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Herlin Herawati
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Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan Terhadap Keputusan Penggunaan Jasa Pada Rumah Sakit Umum Daerah (RSUD) Waluyo Jati Kraksaan Kabupaten Probolinggo Herlin Herawati
Ecobuss Vol 4 No 1 (2016): Ecobuss Maret 2016
Publisher : Fakultas Ekonomi Universitas Panca Marga

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Abstract

This study was conducted at Hospital Waluyo Jati Kraksaan with the aim to determine the effect of service quality and customer satisfaction to the decision on the use of hospital services Waluyo Jati Kraksaan simultaneously and partially, and to determine the variables between service quality and customer satisfaction are the most dominant influence on decision the use of services from hospitals Waluyo Jati Kraksaan. This type of research is explanatory research, the variables which were used independent variables such as quality of service and customer satisfaction, and the dependent variable that decision the use of hospital services. Samples used as many as 69 people, and the method of data analysis using quantitative analysis method using statistical formulas in the form of multiple regression analysis, multiple correlation, coefficient of determination and hypothesis testing and processing using SPSS v.16.. Keywords : quality of service, customer satisfaction, the use of hospital services.
Pengaruh Pendidikan dan Pelatihan Terhadap Kinerja Pegawai di PUSKESMAS Besuk Kecamatan Besuk Kabupaten Probolinggo Junaidi -; Herlin Herawati; Syamsul Hidayatullah
Ecobuss Vol 4 No 2 (2016): Ecobuss September 2016
Publisher : Fakultas Ekonomi Universitas Panca Marga

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Abstract

This research was conducted at Puskesmas Besuk with the aim to know the effect simultaneously and partially between education and training on performance of health officer of Puskesmas Besuk Probolinggo regency, and to know which variables have dominant effect. Independent variables in the form of education and training, and the dependent variable is the performance of employees. The sample used is 32 people, and the method of data analysis using quantitative analysis method by using statistical formula in the form of multiple regression analysis, multiple correlation, coefficient of determination and hypothesis testing. The results showed that education and training have an effect on the employee performance shown by the result of multiple regression analysis Y = 4,329 + 0,516 X1 + 0,294 X2. From the results of hypothesis testing "There is a significant influence simultaneously between education and training on the performance of employees of Puskesmas Besuk Probolinggo regency". From the results of partial hypothesis testing (individual) "There is a partial significant influence between education and training on the performance of Puskesmas employees". From the result of multiple regression analysis, it is known that regression coefficient b1 (0,516) is bigger than regression coefficient b2 (0,294), so it proved that "Educational variable that has dominant influence to performance of health officer of Puskesmas Besuk Probolinggo regency". Keyword : education, training, performance.
Pengaruh Kompensasi dan Kedisiplinan Terhadap Kinerja Karyawan Pada PUSKESMAS Gending Kabupaten Probolinggo Herlin Herawati; Trivosa Aprilia Novadiani Haidiputri
Ecobuss Vol 5 No 1 (2017): Ecobuss Maret 2017
Publisher : Fakultas Ekonomi Universitas Panca Marga

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Abstract

The study was conducted at Puskesmas Gending Probolinggo district with the aim to know the influence between compensation and discipline on employee performance simultaneously or partially. The type of research used is descriptive quantitative, with independent variable consists of compensation and discipline, while the dependent variable of research is employee performance. The result showed that there was an influence between compensation and discipline simultaneously on employee performance at Puskesmas Gending Probolinggo district, so hypothesis 1 research can be accepted. There is no partial influence between compensation on employee performance of Puskesmas Gending Kabupaten Probolinggo district, so hypothesis 2 between compensation on employee performance cannot be accepted. There is a partial influence between the discipline on the performance of the employees of Puskesmas Gending Probolinggo district, so the hypothesis 2 between the discipline of the employee’s performance can be accepted. Autocorrelation test result show Adjusted R Square value of 0.261. This coefficient gives an explanation that 26.10% change that happened at employee performance influenced by a variable of compensation and discipline, while the rest equal to 73.90% influenced by other variables not examined in current research. Keyword: employees, discipline, performance, and compensation.
Co-Authors Junaidi - Syamsul Hidayatullah Trivosa Aprilia Novadiani Haidiputri