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All Journal Jurnal Master Pariwisata (JUMPA) JURNAL KEPARIWISATAAN Tourism Reserch Journal Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Ni Putu Evi Wijayanti
Politeknik Pariwisata Bali
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Journal : Jurnal Kepariwisataan

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KUALITAS PELAYANAN PETUGAS TOURIST INFORMATION DI DAYA TARIK WISATA BUDAYA MUSEUM GEDONG ARCA KABUPATEN GIANYAR Evi Wijayanti, Ni Putu
JURNAL KEPARIWISATAAN Vol 17 No 3 (2018): Jurnal Kepariwisataan (edisi spesial)
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini dilakukan di daya tarik wisata budaya Museum Gedong Arca kabupaten Gianyar. Pengambilan sampel menggunakan rumus Slovin yang menghasilkan 100 responden dengan permasalahan yang diangkat dalam penelitian ini adalah kualitas pelayanan petugas tourist information di daya tarik wisata budaya Museum Gedong Arca yang bertujuan untuk dapat dijadikan sebagai bahan referensi tentang kualitas pelayanan guna untuk meningkatkan jumlah kunjungan wisatawan baik mancanegara maupun domestik ke Museum Gedong Arca Gianyar.Karyawan atau petugas tourist information di daya tarik wisata Museum Gedong Arca sangat berperan penting dalam kepuasaan wisatawan yang berkunjung, dimana muculnya berbagai persepsi dan penilaian wisatawan terhadap kualitas pelayanan petugas informasi di Museum Gedong Arca, yang perlu dikaji secara mendalam dan dengan menyebarkan kuesioner kepada wisatawan mancanegara dan domestik yang berkunjung, sehingga memperoleh penilaian wisatawan terhadap kualitas pelayanan petugas tourist information. Penelitian ini menggunakan lima dimensi kualitas pelayanan yaitu: bukti fisik (tangible), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (emphaty) dengan hasil kualitas pelayanan petugas tourist information pada daya tarik wisata budaya Museum Gedong Arca adalah baik dengan indeks kepuasan responden sebesar 4.05.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PENGGUNA MOBILE APPLICATION TIKET.COM PADA WISATAWAN DOMESTIK DI BALI Ni Putu Evi Wijayanti
JURNAL KEPARIWISATAAN Vol 19 No 2 (2020): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v19i2.428

Abstract

Service quality is one of the important factors in customer satisfaction. This study explains how much influence the quality of services provided by Tiket.com through the mobile application means. The indicators used to measure the quality of this service use the theory of E-Servqual which includes efficiency, compliance, system availability, and privacy. This indicator is used to see how much influence the quality of service on the Tiket.com mobile application has on user customer satisfaction for domestic tourists in Bali. In addition to the E-Servqual theory, this study uses the S-R (Stimulus and Response) theory. This study uses an explanatory quantitative research method with data collection techniques, namely the distribution of questionnaires to 100 respondents of domestic tourists in Bali, with an accidental sampling technique, namely choosing anyone who happens to be found as a sample. And the data analysis technique in this study used a simple linear regression analysis technique. The results of this study indicate that the contribution of the service quality variable (x) to customer satisfaction (y) is 82.4%. While the remaining 17.6% is influenced by other variables not included in this study.
Co-Authors Hanny Hafiar I Nyoman Darma Putra Made Darmiati Ni Made Eka Mahadewi Ni Putu Candra Cristina Putu Ayu Aryasih Putu Surya Laksana Rahjasa