Garuda - Garba Rujukan Digital

Penerapan Metode PIECES Framework Pada Tingkat Kepuasan Sistem Informasi Layanan Aplikasi Myindihome Ngakan Made Bayu Aditya; Joy Nashar Utama Jaya
Jurnal Sistem Komputer dan Informatika (JSON) Vol 3, No 3 (2022): Maret 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/json.v3i3.3964

The development of information systems and information technology, of course, can also change people's behavior in carrying out their activities, which were originally done manually, now they can be done digitally so that they are more effective and efficient. Customer satisfaction is a person's level of feeling after being able to compare the perceived performance or results compared to their expectations. Indihome is one of the products of PT. Telkom as a provider of Indihome service products which has services in the form of mobile application-based services, namely Myindihome. The PIECES framework is a framework that has six categories in classification and problem solving, namely Performance, Information and Data, Economics, Control and Security, Efficiency, and Service. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable being studied because it can provide real results on the effectiveness of the system used by the company. Customer satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of customer satisfaction with services. In this study, measurements were carried out using the PIECES Framework, resulting in an average score of 4.26 with a Likert scale. So service users are categorized as satisfied with mobile-based information system services.

Evaluasi Kinerja Sistem Informasi Aplikasi Shopee Menggunakan Metode PIECES Framework Putri Melinda; Joy Nashar Utama Jaya; Adi Hermawansyah
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4049

Currently, the competition for E-commerce platforms is getting tougher since the outbreak of the covid-19 pandemic, so many E-commerce companies are faced with various opportunities and threats both from within and from abroad. The use of the Shopee Application as an object of research is because Shopee is most accessed by young people where in 2021, according to the author, the Shoppe Application will experience a problem if it is used simultaneously when holding a big sale campaign. This study aims to measure the relationship between System Performance Evaluation using the PIECES framework method which includes 6 dimensions of performance, information, economics, control and security, efficiency, and service variables on Shopee's E-commerce Applications, which aims to determine the level of Application System Performance in terms of weaknesses, strengths and analyze what components need to be improved. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable under study because it can provide real results on the effectiveness of the system used by the company. User satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of user satisfaction with services. The results of research using the PIECES Framework resulted in an average score of 4.26 with a Likert scale. So service users are categorized as PUAS for the Shoppe application information system service

Analisis Kepuasan Aplikasi Anjungan Pasien AWS Berbasis Website Menggunakan Metode WEBQUAL 4.0 Usman Usman; Joy Nashar Utama Jaya; Aditya Pratama
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4063

The use of the Website-based AWS Patient Pavilion application that has been implemented by Abdul Wahab Syahrani Hospital in providing services is one example or form of information technology advancement. To find out the quality of a Website-based application that has been implemented by the hospital, it is necessary to take measurements. By measuring the quality of the AWS Patient Pavilion Website, it is possible to know the level of satisfaction based on the perception of the end user.In this research, the researcher uses the WebQual method which has been modified by adding user satisfaction variables with three main dimensions of WebQual 4.0, namely Usability, Information, Service Interaction. This research was conducted at Abdul Wahab Syahrani Hospital. Data was collected by using questionnaires. The population of this study were patients who were in a halfway house as users of the AWS Patient Pavilion Website. The results of this research are suggestions for website development

Analisis Kepuasan Pelayanan Go-Food dengan Menggunakan PIECES Framework pada Mahasiswa/i STMIK BI Arni Septiana Putri; Joy Nashar Utama Jaya; Hafes Aria Akbar
JURIKOM (Jurnal Riset Komputer) Vol 9, No 3 (2022): Juni 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i3.4109

In this modern era, transportation is one of the most important means of transportation in daily activities, especially in urban areas. This study focuses on analyzing the level of satisfaction of GoFood users or consumers, especially those who use GoFood services at STMIK BI Balikpapan. The results of the PIECES analysis are in the form of documents that become recommendations for improvements to be made to the system and then developed to improve the existing system. This study uses a quantitative descriptive method which aims to describe, summarize, various conditions, various situations and various variables that arise in the community which are the object of research based on the perceptions of respondents who use Go-food services to STMIK BI Balikpapan students. Based on the results of the calculation of the list of statements that have been distributed to respondents who are Go-food service users with a variable with an average value of 4.06 which is included in the satisfied category. The implementation of the information system currently used by STMIK BI Balikpapan students based on the PIECES framework has been going well. So the results of the calculation of the level of satisfaction of Go-food service users are at an average value of 4.06, where in the range of scores can be categorized as satisfied with Go-food service users as a medium for sharing information

Penerapan Metode Pieces Framework Sebagai Evaluasi Tingkat Kepuasan Pengguna Aplikasi Seabank di Balikpapan Nurhalisa Sakir; Joy Nashar Utama Jaya; Nuorma Wahyuni
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4047

SeaBank is a digital banking application that helps the people of Balikpapan carry out financial activities ranging from saving to payments anytime, anywhere via mobile phones. SeaBank's first product was a savings account. This makes it easy to manage your daily financial activities and provides savings in accounts with high interest rates. The SeaBank application can be installed on smartphones such as Android and iOS. Just connect to the internet and access SeaBank and you are ready in minutes. The SeaBank application has many menus, including: The SeaBank application needs to identify problems to find out how satisfied users are with the SeaBank application. One of the evaluation methods is the PIECES method (performance, information, economy, control, efficiency, service). You can determine user satisfaction for each domain based on the PIECES method, which consists of performance, information, economy, control, efficiency, and service in measuring user satisfaction for SeaBank applications. Equal performance. A value of 4.36 receives a value of 4.28, the economy receives a value of 4.35, controlling a value of 4.34, streamlining a value of 4.31 and services of a value of 4.22. So that the average value obtained is 4.31, it can be categorized as satisfied users. The SeaBank application plays a big role in increasing user satisfaction for the SeaBank application and provides satisfaction and positive feedback to application users

Efektivitas Penerapan Sistem Informasi Debitur (SID) BRI Dalam Kebijaksanaan Pemberian Kredit Menggunakan COBIT 5 Domain DSS (Deliver, Service, Support) Rezvina Auliyah; Joy Nashar Utama Jaya; Surmiati Surmiati
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4035

The rapid development of information technology has encouraged Bank Rakyat Indonesia to facilitate services to the community, especially in the credit sector. Credit activity is an activity where the public gives a trust to the bank for funds or money invested is guaranteed to be safe and can be withdrawn at any time if funds are needed. . Banking activities are activities that prioritize the principles of trust and prudence. The principle of trust is a principle that arises due to the trust given by customers to banking business activities to manage public funds and trust to channel these funds back to the community. granting credit will pose a big risk for banks, but credit is a business owned by banks that are very reliable. The steps that can be taken by the bank in analyzing the feasibility of granting a credit is to use the principle of 5 c. 5 c consists of the characteristics of capital, capacity, collateral, and condition of economy. Not only that. Apart from these principles, banks are also considering granting credit using a computerized information system called the debtor information system (SID). In this study, the method used was descriptive quantitative. The data collection technique used is distributing questionnaires to users of the SID BRI application. The focus of this research includes service efficiency, service procedures, and employee responsiveness. In this study, measurements were carried out using the COBIT 5 framework in the DSS domain with a Likert scale resulting in an average score of 3.62. So service users are categorized as HIGH or satisfied with SID BRI services in helping provide credit decisions. The results show that the effectiveness of SID BRI has been effective

Analisis Tingkat Penggunaan Aplikasi MiChat Sebagai Sarana Media Bisnis Prostitusi Online Menggunakan Metode TAM Andika Agus Yudhistira; Joy Nashar Utama Jaya
JURIKOM (Jurnal Riset Komputer) Vol 9, No 3 (2022): Juni 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i3.4159

The development of Information and Communication Technology has had a great impact on human life, with these technological advances, it has changed the way large and small-scale business actors turn to businesses that are considered haram, namely online prostitution. Social media as one of the technological developments has provided GPS features that can make it easier for users to find other users around, one of which is the MiChat application. This application is one of the applications that is misused as a means of online prostitution business media in various regions and one of them is North Penajam Paser Regency. This study aims to identify and describe the business processes used in the MiChat application, and the misuse of MiChat as a means of online prostitution. This study uses the TAM (Technology Acceptance Model) method. The sources of data used are primary and secondary data obtained from respondents and the study of literature which is the author's reference

Evaluasi Pengalaman Pengguna Pada Aplikasi E-Wallet OVO dan GOPAY Dengan Metode User Experience Questionnaire Fara Della Nur Annisa; Joy Nashar Utama Jaya; Surmiati Surmiati
Journal of Information System Research (JOSH) Vol 3 No 3 (2022): April 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Indonesian smartphone users are growing every year, so application developers continue to innovate to create non-cash payment services to make it easier for users to make non-cash transaction payments. There are currently many digital wallet applications, but ovo and gopay apps are common. The study is to compare the 2 digital wallet applications that have a business process and similar characteristics in both the user experience of the digital wallet application and want to know which user corresponds with both of the comfort, function and convenience of the customer in using one of the e-wallet support applications. The study gives a comparison through the user experience questionnaire (ueq) who has six assessments between attractiactiveness, spicdialing, seduction, dependent, stimulation, and stimulation. The UEQ questionnaire was divide to 85 respondents, as the result from the UEQ questionnaire indicates that the respondents had a positive impression on both ovo and gopay digital wallet applications Where the application shows positive (values mean > 0.8).

Analisis Kepuasan Penggunaan Aplikasi Classroom Pada Pembelajaran di Masa Pandemic Covid-19 menggunakan Metode Pieces Nur Cahyono; Joy Nashar Utama Jaya
Journal of Information System Research (JOSH) Vol 3 No 3 (2022): April 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

During the current Covid-19 Pandemic, there are many changes that occur in the learning process, the use of online learning media is currently widely used by all students in Indonesia. Media Knowledge Management System (KMS) is a must in every online learning. Online learning media is very much an option, one of which is google classroom. Google classroom is one of the most popular and used learning media. This study aims to find out the application of the google classroom as a learning media during the covid-19 pandemic, to analyze and know the level of google classroom user satisfaction by student of SMK Muhammadiyah 1 Balikpapan Information System in the learning process. This research uses PIECES framework method consisting of Performance, Informations and data, Economics, Control and security, Efficiency and Service. The results of this study obtained the average value of each domain, namely the Performance domain got a value of 4.037 (Satisfied), Informations and data got a value of 3.995 (Satisfied), Economics got a value of 3.958 (Satisfied), Control and security got a value of 3.866 (Satisfied) , Efficiency got a value of 3.855 (Satisfied) and Service got a value of 3.868 (Satisfied). Meanwhile, the total average level of satisfaction from all domains is 3.929 (Satisfied).

Evaluasi Kesuksesan E-Plantation Menggunakan Model DeLone dan McLean di PT Alam Permai Makmur Raya Sherly Silviani; Joy Nashar Utama Jaya
Journal of Information System Research (JOSH) Vol 3 No 3 (2022): April 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

PT. Alam Permai Makmur Raya is one of the palm oil companies that has implemented E-Plantation in its business processes but it has never been evaluated before, so researchers are interested in evaluating E-Plantation to determine the success of the system. This study adopted the DeLone and McLean model covering 6 variables,namely, system quality, information quality, service quality, use, user satisfaction and net benefit which are processed using SmartPLS. This study aims to test 8 research hypotheses and find out what factors most influence their success. The results showed that there were 5 accepted hypotheses and 3 rejected hypotheses. E-Plantation cannot be said to be completely successful because there is no influence of system quality on user use and satisfaction and no influence of user satisfaction on net benefits. There are two variables that have a major influence on the success of E-Plantation, namely, the service quality variable with a T-Statistic of 3.779 and the usage variable of 4.441 so that it can be interpreted that the service quality of E-Plantation is good so that users are active to use this system.

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