Article Per Year (5 Year)
p-Index From 2019 - 2024
0
P-Index
This Author published in this journals
All Journal Jurnal Gaussian Jurnal Statistika Universitas Muhammadiyah Semarang
Nia Puspita Sari
Unknown Affiliation
Decision Sciences, Operations Research & Management Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Gaussian

 1 
PENERAPAN TEORI ANTRIAN PADA PELAYANAN TELLER BANK X KANTOR CABANG PEMBANTU PURI SENTRA NIAGA Nia Puspita Sari; Sugito Sugito; Budi Warsito
Jurnal Gaussian Vol 6, No 1 (2017): Jurnal Gaussian
Publisher : Department of Statistics, Faculty of Science and Mathematics, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (676.136 KB) | DOI: 10.14710/j.gauss.v6i1.14771

Abstract

Bank X Puri Sentra Niaga branch office is one of bank that can not be separated from the queue issue. The customers want a fast and easy service. The length of queueing and the long waiting times may cause customers cancel the transaction and choose another bank. Therefore, it is necessary to define a suitable queueing model of teller service. Bank X Puri Sentra Niaga branch office have two types of teller service namely Antrian 1 and Antrian 2. Queueing model for Antrian 1 is (M/G/1):(GD//). The model describe that the customers arrival distribution is Poisson, the customer service distribution is General, the number of server is 1, the service disipline is FIFO (first in first out), the customers capacity and the resource of customers are infinite. Queueing model for Antrian 2 is (M/M/2):(GD//). The model describe that customers arival distribution and service distribution are Poisson, the number of server is 2, the service disipline is FIFO (first in first out), the customers capacity and the resource of customers are infinite. Software Arena is applied in simulation to compare the measures of performance if the number of teller added.Keywords: Queue, Queueing System Model, Bank, Teller.
Co-Authors Alan Prahutama Budi Warsito Moch Abdul Mukid Sugito - Sugito Sugito