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All Journal Ilmu Administrasi Publik AL-Fikr JURNAL ILMU EKONOMI & SOSIAL JURNAL KOLABORASI JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Enrichment : Journal of Management LEGAL BRIEF Jurnal Ilmiah Administrasita' Sehat Rakyat: Jurnal Kesehatan Masyarakat
Hasniati Hamzah
Departemen Administrasi Publik, Universitas Hasanuddin, Indonesia,
Arts Humanities Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : AL-Fikr

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Sikap dan Perilaku Birokrat Garis-Depan dalam Pelayanan Publik Ditinjau dari Perspektif Islam Hasniati Hasniati
AL-Fikr Vol 17 No 1 (2013)
Publisher : Fakultas Ushuluddin dan Filsafat Universitas Islam Negeri Alauddin Makassar

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Abstract

The spirit of Islam has taught all mankind to always provide a quality service. As God reveals in the Qur'an, in chapter al-Baqarah verse 267, the leading edge bureaucrats should serve and treat people with righteousness and without favoritism, just as if they treat their own selves. Among the substantial aspects required to accomplish better public service and quality is the attitude and behavior of these front-line bureaucrats. In this article, the author refers to the nature of the Prophet Muhammad to serve as an uswatun hasanah (good example) in attitude and behavior when providing services to the public. The Prophet has genuine characters of siddiq, amanah, tabligh, dan fathonah. These four noble qualities have majorly influenced his behavior so as to always perform praiseworthy characters and behavior towards fellow creatures. More specifically especially upon his people, he would serve without any distinctions or discrimination in terms of social status, skin color, ethnicity or class.
Co-Authors Afdaliah Rauf Akmal Ibrahim Cosmas cosmas Deddy T. Tikson Didik Iskandar Haerul Haerul Hargitayanti Hargitayanti Ibrahim Iswadi Amiruddin Mashuri H. Tahili Mohamad Thahir Haning Thahir Haning Muh Akmal Ibrahim Muh Tang Abdullah Muh. Yusri Abadi Muh.Akmal Ibrahim Muh.Aswar Darwis Muhammad Yunus Nurdin Nara Nurul Qurrata Ayuni Rizal Pauzi Rode Waicang Sangkala Sangkala Sangkala Suci Rahmadani Sukarno Hatta Sulaiman Asang