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All Journal BERNAS: Jurnal Pengabdian Kepada Masyarakat Bakti Cendana: Jurnal Pengabdian Masyarakat Jurnal Ad'ministrare JianE (Jurnal Ilmu Administrasi Negara)
Muhammad Nur
Universitas Timor
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Journal : Jurnal Ad'ministrare

 1 
Service Quality and User Satisfaction of Border Area Library Services Muhammad Nur; Yohanes Fritantus
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Volume 8, Issue 1, January-June 2021
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (638.829 KB) | DOI: 10.26858/ja.v8i1.16342

Abstract

This study aims to determine the description of the quality of library services at the Regional Libraries in the border area of North Central Timor Regency and to determine the description of the satisfaction of library service users in the border areas in North Central Timor Regency, East Nusa Tenggara Province. Regional library services seen from indicator 1). Proof of Display (Tangibles); 2). Reliability (Reliability); 3) Responsiveness (Responsiveness); 4) Assurance; and Empathy (Emphaty). As for the variable service user satisfaction based on indicators 1) Quality of products / services; 2) Emotions; and 3) Cost or convenience provided. Data collection was carried out through observation, interview, and documentation techniques. The results showed that the description of the variable quality of library services in the border area of North Central Timor Regency was quite good through display evidence indicators (Tangibles); 2). Reliability (Reliability); 3) Responsiveness (Responsiveness); 4) Assurance; and Empathy (Emphaty). As for the description of service user satisfaction variables based on indicators 1) Quality of products / services; not satisfactory, it is accrued that they are still using the manual system in services at the District Library Office of the Border District. North Central Timor; as for other indicators 2) Emotion; and 3) The cost or convenience provided is sufficient or satisfactory.
Service Quality of Border Region Higher Education Libraries Muhammad Nur; Marisa S.B. Seran
Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Vol. 6. No. 2, July-December 2019
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.693 KB) | DOI: 10.26858/ja.v6i2.12429

Abstract

The quality of a qualified library makes the library as one of the centers of information for the general public. This study aims to determine how well the quality of library services, to find out how high the interest in reading students, and to determine the effect of the quality of college library services on strengthening the reading interest of students in the Library at the University of Timor Library UPT. This study uses a qualitative descriptive approach with a sample of 100 students. Data collection was carried out through observation, interview, documentation and questionnaire techniques. The data that has been collected is processed using descriptive statistical analysis techniques and inferential statistics. The results showed that the quality of library services at the University of Timor in the border area was in the quite good category with an average of 33.48. Student reading interest is in quite a good category with a mean value of 20, 56. The level of relationship or correlation between the quality of library services at the University of Timor in the border region to the interest in reading students at the University Library of Timor is in the strong category correlation with intervals of 0.60-0.799 means that the higher the quality of library services at the University of Timor in the border region, the higher the interest in reading students in the Library. 
Co-Authors Dimas Agustian Fidelis Atanus Fransiskus Atok Herminus Kefi Laurensius Timo Marisa S. B. Seran Marisa S.B Seran Marisa S.B. Seran Yohanes Fritantus