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Customer Retention: A Literature Review Bhenu Artha; Inna Zahara; Bahri; Niken Permata Sari
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (480.251 KB) | DOI: 10.47153/sss21.2952022

Abstract

Customer retention is vital for businesses with much research literature now available and in most cases, is regarded as an indicator of acquisition performance, but factors influencing it have rarely been studied in the serial acquirer context. Customer experience has drawn a great deal of attention from scholars and business practitioners in the past few decades. Successfully designing and providing customers with an optimal experience has become a central priority for marketing theory and practice. Customer experience plays a key role for firms in creating a sustainable competitive advantage and building good customer relationships The objective of this research is to determine the factors associated with customer retention. I presented a literature study using systematic literature review of relevant publications and as a result of this process, 19 articles are included and then examined the bibliographical references to check the validity of the inquiry and to avoid any potential omissions. I identify several variables that affect by customer retention.
Peran Pemerintah Desa Terhadap Pembangunan Kewirausahaan Pertanian Sebagai Sarana Untuk Meningkatkan Kesejahteraan Masyarakat Bahri; Bhenu Artha; Widodo Prasetyo
Jurnal Penelitian Agrisamudra Vol 6 No 2 (2019): Jurnal Penelitian Agrisamudra
Publisher : Program Studi Agribisnis Fakultas Pertanian Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (674.673 KB) | DOI: 10.33059/jpas.v6i2.1313

Abstract

Peran pemerintah desa dalam membangun kewirausahaan pertanian sangat penting dalam meningkatkan pendapatan dan kesejahteraan masyarakat. Kewirausahaan (entrepreneurship) dibidang pertanian suatu yang sangat penting bagi pengembangan agribisnis. Namun bukti empirisnya pada usaha di sektor on-farm menuju off-farm masih sangat jarang dilakukan. Penelitian ini bertujuan mengetahui peran pemerintah desa terhadap pembangunan kewirausahaan pertanian dan potensi desa dibidang pertanian dan kemampuan masyarakat dalam mengelola hasil pertanian sebagai sarana untuk meningkatkan kesejahteraan, serta untuk mengetahui faktor-faktor pendukung dan kendala-kendalanya. Penelitian ini dilakukan di Desa Gadingharjo Kecamatan Sanden, Kabupaten Bantul, Daerah Istimewa Yogyakarta. Jenis penelitian adalah kualitatif dengan metode survei dan wawancara mendalam (indepth interview). Objek penelitian adalah pemerintah desa (kepala desa, perangkat desa) petani, peternak. Ruang lingkup penelitian ini dibatasi pada peran pemerintah desa terhadap pembangunan kewirausahaan pertanian sebagai sarana untuk meningkatkan kesejahteraan masyarakat, faktor-faktor yang pendukung dan kendala-kendala pemerintah desa dalam upaya pembangunan kewirausahaan pertanian masyarakat. Teknik analisis data yang digunakan adalah dari Miles & Huberman yaitu mulai dari reduksi data, display data dampai pengambilan kesimpulan/varifikasi. Penelitian dilaksanakan pada bulan Februari sampai Mei 2019. Hasil penelitian ialah Pemerintah desa sebagai fasilitator melalui pendampingan dan pemberian fasilitas, Pemerintah desa sebagai mediator, Pemerintah desa sebagai regulator, Pemerintah desa sebagai motivator. Faktor-faktor yang mendukung pemerintah desa dalam upaya pembangunan kewirausahaan pertanian masyarakat adalah sumber daya alam, sumber daya manusia, infrastruktur, ekonomi dan sosial. Sedangkan kendala-kendala pemerintah desa dalam upaya meningkatkan kesejahteraan masyarakat antara lain Kelompok berkepentingan, Kualitas sumber daya manusia pemerintah desa, Program pemerintah tidak berjalan sesuai rencana.
Net Interest Margin: Suatu Studi Literatur: Net Interest Margin: A Literature Study Bhenu Artha; Utami Tunjung Sari; Bahri; Ardhi Khairi
Jurnal Ekonomi Manajemen dan Sosial Vol. 5 No. 2 (2022): Jurnal Ekonomi Manajemen dan Sosial
Publisher : Universitas Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56071/jemes.v5i2.317

Abstract

Sejak pecahnya krisis keuangan lebih dari satu dekade lalu, beberapa faktor telah mempersempit margin bunga bersih dari operasional perusahaan, yang merupakan sumber pendapatan utama khususnya di kalangan perbankan. Margin dan spread bunga bersih yang tinggi menyiratkan suku bunga pinjaman yang tinggi dan suku bunga simpanan yang relatif rendah. Net interest margin (NIM) merupakan pendapatan bunga bersih dikurangi beban bunga bersih semua dibagi dengan total asset. Penelitian ini bertujuan untuk mengetahui determinan net interest margin. Penelitian ini menggunakan metode systematic literature review. Variabel return on assets (ROA) tidak konsisten keterkaitannya dengan NIM, dimana terdapat penelitian-penelitian yang menyatakan NIM berpengaruh positif maupun negatif terhadap ROA, dan terdapat penelitian yang menyatakan tidak ada pengaruh. Hal ini perlu penelitian lebih lanjut, dengan menambahkan variabel kontrol atau moderasi.
Pengaruh investasi asing langsung terhadap emisi CO2 dan produk domestik bruto di Malta Ali Jufri; Bahri
Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) Vol.3, No.2 (2022): Desember 2022
Publisher : Universitas Widya Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37631/ebisma.v3i2.524

Abstract

Foreign direct investment (FDI) is a flow traditionally associated with the transfer of knowledge, technology, and management practices, and systems from the multinational company's home country to the host country. The relationship between FDI, CO2 emissions and economic growth has been explored from many aspects, as described in previous studies. The purpose of this study was to determine the effect of foreign direct investment on CO2 emissions and gross domestic product in Malta. This research using quantitative methods and uses regression analysis. The sampling method used is purposive sampling, with available data criteria. This research data is taken from the World Bank website for the period 1970-2018. The variables in this study are foreign direct investment (FDI) as independent variables, and CO2 emissions (CO2) and gross domestic product (GDP) as dependent variables. The results of data analysis show that foreign direct investment has a significant positive effect on CO2 emissions and gross domestic product in Malta. Suggestions for further research are to examine other variables related to foreign direct investment, such as exports and political aspects.
Keuangan digital: suatu studi literatur Bhenu Artha; Utami Tunjung Sari; Niken Permata Sari; Ardhi Khairi; Bahri; Tien Suhartini
Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) Vol.4, No.1 (2023): Juni 2023
Publisher : Universitas Widya Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37631/ebisma.v4i1.626

Abstract

The financial industry has experienced a continuous evolution in service delivery due to digitization, where this evolution is characterized by expanded connectivity and improved information processing speed both at the customer interface and in back-office processes. The role of contracts in the economy has recently received great attention, where contracts are an important element of the operation of a market economy. The relevance of digital finance and financial inclusion for poverty alleviation and economic growth is of interest to policymakers and academics alike, particularly because of a number of issues that if addressed can make digital finance work better for individuals, businesses, governments and economies. Digital finance and financial inclusion have several benefits for financial service users, digital financial providers, governments and the economy such as increasing financial access among poor individuals, reducing financial intermediation costs for banks and fintech providers, and increasing aggregate spending for governments. The purpose of this study was to determine the determinants of digital finance. This study used a systematic literature review method and used 18 articles as study material, which were obtained from the scopus.com and sciencedirect.com pages. The results of the study show the determinants of digital finance, both variables that influence, are influenced or mediate. The results of the literature study did not find digital finance as a moderating variable.