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ANALISIS SIX SIGMA: UPAYA PENINGKATAN KINERJA LAYANAN ZAKAT Siti Rodiyah; Achmad Muhammad
Jurnal MD Vol 1, No 1 (2015)
Publisher : UIN Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (259.508 KB) | DOI: 10.14421/jmd.2015.%x

Abstract

Badan Amil Zakat Nasional Kota Yogyakarta merupakan salah satuorganisasi pengelola zakat yang sedang mengalami perkembangan pesat,akan tetapi hal tersebut belum cukup dijadikan ukuran bahwa kinerjaorganisasi ini sudah optimal. Six Sigma muncul sebagai metode perbaikanyang populer karena berfokus pada output organisasi yang penting bagipelanggan sekaligus menjustifikasi perbaikan dengan menunjukkanpeningkatan produktivitas dan kualitas yang jelas bagi organisasi. Jenis penelitian ini disebut dengan mixed methods research, populasipenelitian ini adalah seluruh pelanggan (muzakki dan mustahiq) BAZNASKota Yogyakarta yang aktif pada tahun 2013 berjumlah 1300, sedangkansampel yang diambil adalah 130 responden. Data kuantitatif penelitiandiperoleh melalui kuesioner servperf, sedangkan data kualitatif diperolehdengan wawancara kepada pihak pengelola (amil) BAZNAS KotaYogyakarta disertai dengan observasi dan dokumen dari lembaga.Hasil penelitian ini menunjukkan bahwa secara keseluruhan tingkatkepuasan muzakki dan mustahiq terhadap kinerja layanan zakat padapengukuran servperf rata-ratanya adalah 3,82 artinya secara keseluruhankinerja layanan zakat BAZNAS Kota Yogyakarta sebesar 76,44% danmasih memberikan peluang munculnya ketidakpuasan muzakki danmustahiq terhadap kinerja layanan tersebut sebesar 23,56%. Pada fasemeasure menunjukkan bahwa kinerja layanan zakat di BAZNAS KotaYogyakarta berada pada level 2,22 sigma, artinyakualitas organisasi inidikategorikan kurang baik dan masih belum menunjukkan kinerja layananyang maksimal.Kata Kunci:six sigma, kinerja layanan, BAZNAS Kota Yogyakarta
Analisa Profil Soft Skill Mahasiswa Dan Alumni Politeknik Manufaktur Negeri Bandung Achmad Muhammad; Emma Dwi Ariyani; Supriadi Sadikin
MIMBAR (Jurnal Sosial dan Pembangunan) Volume 32, No. 1, Year 2016 [Accredited by Ristekdikti]
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1050.887 KB) | DOI: 10.29313/mimbar.v32i1.1741

Abstract

This study analysis show not only the results of soft skills measurement among POLMAN Bandung students and alumni, but also the users satisfaction to graduate soft skills achievement. This study is conducted in POLMAN Bandung and in some industries that employing POLMAN Bandung graduates. The results of analysis depict the soft skills profile of POLMAN Bandung students and alumni. The analysis reveals that the general description of soft skills of POLMAN Bandung graduates and students is moderate, a little bit higher above the average. Among the elements measured in this study, motivation and communication skills have the lowest rates. This becomes a concern, especially for POLMAN Bandung institution and its students themselves. They should realize that without high motivation to learn and communication skills, it will be more difficult to achieve the successfulness in study. Therefore, some of the soft skill trainings need to be conducted by the institution and the students themselves.
Analisa Pengaruh Jumlah Urea Dan Holding Time Proses Powder Nitriding Terhadap Ketahanan Aus Material FC 25 Umen Rumendi; Achmad Muhammad; Mohamad Gheo Wiriaputra
Jurnal Teknologi dan Rekayasa Manufaktur Vol 1 No 1 (2019): Vol 1 No 1 (2019): Volume: 1 | Nomor: 1 | April 2019
Publisher : Pusat Pengembangan, Penelitian dan Pengabdian kepada Masyarat (P4M) Politeknik Manufaktur Bandung (Polman Bandung)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1128.005 KB) | DOI: 10.48182/jtrm.v1i1.5

Abstract

The advantages of FC 25 cast iron over steel: low-cost material, good castability, better vibration resistance and machinability. Reduction in the function of an engine component is 70% due to wear and tear (55%) and corrosion (15%). The powder nitriding process can increase the wear resistance of FC 25 material by increasing surface hardness by diffusing nitrogen atoms to the surface of the specimen at a temperature of 500-590°C. The powder nitriding produces a white layer consisting of the compound γ (Fe4N) and ε - (Fe2-3N) and has a high hardness. The influential variables are degree of availability (d.o.a) urea, holding time and temperature. Six variable variations were carried out, namely d.o.a 0,1 & d.o.a 0,2, at each holding time of 1.5, 2.5 and 3.5 hours, at a constant temperature of 550°C. The higher d.o.a urea and the longer holding time of the powder nitriding process, the white layer will be thicker and the specimens are more resistant to wear, so that this nitriding powder successfully increases the wear resistance of FC 25 material.
PEMANFAATAN DATA NILAI JABATAN UNTUK PENYUSUNAN JALUR KARIR (STUDI KASUS DI POLMAN BANDUNG) Achmad Muhammad
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 7, No 2 (2010): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v7i2.321

Abstract

Many corporations put high efforts in improving its personnel welfare through a career management by which employees may forecast their career opportunities in the future. Despite implemented merit system, the available job value data gainedfrom job analysis and evaluation have yet to be optimally utilized for determining employees’ career path. This condition leads to weak work spirit and motivation on the part of the employees to provide their hardest efforts for the company due to unclear future career plan. Therefore, attempts need to be done to overcome the problem by using the available job value data for devising personnel career path. This may include two considerations, i.e. relative job value and cluster analysis result, which show proximity of factors and sub-factors among jobs having similarities. The result of this study is a proposition for a career path planfacilitating promotion or rotation from one job to another within or beyond a work unit. It can also be used as a base to post human resources on their right places.
SURVEI KEPUASAN MASYARAKAT SEBAGAI TOLOK UKUR KEBERHASILAN IMPLEMENTASI PELAYANAN PUBLIK DALAM MENCAPAI GOOD GOVERNANCE DI POLITEKNIK MANUFAKTUR BANDUNG Emma Dwi Ariyani; Supriyadi Sadikin; Achmad Muhammad
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 2 (2023): Edisi Mei - Agustus 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i2.3020

Abstract

This study aims to measure customer satisfaction with the services provided by Polman Bandung. The method used in this research is quantitative analysis with measurements using the Likert scale method, to obtain the value of the Community Satisfaction Survey (SKM) service unit a weighted average value approach is used with the total formula of the perception value per element divided by the total elements filled in multiplied by the weighting value. The dimensions measured consist of 9 CHARACTER dimensions, namely: compliance, complaint handling, assurance, reliability, service ability, clarity, tangible, empathy, and responsiveness. The results of the validity and reliability tests of the measurement instruments show that the instruments are valid and reliable so that the measurement instruments can be used properly. The number of respondents in this study was 757 people. The work units measured were 8 service units in Polman Bandung. The conclusion of the measurement results shows that the total score for measuring satisfaction with services at Polman Bandung is 75.39, which means the Good category, with the lowest value being the tangibility dimension (physical evidence) with an IKM of 2.93 and being the main priority for making improvements, while the ability to serve dimension (ability to provide services) with the highest IKM value of 3.08 and being the last priority for making improvements. The follow-up improvement plan can be carried out with priorities starting from the element with the least good results and arranged for the short, medium, or long term in achieving good governance in Polman Bandung.
PEMANFAATAN DATA NILAI JABATAN UNTUK PENYUSUNAN JALUR KARIR (STUDI KASUS DI POLMAN BANDUNG) Achmad Muhammad
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 7 No. 2 (2010): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v7i2.321

Abstract

Many corporations put high efforts in improving its personnel welfare through a career management by which employees may forecast their career opportunities in the future. Despite implemented merit system, the available job value data gainedfrom job analysis and evaluation have yet to be optimally utilized for determining employees’ career path. This condition leads to weak work spirit and motivation on the part of the employees to provide their hardest efforts for the company due to unclear future career plan. Therefore, attempts need to be done to overcome the problem by using the available job value data for devising personnel career path. This may include two considerations, i.e. relative job value and cluster analysis result, which show proximity of factors and sub-factors among jobs having similarities. The result of this study is a proposition for a career path planfacilitating promotion or rotation from one job to another within or beyond a work unit. It can also be used as a base to post human resources on their right places.