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Adi Hermawansyah
STMIK Borneo Internasional, Balikpapan
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

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Evaluasi Kinerja Sistem Informasi Aplikasi Shopee Menggunakan Metode PIECES Framework Putri Melinda; Joy Nashar Utama Jaya; Adi Hermawansyah
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4049

Abstract

Currently, the competition for E-commerce platforms is getting tougher since the outbreak of the covid-19 pandemic, so many E-commerce companies are faced with various opportunities and threats both from within and from abroad. The use of the Shopee Application as an object of research is because Shopee is most accessed by young people where in 2021, according to the author, the Shoppe Application will experience a problem if it is used simultaneously when holding a big sale campaign. This study aims to measure the relationship between System Performance Evaluation using the PIECES framework method which includes 6 dimensions of performance, information, economics, control and security, efficiency, and service variables on Shopee's E-commerce Applications, which aims to determine the level of Application System Performance in terms of weaknesses, strengths and analyze what components need to be improved. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable under study because it can provide real results on the effectiveness of the system used by the company. User satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of user satisfaction with services. The results of research using the PIECES Framework resulted in an average score of 4.26 with a Likert scale. So service users are categorized as PUAS for the Shoppe application information system service
Analisis Kepuasan Pengguna Terhadap Penerapan Aplikasi Layanan GOFOOD Menggunakan Metode PIECES Framework Dina Evitria; Joy Nashar Utamajaya; Adi Hermawansyah
JURIKOM (Jurnal Riset Komputer) Vol 9, No 3 (2022): Juni 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i3.4100

Abstract

The progress of the times, many business entrepreneurs are starting to open up opportunities in the service sector. The company also takes advantage of advances in information technology to provide convenience for customers. There are startups in the service sector, for example Gojek. The startup also provides a feature for food delivery services, namely Gofood, which is available on Gojek. This study aims to determine the factors that influence customer satisfaction with the Go-jek application for Go-food services. The model used to explain user satisfaction with the implementation of Go-food services is the PIECES method (performance, information, economy, control, efficiency, service). This study uses descriptive quantitative data, Likert scale, performance, information, economy, control and service, efficiency, and service. As a system analysis tool, PIECES pays special attention to detailed and comprehensive systems, identifies system strengths and weaknesses, and uses them as a reference for further enterprise development. The average result of the satisfaction of gofood service users has reached a value of 4.4. This means that users are SATISFIED with gofood services.
Analisis Pengaruh Kualitas Website Kejaksaan Negeri Penajam Paser Utara Menggunakan Metode Webqual Nurul Saqa Aqmarina; Dila Seltika Canta; Nuorma Wahyuni; Erlin Setyaningsih; Adi Hermawansyah; Sudarman Sudarman
JURIKOM (Jurnal Riset Komputer) Vol 9, No 6 (2022): Desember 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i6.5379

Abstract

The information technology that used by the Penajam Paser Utara Regency of  Prosecuting  Attorney Office is a website to support information and public services is more easily, on the website there are several news` menus, profiles, vision and mission, and several of public services. The main function of the Penajam Paser Utara regency of Prosecuting Attorney  website  as an online public service facility.  So far the  Penajam Paser Utara Regency prosecuting Attorney has paid little attention to their website and there has  no progress because the  Penajam Paser Utara Regency of Prosecuting Attorney has no permanent staff in the Information Technology section .The purpose of this research is to know  how the quality of the Penajam Paser Utara Regency Prosecuting Attorney Office website affects To The user satisfaction based on the WebQual 4.0 method. The results of the Research  for usability quality (X1), it can be seen that the significance value of the usability quality (X1) is 0.035 < 0.05 or T count 2.143) > T table (1.995) so H1 is accepted, then there is an influence between the usability quality (X1) with the user satisfaction (Y). Meanwhile, for Information Quality (X2), it can be seen that the significant value of the information quality (X2) is 0.064 > 0.05 or T count (-1.878) < T table (1.995) so H2 is rejected, so there is no influence between the   information quality (X2) with the satisfaction user (Y). As for the Quality of Interaction (X3), it can be seen that the significance value of the quality of the interaction (X3) is 0.002 <0.05 or T count (3.184) > T table (1.995) so H3 is accepted, then there is an influence between the quality of the interaction (X3) with The user satisfaction (Y). From The results obtained are expected to be the recommendation for the Penajam Paser Utara regency  Prosecuting attorney Office to develop a much higher quality of the website, So as to increase the utilization of public services through the  Penajam Paser Utara regency Prosecuting Attorney Office website, besides that it is also suggested for the future that the Penajam Paser Utara regency  prosecuting Attorney Office is given the attention to the overall of quality of the Penajam Paser Utara Regency Prosecuting Attorney Office website in order to maintain or to increase of the user satisfaction in using their website
Co-Authors Dina Evitria Erlin Setyaningsih Joy Nashar Utama Jaya Joy Nashar Utamajaya Nuorma Wahyuni Nurul Saqa Aqmarina Putri Melinda Seltika Canta, Dila Sudarman