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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Manajemen Kesehatan Indonesia Jurnal Penelitian Kesehatan Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Health Sains Jurnal Abdimas Sang Buana Salus Cultura: Jurnal Pembangunan Manusia dan Kebudayaan Jurnal Mahasiswa Manajemen dan Akuntansi Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) The Journal General Health and Pharmaceutical Sciences Research
Hasyim Hasyim
Universitas Esa Unggul, Jakarta, Indonesia
Religion Humanities Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Pengaruh Shift Work, Pengetahuan, Motivasi dan Job Burnout Perawat terhadap Budaya Keselamatan Pasien di Rumah Sakit XYZ David Eka Djaja; Andry Andry; Hasyim Hasyim
Jurnal Penelitian Kesehatan SUARA FORIKES Vol 12, No 4 (2021): Oktober 2021
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf12408

Abstract

Patient safety is an effort to prioritize patient safety while getting health services at the hospital. The purpose of this study was to determine the effect of shift work, knowledge of nurses, motivation of nurses and job burnout on patient safety culture. This research is a quantitative research with the type of causality explanation research. The sampling technique used was purposive sampling and the sample size in this study were 200 inpatient nurses at XYZ Hospital. The data analysis method in this study used a path-analysis. The results in this study indicate that shift work (CR = 2.48), knowledge (CR = 3.10), motivation (CR = 2.73) and job burnout (CR = 7.14) have an effect on patient safety culture. Based on the results of this study, it is important to carry out routine training and create a conducive work atmosphere to improve the patient safety culture applied by nurses.Keywords: shift work; nurse knowledge; nurse motivation; job burnout; patient safety cultureABSTRAKKeselamatan pasien merupakan upaya untuk mengutamakan keselamatan pasien selama mendapatkan pelayanan kesehatan di rumah sakit. Tujuan penelitian ini adalah untuk mengetahui pengaruh shift work, pengetahuan perawat, motivasi perawat dan job burnout terhadap budaya keselamatan pasien. Penelitian ini merupakan penelitian kuantitatif dengan jenis penelitian eksplanasi kausalitas. Teknik sampling yang digunakan yaitu purposive sampling dan ukuran sampel representatif dalam penelitian ini sebanyak 200 perawat ruang rawat inap di Rumah Sakit XYZ. Metode analisis data dalam penelitian ini menggunakan path-analysis. Hasil dalam penelitian ini menunjukkan bahwa shift work (CR= 2,48), pengetahuan (CR= 3,10), motivasi (CR=2,73) dan job burnout (CR =7,14) berpengaruh terhadap budaya keselamatan pasien. Berdasarkan hasil penelitian ini pentingnya untuk melakukan pelatihan rutin dan menciptakan suasana kerja yang kondusif untuk meningkatkan budaya keselamatan pasien yang diterapkan oleh perawat.Kata kunci: shift work, pengetahuan perawat, motivasi perawat, job burnout, budaya keselamatan pasien
Pengaruh Kompentensi Dan Kepatuhan Petugas Kesehatan Terhadap Pengambilan Keputusan Pasien Melakukan Rawat Inap Dengan Pencapaian Indikator Triase Sebagai Variabel Intervening Instalasi Gawat Darurat RS.AM Rika Widiawati; Andry Andry; Hasyim Achmad
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 5, No 1 (2021): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (385.673 KB) | DOI: 10.52643/marsi.v5i1.1295

Abstract

Instalasi Gawat Darurat merupakan instalasi yang paling tinggi aktivitasnya terutama dalam menangani pasien kegawatdaruratan. Kegagalan dalam penanganan kasus kedaruratan disebabkan oleh kegagalan mengenal resiko, keterlambatan rujukan, kurangnya sarana yang memadai maupun kurangnya pengetahuan dan keterampilan tenaga medis, paramedis. Pelayanan instalasi tersebut dilakukan berdasarkan triase, bukan berdasarkan antrian untuk mengurangi angka mortalitas dan morbiditas pasien. Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi dan kepatuhan petugas kesehatan terhadap pengambilan keputusan pasien melakukan rawat inap dengan pencapaian indikator triase sebagai variabel intervening instalasi gawat darurat RS.AM. penelitian ini menggunakan pendekatan kuantitatif, metode non parametrik. Metode analisis two stage least square (2SLS) dan analisis jalur dengan sampel penelitian sebanyak 15 orang dokter jaga IGD RS.AM. Kompetensi dan kepatuhan petugas kesehatan adalah variabel independen. Indikator triase adalah variabel intervening. Pengambilan keputusan pasien melakukan rawat inap adalah variabel dependen. Penelitian ini menggunakan kuesioner dengan menggunakan skala likert. Pengujian analisis data menggunakan program software statistic for windows versi 16. Hasil penelitian didapatkan variable kompetensi dan kepatuhan petugas kesehatan didapati memiliki pengaruh tidak langsung terhadap pengambilan keputusan pasien melakukan rawat inap, dan variable kompetensi dan kepatuhan petugas kesehatan memiliki pengaruh langsung terhadap indikator triase, serta variable indikator triase memiliki pengaruh tidak langsung terhadap pengambilan keputusan pasien melakukan rawat inap. Hal ini menunjukan bahwa pasien RS.AM merasakan puas terhadap pelayanan IGD dan kinerja dokter serta pasien merasa telah melakukan keputusan yang benar memilih RS.AM.
Peranan Kepercayaan Konsumen sebagai Variabel Mediasi dalam Meningkatkan Komitmen Konsumen berbelanja secara online di Jakarta . Hasyim
Jurnal Aplikasi Manajemen Vol 11, No 4 (2013)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.717 KB)

Abstract

Abstract: The purpose of this article is to present the role of consumer trust as a mediator variable between consumer perceived value, and company reputation for building the customer commitment in online shopping behaviour. Data was collected via self-administered questionnares from a purposive samples drawn from the population of online consumers with focus on Jakarta area. The results of statistical analysis shows that consumer trust is a key factor in development of costumer commitmen on online shopping means Customer Commitment can be developed by developing the perceived value and company reputation via Consumer Trust. This study and their results have several limitation and indicate direction for further research. Keywords: consumer perceived value, reputation, consumer trust, customer commitment, online shopping behaviour
Pengaruh Self Motivation dan Lingkungan Kerja terhadap Retensi Perawat Siloam Hospital Tb Simatupang Benedikta Rina Pratiwi; Supriyantoro Supriyantoro; Hasyim Hasyim
Jurnal Manajemen Kesehatan Indonesia Vol 9, No 3 (2021): Desember 2021
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.9.3.2021.155-162

Abstract

The nurse shortage crisis is caused by the high turnover of nurses related to management practices that were not running optimally. Anticipatory efforts are critical to increase nurse retention by increasing self-motivation and work environment to increase job satisfaction on nurses as an impact. This study aimed to provide empirical evidence of the effect of self-motivation and work environment on nurse retention with job satisfaction as an intervening variable. This research used quantitative research with survey methods using questionnaires. The unit of analysis was a group of nurses PK 1 as many as 61 people. Data analysis used path analysis with multiple linear regression as the data analysis technique. Results showed that self-motivation and work environment had a significant effect on nurse retention with job satisfaction as an intervening variable. The variables of self-motivation and work environment each had a significant effect on job satisfaction. The variables of self-motivation, work environment, and job satisfaction each had a significant effect on nurse retention. The findings indicate that employees are dissatisfied with the work environment, both physical and non-physical, as well as the compensation and rewards provided by the company. We suggest to the hospital to give awards in the form of bonuses or incentives to nurses in accordance with work assessments. We also suggest for further research to examine more deeply about the four variables in this study with other research subjects to compare with the results of the research
PELATIHAN LITERASI DIGITAL DAN MEDIA SOSIAL BAGI PELAKU USAHA KECIL DESA PANAKUKANG KABUPATEN GOWA SULAWESI SELATAN BEKERJA SAMA DENGAN SEKOLAH RA AL IZZAH Hasyim Hasyim; Rina Anindita; Fitri Ayasofia
Jurnal Abdimas Sang Buana Vol 2, No 2 (2021): Jurnal Abdimas Sang Buana - November
Publisher : LPPM Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (579.566 KB) | DOI: 10.32897/abdimasusb.v2i2.754

Abstract

Pemahaman terhadap penggunaan media sosial bagi para pengusaha kecil di daerah pedesaan (remote area) merupakan hal yang penting dilakukan dalam rangka mengembangkan usaha yang dikelola agar dapat menjangkau konsumen yang lebih banyak. Permasalahannya adalah tingkat literasi digital dan pengetahuan terhadap penggunaan media sosial untuk pemanfaatan kegiatan usaha masih sangat kurang.Para pengusaha di daerah pedesaan belum memanfaatkan perangkat teknologi seperti software dan applikasi untukmengembangkan usahany. Pengelolaan usaha masih dilakukan secara manual sehingga penerimaan pendapatan dari usahanya masih sangat terbatas. Kegiatan pengabdian masyarakat ini bertujuan untuk memberikan pelatihan terhadap kelompok pengusaha skala kecil untuk memahami bagaimana memanfaatkan teknologi dalam mengembangkan usahanya.Metode yang digunakan dalam pelatihan ini adalah metode daring, bekerjasama dengan sekolah setempat yang dapat menyediakan fasilitas yang dapat diakses oleh para pengusaha. Pelatihan ini dilakukan dalam bentuk presentasi daring yang menjelaskan bagaimana membangun website, yang dapat mengakses berbagai media sosial seperti instagram, facebook, dan email. Pelatihan dilakukan secara bertahap untuk setiap materi. Hasil yang dicapai setelah dilakukan3(tiga) tahap pelatihan selama bulan Juni dan Juli adalah para pengusaha skala kecil memiliki kemampuan pemahaman lirterasi digital dalam mengembangkan usaha serta pengusaha telah mampu mengenal berbagai aplikasi dan mampu meng upload secara mandiri produk-produk yang dihasilkannya. Implikasi dari pelatihan ini adalah ruang lingkup dan jumlah masyarakat yang mengetahui produk yang ditawarkan oleh pengusaha kecil meningkat sekitar 20-30% diikuti dengan meningkatnya tingkat penjualan (omzet) yang dapat dilakukan rata-rata 10%. Kata Kunci : Literasi Digital, Usaha Kecil, Remote Area, Applikasi
Mediasi Kepuasan Pasien pada Dimensi Kualitas Pelayanan Assurance terhadap Word of Mouth Harry Ansis; Hasyim Hasyim; Andry Andry
Jurnal Health Sains Vol. 2 No. 12 (2021): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v2i12.365

Abstract

Word of Mouth is a natural conversation between individuals about information of a product that is considered to have more influence than advertising and formal marketing. The quality of service is an important determinant of customer satisfaction and Word of Mouth performed by customers during the use of the service. The lack of interest in the patient or their family to tell others about an experience while being treated at X Hospital Jakarta, occurred because of the low quality of service which resulted in a sense of dissatisfaction. The purpose of this study was to determine the effect of Service Quality Dimensions on Word of Mouth mediated by Patient Satisfaction. The research method used is quantitative research with the type of Causality Explanation Research. The sample in this study were 200 patients who had been treated at X Hospital Jakarta. The technique used is Stratified Proportional Random Sampling. The results of the research is that the Dimensions of Service Quality both directly and indirectly with Patient Satisfaction as a Mediating Variable are proven to affect the level of a patient's Word of Mouth. The research finding is that the existence of Patient Satisfaction as a Mediating Variable, the influence of one of the Service Quality Dimensions, namely Assurance, has a greater impact on the patient's Word of Mouth. This means that the patient's Word of Mouth cannot be improved optimally by relying on Assurance alone, but it is necessary to establish patient satisfaction
Peningkatan Retensi Tenaga Kesehatan di Industri Jasa Melalui Strategi Kompensasi Maratu Solihah; Ratna Indrawati; Hasyim Hasyim
Jurnal Health Sains Vol. 3 No. 1 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i1.402

Abstract

Low retention of healthcare workers may contribute to a negative impact on the performance and effectiveness of the service industry, which is caused by several major factors including compensation provided by industry that does not meet employee expectations, and there is no stipulated compensation for overtime work in the form of incentives or bonuses. Furthermore, the organizational commitment of the healthcare workers is still considered low, due to the service industry’s operations which have only been running for one year. This study intended to provide empirical evidence of the effect of compensation and motivation on retention of healthcare workers mediated by organizational commitment. This study utilized quantitative methods with the type of causality study. The data in this study were sourced from primary data.  Individual analysis subjects consisted of all healthcare workers with a service period of more than one year.  Path analysis data analysis was used in this study. The results of the study indicated that compensation, motivation and organizational commitment simultaneously had a positive and significant effect on the retention of healthcare workers with organizational commitment as an intervening variable. Furthermore, compensation and motivation partially had a positive and significant effect on organizational commitment.  Moreover, ccompensation, motivation and organizational commitment contributed to a positive and significant effect on the retention of healthcare workers. Findings of the study indicated that the direct effect of compensation and motivation on the retention of healthcare workers was greater than that mediated by organizational commitment
Pengaruh Iklim Organisasi dan Beban Kerja Terhadap Komitmen Organisasi Perawat dengan Motivasi Kerja Sebagai Variabel Intervening Novita Widyawaty; Supriyantoro Supriyantoro; Hasyim Hasyim
Jurnal Health Sains Vol. 3 No. 4 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i4.475

Abstract

Hospitals need nurses with organizational commitment and high work motivation because nurses will contribute highly in providing quality and professional services to patients. Thus, hospital management needs to know what factors will support the formation of organizational commitment and work motivation of nurses. To analyze the effect of organizational climate and workload on organizational commitment of inpatient nurses through work motivation as an intervening variable. This research is a quantitative descriptive survey using SPSS software for data processing. Of the total 53 questionnaires filled in, 49.1% of nurses had worked for more than 5 years. Currently, nurses consider the organizational climate to be quite conducive with a moderate workload. Based on statistical measurements, currently inpatient nurses have moderate organizational commitment and high motivation to work. Organizational climate and workload affect the organizational commitment of inpatient nurses through work motivation as an intervening variable. The findings in this study can be used as input for hospital management to develop strategies to increase organizational commitment and work motivation of nurses.
PENGARUH BRAND AMBASSADOR DAN KUALITAS PELAYANAN MELALUI KEPUTUSAN PEMBELIAN TERHADAP LOYALITAS PELANGGAN PADA APLIKASI SHOPEE Dewi Irana Sari; Hasyim Hasyim
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 2 (2022): Oktober : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (155.453 KB) | DOI: 10.30640/jumma45.v1i2.294

Abstract

This study is a quantitative study that aims to determine the influence of Brand Ambassador and Service Quality through Purchase Decisions on Customer Loyalty on the Shopee Application. The data collection technique was carried out using a Likert-scale questionnaire distributed online on Google Forms. The sampling technique used purposive sampling with a sample of 100 respondents, namely consumers or market users. The analysis technique used is Path Analysis. Then the results obtained that Brand Ambassador and Service Quality have a positive effect on Purchase Decisions, Purchase Decisions have a positive effect on Customer Loyalty. However, Brand Ambassadors on Customer Loyalty through Purchase Decisions have a greater influence than the direct influence of Brand Ambassadors on Purchase Decisions. So that the Purchase Decision can be said to have succeeded in becoming an intervening variable between Brand Ambassadors and Loyalty. Service Quality on Customer Loyalty has a greater influence than through Purchase Decisions. This means that consumers will be loyal or not to the product not because of the purchase decision made but because of the quality of service and the expectations that make them feel so that it can lead to customer loyalty.
ROLES OF MANAGEMENT COMMITMENT in MAINTANING OCCUPANCY HEALTH AND SAFETY (OHS) DURING COVID- 19 PANDEMIC IN HIGHER EDUCATION INSTITUTION Evan Pratama; Hasyim Hasyim; Mukhamad Abduh; Rina Anindita
Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) Vol 6, No 3 (2022): Jurnal JUMBO Vol 6 No 3
Publisher : Pascasarjana Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (524.804 KB) | DOI: 10.33772/jumbo.v6i3.30072

Abstract

Since Covid-19 has been declared as pandemic, many sectors are affected, including higher education. Accordingly, the good management commitment to handle the pandemic effect in an internal of an organization or higher education institutions is needed, especially to mitigate fatality risk, as they provide service for global sectors. This research is expected to provide information on right strategy and action for Higher Education Institution management to apply, and to provide positive managerial implication on organization management. The purpose of this research is to find out to what extent Active Commitment, Passive Commitment, Employee Awareness and OHS Compliance in Higher Education Institution. This is a survey research by conducting questionnaire with one-shot study. The data was obtained from 200 respondents, the employees of Higher Education Institution in Tangerang, Banten on Januari to April 2021. The analysis method in this research was using SEM with LISREL. The research shows several results: a) high Active Commitment would increase Employee Awareness on OHS; b) low Passive Commitment management would increase Employee Awareness on OHS; c) high Employee Awareness affects OHS Compliance; d) high Passive Commitment management affects Compliance on OHS.
Co-Authors Agusdini Banun Anang Suryana Andry Andry Andry Andry Andry Andry Benedikta Rina Pratiwi David Eka Djaja Dewi Irana Sari Evan Pratama Fitri Ayasofia Harry Ansis Henry Andrean Maratu Solihah Mukhamad Abduh Novita Widyawaty Ratna Indrawati Rika Widiawati Rina Anindita Rokiah Kusumapradja Stefano Leatemia Supriyantoro Supriyantoro Supriyantoro Supriyantoro