Article Per Year (5 Year)
p-Index From 2019 - 2024
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This Author published in this journals
All Journal Asia Pacific Journal of Management and Education(APJME) Asia Pacific Journal of Management and Education
Pratima Chaudhary
ABES Engineering College Ghaziabad
Education Languange, Linguistic, Communication & Media Other

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The Impact of Global Trends on Organization and Customer Satisfaction Ming Hooi Chin; Daisy Mui Hung Kee; Rui Yang Kong; Jia Ying Lee; Jia Hui Yee; Shelly Bhardwaj; Pratima Chaudhary; Rudresh Pandey
Asia Pacific Journal of Management and Education(APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v3i2.851

Abstract

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.
The Impact of Global Trends on Organization and Customer Satisfaction Ming Hooi Chin; Daisy Mui Hung Kee; Rui Yang Kong; Jia Ying Lee; Jia Hui Yee; Shelly Bhardwaj; Pratima Chaudhary; Rudresh Pandey
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (188.711 KB) | DOI: 10.32535/apjme.v3i2.851

Abstract

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.
Co-Authors Daisy Mui Hung Kee Jia Hui Yee Jia Ying Lee Ming Hooi Chin Rudresh Pandey Rui Yang Kong Shelly Bhardwaj