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All Journal Trikonomika: Jurnal Ekonomi International Journal of Artificial Intelligence Research NUSANTARA : Jurnal Ilmu Pengetahuan Sosial International Journal of Social Science and Business EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS)
Desi Astuti
Universitas Pembangunan Panca Budi
Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Social Sciences

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Analisis E-Service Quality Terhadap Loyalitas Nasabah dengan Kepuasan Sebagai Variabel Intervening Megasari Gusandra Saragih; Desi Astuti
Ekonomi, Keuangan, Investasi dan Syariah (EKUITAS) Vol 3 No 2 (2021): November 2021
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/ekuitas.v3i1.1123

Abstract

The study was conducted to analyze the effect of e-service quality on customer loyalty mediated by satisfaction. The sample in this study were 135 customers of PT Bank Rakyat Indonesia (BRI) Medan Branch Office Gatot Subroto Street, Medan. This research is a quantitative research with primary data sources, namely by distributing questionnaires to respondents with a Likert scale of 1-5. The analytical method used is a tiered structure with Structural Equation Modeling (SEM) using the AMOS-20 (Analysis of Moment Structure) device. The results showed that e-service quality had a significant effect on customer satisfaction and loyalty at BRI Medan Branch Office. Satisfaction has a significant effect on customer loyalty at BRI Medan Branch Office. Satisfaction partially mediates the effect of e-service quality on customer loyalty at BRI Medan Branch Office
Modern Retail Marketing Mix Analysis of Customer Loyalty With Buying Decisions as an Intervening Variable Sugito; Aryani Sairun; Desi Astuti; Megasari Gusandra Saragih
International Journal of Social Science and Business Vol. 6 No. 4 (2022): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i4.48363

Abstract

Modern retail has become increasingly ubiquitous in people's daily activities as the times have progressed and globalization has occurred. This is due to changes in people's purchasing habits, with consumers preferring to shop at modern retail markets that offer one-stop shopping and competitive prices over traditional markets where transactions are typically conducted through bartering. This study is to analyze the effect of modern retail marketing mixes on loyalty mediated by buying decisions. The population of this study is all customers of Metro Supermarket, with a total sample 224 respondents. The sampling technique is nonprobability sampling with purposive sampling. The results of the study indicate that product, price, promotion and retail service effect on the buying decision of Metro Pasar Swalayan customers.  Shop design and location effect on the buying decisions of Metro Pasar Swalayan customers. Product, promotion, retail service, Shop design and location effect on the loyalty of Metro Pasar Swalayan customers. Meanwhile, the price had no effect on the loyalty of Metro Pasar Swalayan customers. Buying decision partially mediates the effect of product, price, promotion, and retail service on customer loyalty of Metro Supermarkets. But buying decision does not mediate the influence between shop design and location on customer loyalty of Metro Supermarkets.
ANALISIS PENGARUH PROFITABILITAS DAN LEVERAGE TERHADAP HARGA SAHAM MELALUI DEVIDEN PADA PERUSAHAAN MANUFAKTUR DI BEI 2014-2018 Desi Astuti; Harianto Harianto; Indah Sarasti
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 10, No 4 (2023): NUSANTARA : JURNAL ILMU PENGETAHUAN SOSIAL
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v10i4.2023.2037-2053

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh dari profitabilitas dan leverage terhadap harga saham baik secara langsung maupun secara tidak langsung melalui dividen. Objek penelitian yang diambil adalah Perusahaan Manufaktur di BEI Periode 2014-2018.Profitabilitas diukur dengan return on equity. Leverage diukur dengan debt to equity ratio. Dividen diukur dengan dividend payout ratio. Harga saham diukur dengan harga saham penutupan tahun. Populasi pada penelitian ini berjumlah 195perusahaan manufaktur dengan jumlah sampel 16 perusahaan. Studi ini dilakukan pada tahun 2020. Penelitian ini menggunakan data kuantitatif yang diolah menggunakan program SPSS dan model analisis jalur. Data sekunder yang digunakan diambil dari website idx.co.id. Hasil penelitian menunjukkan bahwa profitabilitas secara langsung berpengaruh positif dan signifikan terhadap dividen sedangkan leverage secara langsung tidak berpengaruh signifikan terhadap dividen. Namun, profitabilitassecara langsung tidak berpengaruh signifikan terhadap harga saham sedangkan leverage dan dividen secara langsung berpengaruh signifikan terhadap harga saham. Profitabilitasdan leveragesecara tidak langsung melalui dividen tidak berpengaruh signifikan terhadap harga saham padaperusahaan manufaktur di BEI periode 2014-2018. Variabel dividen menjadi variabel yang paling dominan dalam mempengaruhi harga saham pada perusahaan manufaktur di BEI periode 2014-2018
ANALISIS PENGARUH PROFITABILITAS DAN LEVERAGE TERHADAP HARGA SAHAM MELALUI DEVIDEN PADA PERUSAHAAN MANUFAKTUR DI BEI 2014-2018 Desi Astuti; Harianto Harianto; Indah Sarasti
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 10, No 5 (2023): NUSANTARA : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v10i5.2023.2256-2272

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh dari profitabilitas dan leverage terhadap harga saham baik secara langsung maupun secara tidak langsung melalui dividen. Objek penelitian yang diambil adalah Perusahaan Manufaktur di BEI Periode 2014-2018.Profitabilitas diukur dengan return on equity. Leverage diukur dengan debt to equity ratio. Dividen diukur dengan dividend payout ratio. Harga saham diukur dengan harga saham penutupan tahun. Populasi pada penelitian ini berjumlah 195perusahaan manufaktur dengan jumlah sampel 16 perusahaan. Studi ini dilakukan pada tahun 2020. Penelitian ini menggunakan data kuantitatif yang diolah menggunakan program SPSS dan model analisis jalur. Data sekunder yang digunakan diambil dari website idx.co.id. Hasil penelitian menunjukkan bahwa profitabilitas secara langsung berpengaruh positif dan signifikan terhadap dividen sedangkan leverage secara langsung tidak berpengaruh signifikan terhadap dividen. Namun, profitabilitassecara langsung tidak berpengaruh signifikan terhadap harga saham sedangkan leverage dan dividen secara langsung berpengaruh signifikan terhadap harga saham. Profitabilitasdan leveragesecara tidak langsung melalui dividen tidak berpengaruh signifikan terhadap harga saham padaperusahaan manufaktur di BEI periode 2014-2018. Variabel dividen menjadi variabel yang paling dominan dalam mempengaruhi harga saham pada perusahaan manufaktur di BEI periode 2014-2018
Instagram Application and Its Role in Creating Purchasing Decision Determinants megasari gusandra saragih; Desi Astuti; Ichsan Ichsan; Vensy Vydia; Aprih Santoso
International Journal of Artificial Intelligence Research Vol 7, No 1.1 (2023)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v7i2.1020

Abstract

Presently, the rapid advancement of technology is ongoing, and digital platforms have become an omnipresent resource for professionals in business, forming an integral part of a holistic marketing strategy. Social media is now used to introduce a product or service from a company, organization, or government. Along with the development of technology and information, nowadays many online shops have sprung up in various groups, from teenagers to adults. One of local company that uses Instagram social media to spread information about their company's products is Erigo. This study aims to analyze and examine the factors influencing of brand image, information quality and celebrity endorser on purchasing decisions of Erigo Brand product in Instagram. The study utilized quantitative methods along with regression analysis techniques for its research methodology.. The sampling method used purposive sampling and the number of samples used in this study amounted to 80 respondents source was distribution online questionnaires via WhatsApp to customers who had purchased Erigo brand products through Instagram. The data were analyzed with SPSS’ 26 and was carried out by several tests such as test : validity, realibility, classic assumption, linear regression analysis and coefficient of determination. The results that the brand image, information quality and celebrity endorser have a significant and positive effect partially or simultaneously on purchasing decisions of Erigo brand product. Meanwhile, brand trust can provide the most dominant influence on purchasing decisions of Erigo brand products.
WEBSITE QUALITY, SOCIAL MEDIA AND SATISFACTION ON CHOOSING DECISIONS PRIVATE UNIVERSITIES Mesra B; Kiki Ferine; Desi Astuti; Ilham Sentosa
TRIKONOMIKA Vol 22 No 2 (2023): December Edition
Publisher : Faculty of Economics and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/trikonomika.v22i2.10349

Abstract

This study aims to analyze the role of satisfaction in mediating the influence of website quality and social media on the decision to choose private universities in the city of Medan. The population in this study is all students enrolled in the Universitas Potensi Utama in 2022 while the sample of this study is 104 samples taken from 10% of the population. Data collection techniques using questionnaires and literature studies. Data processing with PLS smart program assistance tools. The results of this study show that the quality of websites and social media has a positive and significant effect on student satisfaction and students' decisions to choose the Universitas Potensi Utama. Other results indirectly show that the quality of websites and social media has a positive and significant effect on student decisions in choosing private universities through student satisfaction.
Co-Authors Aprih Santoso Aryani Sairun Harianto Harianto Ichsan Ilham Sentosa Indah Sarasti Kiki Ferine Megasari Gusandra Saragih Mesra B Sugito Vensy Vydia