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All Journal Jurnal Manajemen Pendidikan: Jurnal Ilmiah Administrasi, Manajemen dan Kepemimpinan Pendidikan Syntax Jurnal Informatika Jurnal Computech & Bisnis (e-Journal) Jurnal Informasi dan Komputer Journal of Information System, Applied, Management, Accounting and Research Jurnal ICT : Information Communication & Technology Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Jurnal Informatika: Jurnal Pengembangan IT
Zaenal Mutaqin Subekti
STMIK Bani Saleh
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Mathematics Social Sciences Other

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Journal : Jurnal Informasi dan Komputer

 1 
SISTEM TIKET HELPDESK PADA STMIK BANI SALEH Zaenal Mutaqin Subekti; Kresno Murti Prabowo; Budi .
Jurnal informasi dan komputer Vol 10 No 1 (2022): Jurnal Sistem Informasi dan Komputer yang terbit pada tahun 2022 pada bulan 04 (
Publisher : STMIK Dian Cipta Cendikia Kotabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35959/jik.v10i1.301

Abstract

reporting problems related to personal computer (PC) damage, intranet or internet network troubles, requesting data on databases, and developing information systems. reporting of problems is still conventional by using the telephone for complaints or coming directly to the puskom/ukisi unit (main computer unit and information system) to provide information on problems or problems, if there is no urgent work, the carving team can immediately solve the problem, so there is no recording of damage or trouble reporting or data requests. The helpdesk ticket system for the stmik Bani Saleh uses method stages starting from requirements, design, implementation, and testing. It is hoped that the implementation of the helpdesk ticket system can make it easier to recap reports on repair work that has been carried out by the carving team, and can be analyzed for damage or problems that often occur
Co-Authors Adhitya Ilham Ramdhani Ahmad Fikri Adluwal Fadhil Ajeng Sri Widyasih Budi . Budi Budi Daka Nanda Nurjannah Esmi Imrohatun Ishak Husein Ishak Husin Kikim Mukiman Linda Marlinda Muhamad Dedi Suryadi Muhammad Asyrofi Rahmadi . Ratna Rahmawati Rahayu Ricky Ardiansyah Sabar Hanadwiputra Subandri Subandri Widia Murni Wijaya Widiyawati Widiyawati