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All Journal Jurnal Administrasi Kesehatan Indonesia JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Fushen Fushen
Universitas Kristen Krida Wacana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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CHALLENGES IN THE IMPLEMENTATION OF CLINICAL PATHWAY: A QUALITATIVE STUDY AT PRIVATE HOSPITAL IN JAKARTA Fushen Fushen; Hery Winoto Tj; Steffe Lie
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 11, No 1 (2022): April
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v11i1.13201

Abstract

In the universal health coverage era, clinical pathways are generally applied in hospitals for quality and cost control. The utilization of clinical pathways has been widely used and researched. However, limited qualitative research has analyzed the phenomena and challenges for implementing the clinical pathway in Indonesia. This study aims to explore a depth perspective about the challenges in the implementation of the clinical pathway. The results of this study offer alternatives that can complement existing studies and encourage improvement in the use of clinical pathways in Indonesia. This study uses a single case study qualitative approach and descriptive method to describe the challenges of implementing clinical pathways in private hospitals. The challenges encountered were awareness problems, workload imbalances, different perceptions of doctors, and suboptimal hospital management.
DESIGN OF MARKETING PLAN FOR DENTAL HOSPITALS IN THE DIGITAL ERA Yusuf Arifin; Jane Firsty Melia; Fushen Fushen
Indonesian Journal of Health Administration Vol. 10 No. 1 (2022): June
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jaki.v10i1.2022.23-30

Abstract

Background: The development of the digital world has snowballed since the 2000s and has accelerated since the 2010s. Social media is a part of everyday life, and the COVID-19 pandemic has been a significant catalyst for digital life. Despite this, the healthcare industry is lagging compared to other industries in terms of digital marketing. Aims: The output of this research is a design of a digital marketing plan for a dental hospital based on a robust theoretical foundation and ongoing practical research in dental hospitals. Methods: This study utilized a qualitative approach and descriptive method to describe the existing condition related to the challenges and the use of digital marketing in dental hospitals. The focus of this study was the development of a digital marketing plan for a dental hospital. Results: The study obtained several data related to digital marketing activities that have been carried out, challenges in digital marketing, and the preparation of digital marketing development plans at dental hospitals. Conclusion: The proposed model includes situation analysis, goal analysis, strategy planning, action, and control based on the existing marketing plan. A novelty in this model emphasizes technology components including technoware, hardware, software, infoware, humanware, and organiware.
Pengaruh Kualitas Layanan Makanan dan Kualitas Produk Makanan Terhadap Sisa Makanan Yang Dimediasi Oleh Kepuasan Pasien Akan Service Mix Makanan (Studi pada Pasien Rawat Inap Rumah Sakit UKRIDA di Jakarta) Evan Luke Aditya; Wani Devita Gunardi; Fushen Fushen
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 7, No 2 (2023): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v7i2.3039

Abstract

Sisa makanan merupakan indikator mutu standar pelayanan minimal yang ditetapkan nasional dan diukur untuk mengetahui kemampuan dan kemauan seseorang untuk mengkonsumsi makanan yang disajikan. Makanan adalah salah satu tatalaksana nutrisi bagi pasien di dalam perawatannya. Semakin banyak sisa makanan yang terbuang, maka biaya yang terbuang juga semakin tinggi dan tidak bermanfaat bagi pasien. Faktor penentu dari sisa makanan yaitu kualitas layanan makanan, kualitas produk makanan, dan kepuasan pasien akan service mix makanan. Data didapatkan melalui kuesioner dan observasi kemudian dianalisis menggunakan Partial Least Squares (PLS) dengan Structural Equation Modelling (SEM). Responden adalah pasien rawat inap Rumah Sakit Ukrida sebanyak 100 orang. Hasil penelitian pengaruh langsung didapatkan bahwa kualitas layanan makanan tidak berpengaruh terhadap sisa makanan, kualitas produk makanan berpengaruh negatif terhadap sisa makanan, kualitas layanan makanan tidak berpengaruh terhadap kepuasan pasien akan service mix makanan, kualitas produk makanan berpengaruh positif terhadap kepuasan pasien akan service mix makanan, dan kepuasan pasien akan service mix makanan berpengaruh negatif terhadap sisa makanan. Kemudian pengaruh tidak langsung didapatkan kepuasan pasien akan service mix makanan tidak memediasi pengaruh kualitas layanan makanan terhadap sisa makanan dan kepuasan pasien akan service mix makanan memediasi pengaruh kualitas produk makanan terhadap sisa makanan. Penyelenggaraan makanan Rumah Sakit Ukrida baru dilakukan secara mandiri mulai Januari 2022 sehingga perlu terus meningkatkan mutu pelayanan penyelenggaraan makanan.Kata kunci: Kualitas Layanan Makanan, Kualitas Produk Makanan, Sisa Makanan, Kepuasan Pasien, Rumah Sakit Ukrida 
CHALLENGES IN THE IMPLEMENTATION OF CLINICAL PATHWAY: A QUALITATIVE STUDY AT PRIVATE HOSPITAL IN JAKARTA Fushen Fushen; Hery Winoto Tj; Steffe Lie
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 11 No. 1 (2022): April 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v11i1.13201

Abstract

In the universal health coverage era, clinical pathways are generally applied in hospitals for quality and cost control. The utilization of clinical pathways has been widely used and researched. However, limited qualitative research has analyzed the phenomena and challenges for implementing the clinical pathway in Indonesia. This study aims to explore a depth perspective about the challenges in the implementation of the clinical pathway. The results of this study offer alternatives that can complement existing studies and encourage improvement in the use of clinical pathways in Indonesia. This study uses a single case study qualitative approach and descriptive method to describe the challenges of implementing clinical pathways in private hospitals. The challenges encountered were awareness problems, workload imbalances, different perceptions of doctors, and suboptimal hospital management.
Co-Authors Evan Luke Aditya Hery Winoto TJ Jane Firsty Melia Steffe Lie Wani Devita Gunardi Yusuf Arifin