation. Theive-year trend shows that if the BOPO decrease followed by the increase ofROA, and vice versa.
Relationship between Customer Loyalty, Customer Satisfaction, Customer Trust, and Service Quality in E-Commerce Setting: Case Study of Lazada in Indonesia Yulita Fairina Susanti; Albert Hasudungan; Arif Wiratama Prasetyo
International Journal of Business Studies Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (168.731 KB) | DOI: 10.32924/ijbs.v2i2.57

Abstract

The main objective of this study is to examine the relationship of each dimension of Service Quality to Customer Satisfaction and Customer Trust, Customer Satisfaction to Customer Trust and Customer Loyalty, and Customer Trust to Customer Loyalty. The sampling is selected on the basis of random sampling from Jakarta Millennial generation, below 31 years old, that use online transaction. The questionnaire was distributed in 2017 to that Jakarta Millennial respondents on the basis of random sampling selection. This study uses Covariance-Based Structural Equation Modelling, and the variable is adopted by the previous study to see that relationship. The research finds that Website Design, Responsiveness, and Assurance has signiicant effect to Customer Satisfaction, Customization and Assurance has significant effect to Customer Trust, Customer Satisfaction has significant effect to Customer Trust and Customer Loyalty, and Customer Trust has significant effect to Customer Loyalty. This study recommends equal proportion of business efforts between the service delivery and customize technology to retain their customer loyalty, since the results underscore the importance of both technical and service delivery aspects.
Economic Analysis of New Product (Gas for Absorption Chiller in Commercial Segment Customer) Wisnu Haryadi; Yulita Fairina Susanti
International Journal of Business Studies Vol 2 No 3 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (157.067 KB) | DOI: 10.32924/ijbs.v2i3.75

Abstract

The purpose of this is toevaluates a new product called GasCool that will be implemented by the company before this product launch to the costumer. This new product is a solution for the PT Perusahaan Gas Negara, Tbk (“PGN”) to manage their declining revenue in commercial customer segment in the last 4 years. This study used an economic analysis to evaluates GasCool using three parameters. The parameters consist of Net Present Value, Internal Rate of Return and Payback Period.The result indicates that GasCool is feasible to be implemented and sell to the commercial segment customer. The economic analysis has shown that selling GasColl will generate17.6% Internal Rate of Return and 5.5 years Payback Period. Furthermore, the Net Present Value from selling GasCool is Rp10,4 billion in 10 years of implementation and the discount rate for economic analysis is 8.2%.
Menumbuhkan Integritas melalui Karakter Anti Korupsi untuk Mempersiapkan Remaja menjadi Agen Perubahan Amelia Naim Indrajaya; Yulita Fairina Susanti; Rudy Eddywidjaja; Heryudi Heryudi; Candra Setianto; Juliana Juliana
Journal of Sustainable Community Development (JSCD) Vol 3 No 1 (2021): Journal Of Sustainable Community Development (JSCD)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v3i1.24

Abstract

ABSTRAK Meskipun telah dilakukan berbagai upaya, Indonesia kembali dinilai sebagai negara paling terkorup di Asia. Sejak awal tahun 2004 dan 2005 berdasarkan hasil survei dikalangan para pengusaha dan pebisnis oleh lembaga konsultan Political and Economic Risk Consultancy (PERC). Hasil survei lembaga konsultan PERC yang berbasis di Hong Kong menyatakan bahwa Indonesia merupakan negara yang paling korup di antara 12 negara Asia. Predikat negara terkorup diberikan karena nilai Indonesia hampir menyentuh angka mutlak 10 dengan skor 9,25 (nilai 10 merupakan nilai tertinggi atau terkorup). Pada tahun 2005, Indonesia masih termasuk dalam tiga teratas negara terkorup di Asia. Ini seharusnya mampu membangkitkan suatu pemahaman baru, bahwa diperlukan suatu sistem yang mampu menyadarkan semua elemen bangsa untuk sama-sama bergerak memberantas korupsi yang telah menggurita.Cara yang paling efektif adalah melalui media pendidikan. Belajar dari pengalaman negara lain yang relatif berhasil memberantas korupsi, selain aspek penegakan hukum (law enforcement) yang tidak kalah pentingnya adalah Aspek pencegahan dalam bentuk Pendidikan Anti Korupsi (PAK). Program kampanye anti korupsi ini menerapkan pendekatan yang menumbuhkan kesadaran untuk menjadi agen perubahan dengan menerapkan sembilan nilai integritas yaitu Jujur, Peduli, Sederhana, Tanggung Jawab, Kerja Keras, Mandiri, Disiplin, Berani dan Adil. Melalui abdimas ini para remaja diajak untuk mulai berkomitmen untuk menyebarkan konsep integritas melalui perilaku kehidupan sehari-hari dan melakukan kampanye anti korupsi melalui sosial media untuk Indonesia yang lebih bersih. Katakunci: Anti Korupsi, Integritas, Change-Maker, Area of Control, Area of Influence ABSTRACT Despite various efforts, Indonesia was again rated as the most corrupt country in Asia in early 2004 and 2005 based on the results of a survey among entrepreneurs and business people by the Political and Economic Risk Consultancy (PERC) consultancy. The results of a survey by the Hong Kong-based consulting agency PERC stated that Indonesia was the most corrupt country among 12 Asian countries. The predicate of the most corrupt country was given because Indonesia's score almost touched the absolute number 10 with a score of 9.25 (10 is the highest or most corrupt score). In 2005, Indonesia was still among the top three most corrupt countries in Asia. This should be able to generate a new understanding, that we need a system capable of awakening all elements of the nation to jointly move to eradicate corruption that has plagued us.The most effective way is through the media of education. Learning from the experiences of other countries that have been relatively successful in eradicating corruption, apart from the aspect of law enforcement which is no less important is the aspect of prevention in the form of Anti-Corruption Education (PAK). This anti-corruption campaign program applies an approach to raise awareness to become an agent of change by applying the values of integrity, through characters namely Honest, Caring, Humble, Responsibile, Hard Work, Independent, Discipline, Courageous and Fair. Through this community engagement, teenagers began to commit to spreading the concept of integrity through their daily life behavior and carrying out anti-corruption campaigns through social media for the future corruption-free Indonesia.Keywords: presentation skill, moment of truth, empathy, assertiveness
The Effect of Service Quality on Customer Satisfaction and Trust in Using Tokopedia Services Yulita Fairina Susanti; Devi Juliani
Conference Series Vol. 3 No. 1 (2020): International Conference on Global Innovation and Trends in Economy 2020
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of internet users encourages a great potential for the creation of online shopping. Consumers have several factors considered in making online purchasing decisions through an electronic market. This is because one of the problems in online sales in Indonesia is the difficulty in building buyer trust. However, customer satisfaction level towards Tokopedia site is relatively low due to the high level of complaints, specifically the one that is provided by its customer service that is deemed to be very slow in responding the complaints. The aim of this study is to find out the effect of service quality on customer satisfaction, service quality on consumer trust, and customer satisfaction on consumer trust in utilizing Tokopedia services. This study used a quantitative approach with a casual type. The sample used was 100 users who use Tokopedia services. The analysis technique used in this study is Structural Equation Modeling (SEM) Partial Least Square (PLS), with the help of SmartPLS program. The results showed that Service quality has a positive effect on customer satisfaction, Service quality has a positive effect on trust, and customer satisfaction has a positive effect on trust.