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All Journal Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis
Masrifani Masrifani
STIE NASIONAL BANJARMASIN
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PT BANK SINARMAS KCP. A. YANI BANJARMASIN Mohdari Mohdari; Rizki Amalia Afriana; Masrifani Masrifani
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 12 No 2 (2019): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol. 12 No. 2 September 2019
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract

Abstrack, The research aim to analyze the influince quality of service to customer satisfaction at PT Bank Sinarmas KCP A. Yani Banjarmasin. Service quality in this research using tangible variables, reliability, responsiveness, assurance, and empathy. The research method used is quantitative analysis, which connects service variables with customer satisfaction and types of respondents including validity and reliability tests, classic assumption tests, multiple linear regression analysis, t test and F test and the coefficient of determination. The results found in the tangible hypothesis test, reliability, responsiveness, assurance and empathy have a simultaneous effect on customer satisfaction of PT Bank Sinarmas KCP A. Yani Banjarmasin. The results of the reliability and responsiveness hypothesis test have a partial effect on customer satisfaction of PT Bank Sinarmas KCP A. Yani Banjarmasin. Hypothesis test results reliability variable dominant effect on customer satisfaction PT Bank Sinarmas KCP A. Yani Banjarmasin.
ANALISIS PEMBERIAN KREDIT MOTOR PADA PT BFI FINANCE INDONESIA Tbk BANJARMASIN Mohdari Mohdari; Masrifani Masrifani; Ahmad Tijani
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 14 No 2 (2021): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.14 No.2 September 2021
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract

Banks are not able to accommodate the credit needs of the community, so that non-bank financial institutions offer credit solutions. The problem faced by financial institutions is bad credit. This study aims to look at the analysis of lending carried out at BFI Finance Indonesia, Tbk, especially at the Banjarmasin branch in order to minimize the risk of bad loans. This research is a descriptive quantitative research conducted by distributing questionnaires to selected customers. The results of the study show that the procedure for providing credit in the company is still weak, namely in the survey and analysis section it is carried out by one Account Executive (AE), this can cause bad loans every month. There is no separation of duties in the Account Executive (AE) section, Account Executives (AE) can work simultaneously without having each responsibility.
KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN PT TOGU PANCING BANJARMASIN Rika Sylvia; Masrifani Masrifani; Rahayu Septiani
Dinamika Ekonomi: Jurnal Ekonomi dan Bisnis Vol 15 No 1 (2022): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.15 No.1 Maret 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Nasional (STIENAS) Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53651/jdeb.v15i1.366

Abstract

The purpose of this study was to determine the quality of service that has been provided by PT Togu Pancing and to determine the appropriate quality of service in increasing customer satisfaction of PT Togu Pancing. The type of research used is descriptive qualitative, where the population in this study is all customers of PT Togu Pancing from January to June 2021 as many as 300 customers, while the sample is 30 customers. The result of this research is to implemet the five variables, especially for the Tangibles variable so that the company can meet the standards of the facilities provided, for example by adding or replacing old facilities with new ones so as to increase customer satisfaction. In the variables of Reliability, Responsiveness, Assurance and Emphty so that the company can improve the quality of its service, so that it will lead to customer satisfaction.
Co-Authors Ahmad Tijani Mohdari Mohdari Mohdari Mohdari Rahayu Septiani Rika sylvia Rizki Amalia Afriana