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All Journal Ekonomi Bisnis UG Journal Sekretari & Administrasi (Serasi) Jurnal Akuntansi dan Manajemen Bisnis (JAMAN) International Journal Management and Economic (IJME) Jurnal Ekonomi dan Manajemen (JEKMA) Jurnal Ilmiah Multidisiplin (JUKIM) Jurnal Abdi Masyarakat Multidisiplin (JAMMU) International Journal Multidisciplinary Science Jurnal Pengabdian Kepada Masyarakat Darma Saskara
Julius Nursyamsi
Universitas Gunadarma
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : International Journal Management and Economic (IJME)

 1 
ANALYSIS OF IMPORTANCE AND PERFORMANCE STUDENT SATISFACTION, STUDENT LOYALTY, AND COMPETITIVE ADVANTAGE PRIVATE UNIVERSITIES Julius Nursyamsi; Didin Mukodim; Peni Sawitri
International Journal Management and Economic Vol. 1 No. 3 (2022): September: International Journal Management and Economic
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/ijme.v1i3.280

Abstract

This study examines and evaluates the constructs of service quality, website quality, institutional image, marketing mix, student satisfaction, student loyalty and competitive advantage based on structural equation modeling. This research model illustrates that each construct has a performance value and importance to competitive advantage. The test of this model uses a sample of 932 active student respondents at private universities with a non-probability sampling method with a purposive sampling technique. Data analysis using structural equation modeling and importance-performance map analysis, test analysis tool with SmartPLS. Based on the results of the analysis, it was found that the quality of the website has a low importance and performance value on competitive advantage compared to other variables.
Co-Authors Agus Sulaksono Agus Sulaksono Aji Sukarno Didin Mukodim Dyah Palupi Edi Sukirman Feny Fidya Hadir Hudiyanto, Hadir Haryono Haryono Haryono Joko Utomo M. Abdul Mukhyi Makmun Peni Sawitri Putri Dwi Astuti Rossi Septy Wahyuni Siti Chodijah Tiara Putri Salsabila Umar Hanis