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All Journal Jurnal Pengukuran Psikologi dan Pendidikan Indonesia (JP3I) Gadjah Mada Journal of Psychology (GamaJoP) Jurnal Psikologi Universitas Gadjah Mada Gadjah Mada Journal of Professional Psychology (GamaJPP) Buletin Psikologi
Saifuddin Azwar
Faculty of Psychology, Universitas Gadjah Mada
Religion Humanities Decision Sciences, Operations Research & Management Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Other

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Journal : Gadjah Mada Journal of Psychology (GamaJoP)

 1 
Modifikasi Patient Satisfaction Questionnaire Short Form (PSQ-18) ke dalam Bahasa Indonesia Vella Imaninda; Saifuddin Azwar
Gadjah Mada Journal of Psychology (GamaJoP) Vol 2, No 1 (2016)
Publisher : Faculty of Psychology, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (697.771 KB) | DOI: 10.22146/gamajop.31864

Abstract

This research purpose to develop a valid and reliable patient satisfaction tool. The modification procedures include: preparation, practice, and finalization. The result of modification is called Patient Satisfaction Questionnaire 2017 (KKP-2017). Aspects in KKP-2017 include: interpersonal manner, technical quality/professionalism behavior, accessibility/convenience, financial aspects, and physical environment. Data analysis includes content validity, item scale correlation and reliability. The result of content validity in 82 items cover three questionnaire formats which include KKP-2017 Format 40, Format 25, and Format 10. Items selection is considered by correlation coefficient > 0,3 that yield 40 items with reliability estimation 0,936, KKP-2017 Format 25 with reliability estimation 0.928 and KKP-Format 10 with reliability estimation 0.883. KKP-2017 can be used to measure the level of patient satisfaction in hospital services.
Co-Authors Afiati, Nikmah Sofia Firmanto Adi Nurcahyo Irine Kurniastuti Maria Goretti Adiyanti Satrio Budi Wibowo Supra Wimbarti Tsurayya Syarif Zain Vella Imaninda Wisjnu Martani Yashinta Levy Septiarly