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All Journal JAM : Jurnal Aplikasi Manajemen
Eka Afnan Troena
Fakultas Ekonomi dan Bisnis Universitas Brawijaya
Decision Sciences, Operations Research & Management

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Pengaruh Faktor Organisasi terhadap Sistem Informasi Sumber Daya Manusia serta Motivasi Karyawan (Studi pada Perusahaan Daerah Air Minum Kota Malang) Ahmad Nizar Yogatama; Armanu Thoyib; Eka Afnan Troena
Jurnal Aplikasi Manajemen Vol 13, No 1 (2015)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: This study aims to know and analyze the organizational factors in which affecting Human Resources Information System adoption, then analyze Human Resource Information System adoptionin which affecting the employee motivation in the Regional Water Company Malang. This study is using quantitative method. Population consists of 36 people. Sample is used census technique. Analysis data is used analysis and Partial Least Square. The results show that organizational factors affected Human Resource Information Systems adoption, organizational factors affected motivation, and only Human Resource Information System adoption affected motivation. In general, e-HRM (Electronic Human Resource Management) and HRIS (Human Resource Information System) can be judged from the context of the organization (training and skills of human resources), however only HRIS adoption can affect employee motivation.Keywords: organizational factors, human resources information systems, e-HRM, HRIS
Pengaruh Gaya Kepemimpinan Transformasional dan Stres Kerja terhadap Kinerja Pegawai dengan Dimediasi oleh Kepuasan Kerja (studi pada KPPN Makassar 1 dan KPPN Makassar 2) Royhul Akbar; Noermijati Noermijati; Eka Afnan Troena
Jurnal Aplikasi Manajemen Vol 14, No 3 (2016)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.755 KB) | DOI: 10.18202/jam23026332.14.3.14

Abstract

This study aimed to analyze the effect of transformational leadership style to employee performance, the effect of job stress to employee performance, job satisfaction as mediator on tranformational leadership style, and the effect of job stress to employee performance. The population in this study is all of employees with the rank of executive (nonofficial) at the State Treasury Service (KPPN) Makassar 1 and 2 amounted 61 people.The sampling technique using census method, the number of samples that can be used in this study is 57 people. Analysis model used in this study is descriptive analysis, and path analysis using SmartPLS software version 2.0. The results showed that there are a positive and significant effect of transformational leadership style to employee performance, negative and significant effectof job stress to employee performance, job satisfaction mediated the effect of job stress to employee performance, and job satisfaction did not mediate the effect of transformational leadership style to employee performance.
Pengaruh Gaya Kepemimpinan dan Budaya Organisasi terhadap Kinerja Karyawan serta Dampaknya pada Kepuasan Kerja Karyawan PT Jasa Marga (Persero) Kantor Cabang Surabaya Elya Kurniawati; Eka Afnan Troena
Jurnal Aplikasi Manajemen Vol 11, No 4 (2013)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract: Service industry has an important role in the economical aspects of every country. In the most competitive era like today, the key to survival and success is providing a quality service. The strict competitiveness causes many companies to focus on their customer satisfaction. The major factor which determines customer satisfaction in service industry is employees’ behaviour which relates directly to the customers. Taking this as their consideration, PT Jasa Marga (Persero) put ”giving the best service” as their principal. Many organization leader believe that customer satisfaction is based on satisfied employees’ service.This research aims to examine the influence of leadership style and organisation culture to employees’ performance and its impact on employees’ satisfaction. The research data indicated that: (1) leadership style gives significant influence to employee job satisfaction, (2) organizational culture gives significant influence to employees job satisfaction, (3) leadership style gives indirect influence to employee job satisfaction through employee performance, (4) organizational culture influence to employee job satisfaction indirectly through employee performance, (5) leadership style and organizational culture give influence to employee job satisfaction through employee performance. Keywords: leadership style,organizational culture, employee performance, and employee job satisfaction
Analisis Pengaruh Kualitas Layanan, Kepuasan, dan Loyalitas terhadap Niat Berperilaku Pasien Rumah Sakit Umum Daerah (RSUD) Jayapura Ruben Tuhumena; Surachman -; Eka Afnan Troena; Margono Setiawan
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Unit sample at this research is inpatients on General Hospital Regional (RSUD) Jayapura. The respondents of the research are 300 persons (patients) are taken using purposive sampling method, while the 4 (four) informants are taken using purposive sampling method. Structural Equation Modeling (SEM) with program assistance of Analysis Moment Structures (AMOS) is used analyze the quantitative data, while the qualitative data uses interactive model. The results of this research show that: (1) inpatient services is judged as service with sufficient quality. (2) The patient felt quite satisfied with hospital services. (3) The patient showed sufficient loyalty attitude towards the hospital. (4) Patients indicatedquite favorable behavior intention (5) improved quality of services can improve patient satisfaction and loyalty, but not the patients’behavior intention. (6) Increased patient satisfaction may improve patient loyalty and patients’ behavior intention in line with the increasing of patient loyalty. (7) Iincreased in customer loyalty can increase the patient behavior intention. (8) The model used in this study showed that the biggest contribution is the influence of service quality toward satisfaction, then satisfaction toward loyalty, and loyalty toward the patient behavior intention.Keywords: Service quality, Satisfaction, Loyalty, Behavior Intention
Co-Authors Armanu Thoyib Elya Kurniawati Margono S. Noermijati Noermijati Royhul Akbar Ruben Tuhumena Surachman - Yogatama, Ahmad Nizar