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All Journal Jurnal Ners Indonesia Jurnal NERS Holistic Nursing and Health Science Nurse and Health: Jurnal Keperawatan JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmu Keperawatan Medikal Bedah The Shine Cahaya Dunia Ners The Shine Cahaya Dunia Ners
Nana Rochana
Department Of Nursing, Faculty Of Medicine, Diponegoro University
Arts Humanities Dentistry Education Health Professions Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Veterinary

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Journal : Holistic Nursing and Health Science

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Kepuasan Pasien Stagnan di Instalasi Gawat Darurat (IGD) di Kupang Nana Rochana; Noeh Nuwa Djogotuga
Holistic Nursing and Health Science Vol. 3, No. 2 (2020): November
Publisher : Master of Nursing, Faculty of Medicine, Universitas Diponegoro, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/hnhs.3.2.2020.12-20

Abstract

Introduction: The quality of nursing services in the Emergency Department was greatly affected by the high number of stagnant patients resulting in their satisfaction. However, limited evidence was shown about the satisfaction level of stagnant patients in the Emergency Department in Indonesia. This study aims to know the satisfaction level of stagnant patients on the services in an Kupang Emergency Department. Methods: The total sample in this study was 109 respondents recruited by an accidental sampling method. Data were taken using a questionnaire of Brief Emergency Department Patient Satisfaction Scale (BEPSS); and analyzed using descriptive statistics (frequency and percentage). Results: The results of this study showed that as many as 89% of stagnant patients were satisfied with Emergency Department's  services. The responsiveness dimension had the highest level of stagnant patient satisfaction (99.1%) compared to the tangible dimension (78.9%). The quality of service provided to stagnant patients in the emergency department should be improved especially on the tangible dimension though the majority of patients were happy with the service. Suggestion: This study suggests to the hospital to manage a comfortable ED surrounding to the patients.
Co-Authors Abdurrahman Abdurrahman Achmad Zulfa Juniarto Afdhal Afdhal Erlangga Galih Zulva Nugroho Heryanto Adi Nugroho Mardiyono, Mardiyono Meira Erawati Muh Firman Yudiatma Muhamad Ridlo Niken Wulan Hasthi Murti Noeh Nuwa Djogotuga Putradana, Agus Rendi Editya Darmawan Retnaningsih Retnaningsih Sarinti Sarinti Suhartini Ismail T. Iskandar Faisal Trisnaningtyas, Wenny Untung Sujianto