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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business Inovasi: Jurnal Ilmiah Ilmu Manajemen AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis AKADEMIK: Jurnal Mahasiswa Humanis
Fitria Nur Anggraeni
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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ANALYSIS OF USER SATISFACTION OF PUBLIC TRANSPORTATION OJEK ONLINE (GOJEK) THROUGH SERVICE INSTRUMENTS Fitria Nur Anggraeni
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 1 No. 2 (2021): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (76.486 KB)

Abstract

In Indonesia, online motorcycle taxis are the largest public transportation with a very large number of partners and fleets, covering all parts of Indonesia. As a profit-oriented mode of public transportation, paying attention to customer satisfaction is a necessity. One of the efforts that can be done is to provide quality services. In fact, this study aims to find out how online transportation users respond by looking at the service elements provided by service providers. Scientific studies are used as a logical way to prove reliable research results, and in this study using quantitative methods and statistical analysis of linear regression. The subjects of this study were users of the online ojek public transportation mode in the South Tangerang area, Banten. The results of the study provide an overview, in general, respondents are satisfied with the presence of online motorcycle taxis. This is very helpful and facilitates user activities. However, there are still things that need to be improved, such as comfort and safety standards. Statistically, service has a significant effect on online motorcycle taxi user satisfaction.
SURVEY MOTIVASI KERJA DRIVER OJEK ONLINE GRAB Fitria Nur Anggraeni
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 3 No. 3 (2020): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v3i3.220

Abstract

It's not easy to get a job in this century, although highly educated, there is no guarantee. However, technological progress does not mean without opportunities, one of them being a transportation partner. Being a freelance worker is not as good as it seems, because the amount of income is very dependent on hard work, and it really drains everything. So it is not uncommon to feel tired and discouraged. Moreover, the field of work is very dependent on the customer, so there is not much to do but keep hoping for the opportunity. This study aims to find information about the work motivation of online drivers, the quantitative approach is expected to provide input. The population is determined by 50 respondents with an incidental sample technique. The results showed that the highest motivation for drivers was necessity, followed by hope. This finding confirms that the motivation theory initiated by Maslow is operationally very dependent on the characteristics of the research subjects, so the treatment will be different.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN Indah Surti; Fitria Nur Anggraeni
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 3 No. 3 (2020): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v3i3.221

Abstract

The purpose of this study was to determine the effect of service quality on customer satisfaction. The research method used is quantitative with descriptive. The population in this study were consumers of Waroeng Steak Cafe & Resto in South Jakarta with a sample of 91 and the sampling technique used was Accidental Sampling. Furthermore, the analysis method uses simple linear regression consisting of descriptive analysis of the questionnaire, validity test, reliability test, correlation coefficient test, determination coefficient test and hypothesis test. The results showed that service contributed significantly to satisfaction. This happens, caused by emotional interaction. Therefore, it is important to strengthen the characteristics of employees in service. Furthermore, services should be used as a spearhead in influencing consumers. This will affect the long term and wide area
PENTINGNYA MEMBANGUN KOMITMEN KERJA SEBAGAI UPAYA MENINGKATKAN KINERJA MELALUI PENINGKATAN MOTIVASI, LINGKUNGAN, DAN KOMPENSASI Fitria Nur Anggraeni
Inovasi Vol 8, No 1 (2021): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v8i1.p10-20.11489

Abstract

This study aims to analyze and prove the effect of compensation, work discipline and work environment on work motivation, both partially and jointly, and the effect of compensation, work discipline, work environment and work motivation on organizational commitment, both partially and collectively. The research method used in this research is descriptive survey method and explanatory survey with a population of 1,339 employees and a sample size of 224 respondents, and the data analysis method used is SEM (Structural Equation Modeling). Based on the results of the study, then obtained the findings of structure I, compensation and work environment is partially significant effect on work motivation, while labor discipline no significant effect, but together all exogenous positive and significant effect on work motivation with the value of the contribution (R2) by 50%. Partially, the compensation variable has the most dominant influence on work motivation. In the second structure, compensation, work discipline, work environment and work motivation partially and jointly positive and significant impact on faculty commitment to the value of the contribution (R2)equal to 76%. Partially, the compensation variable has the most dominant influence on lecturer commitment. The work motivation plays a role as partial mediating, where the increase in lecturer commitment is influenced by compensation and the work environment is mediated by work motivation. Meanwhile, work discipline can have a direct effect on lecturer commitment even though they are not motivated.
Optimizing The Role Of Members In Increasing The Sales Of Campus Cooperative Business Fitria Nur Anggraeni
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 2 No. 2 (2022): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

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Abstract

In Indonesia, the role of local businesses or business units established by a community has not proven successful, as business units built conventionally. Thus, often in increasing sales/profits, they use traditional methods, namely role optimization. Naturally, this simple technique is quite effective in maintaining the existence of business units, but in a broader and long term scope, it is necessary to apply a competitive business strategy. The purpose of this study is to analyze the optimization of the role of business unit members at a private university in South Tangerang. The research method used is descriptive quantitative, in which the research sample is based on numbers, in this case the financial statements are used as the basis for analysis and conclusion. The research data used is the financial reports of the Pamulang University campus business units in 2021. The results of the research show that the member role strategy is very effective for local business units on campus. Evidently, in the 2021 financial report, the largest number of purchases come from members, most of whom are campus lecturers and education staff. Thus, this strategy needs to be maintained with a good profit sharing scheme, so that a mutually beneficial cycle is built.
INDEPENDENCE LEARNING POLICY SURVEY: How is the Response of the Academic Community in Higher Education? Wahyudi; Fitria Nur Anggraeni
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 3 No. 1 (2023): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v3i1.578

Abstract

The rapid progress in various aspects of life has changed the direction and trend of the world, so it needs a fast response and good adaptation, one of which is through improving the quality of education. The presence of the idea of ​​independent learning is an answer to the current changing times, in its curriculum it carries efforts to accelerate the adaptation of human resources to technological advances and changes in the global environment by becoming competent and competitive human resources. So this program encourages a practical learning process that hones applied skills and knowledge needed by the industrial world. On this basis, this research was conducted to see the readiness of the higher education academic community in responding to the independent learning policy. To be able to explain these objectives, then conducted research with a quantitative approach and descriptive analysis. The research sample was the academic community of Pamulang University, amounting to 1000 people using a simple random sampling technique. The results of the study explain that the concept of independent learning is considered good as a modern era learning model, which is oriented towards applicable scientific specifications. However, there are still many campus academics who are not aware of the implementation of this policy, so that the participation and involvement of the parties is not maximized.
Co-Authors Indah Surti WAHYUDI