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All Journal MIMBAR (Jurnal Sosial dan Pembangunan) International Journal of Supply Chain Management
Kamal Imran Mohd Sharif
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation

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A Gap Model Analysis of Laboratory Service Quality at Engineering Faculty of Private University Nugraha Nugraha; Dewi Shofi; Iyan Bachtiar; Kamal Imran Mohd Sharif
MIMBAR (Jurnal Sosial dan Pembangunan) Volume 36, No. 1, Year 2020 [Accredited Sinta 2] No 10/E/KPT/2019]
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (586.174 KB) | DOI: 10.29313/mimbar.v36i1.5350

Abstract

The gap between students and laboratory managers at the faculty of engineering is a problem discussed in this study. This study aims to discover the gap between laboratory managers at the engineering faculty and customer perspectives (students) in the importance of service and performance satisfaction. Service Quality (SERVQUAL) method is used in this study to determine the value of perceptions and expectations of students as customers. The results of the research show that the average values of the dimensions of service quality (tangible, empathy, responsiveness, reliability, assurance) as a whole are 4.679 for the average of expected value and 3.913 for the average of perceived value. It means there are still gaps since the average of expected value is greater than the actual value. Thus, it can be concluded that the perceived value of the overall quality dimension is lower than the expected value, meaning the students are not satisfied because their expectations have not fulfilled yet and there are gaps between students and laboratory managers in the engineering faculty. Laboratory managers are advised to improve service that has a large gap, namely tangible, by providing comfortable, clean, and spacious laboratory rooms in accordance with laboratory standards; complete and adequate supporting facilities for practicum; and the quality and quantity of practicum tools in accordance with the needs of the practicum process.  
Exploring the Moderating Effect of Quality Management Practices towards Supply Chain Performance in Malaysia Automotive Industry Abdul Aziz Othman; Mohamad Ghozali Hassan; Mohd Azril Ismail; Kamal Imran Mohd Sharif
International Journal of Supply Chain Management Vol 5, No 4 (2016): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (13.161 KB)

Abstract

This article reports a study designed to explore the state of supply chain management in the Malaysian automotive industry by examining the moderating effect of quality management practices towards the relationship between supply chain strategy and supply chain performance. This study is accomplished by using survey questionnaire that was answered by 65 respondents from Malaysian automotive components manufacturing firms. This study used the SPSS tool to test the hypotheses. The study found that quality management practices act as a quasi moderator towards relationship between supply chain strategy and supply chain performance. This study also empirically proved that for highly quality management practices, it can be as a strategy for improvement of supply chain performance. Implications of the finding are further elaborated.
Factors Affecting Implementation of Blockchain in Retail Market in Malaysia Mahadi Hasan Miraz; Mohamad Ghozali Hassan; Kamal Imran Mohd Sharif
International Journal of Supply Chain Management Vol 9, No 1 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (437.108 KB)

Abstract

Certain types of blockchains were made and developed for various purposes. Despite the development of cohort systems, the blockchain needs more development from the perspective of Malaysia. In addition, blockchain is the only cryptographic block currency that improves retail marketing. This study has critically analyzed the variables of the current research Framework of the blockchain implementation in retail market. Thus, this study aims to implement blockchain in retail market for increaseing customer benefits in order to improve the retail industrial supply chain activities. In order to achieve the main aim, this study comprises of two main phases, which are theoretical study, development of proposed blockchain factors and its implementation. The blockchain experience of variables, blockchain management, blockchain transaction policy, blockchain adaption and implications were discussed gradually. Finally, we demonstrate the underlying theory, the theoretical framework and the hypotheses were discussed in detail.
Co-Authors Abdul Aziz Othman Dewi Shofi Mulyati Iyan Bachtiar Mahadi Hasan Miraz Mohamad Ghozali Hassan Mohd Azril Ismail Nugraha Nugraha