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All Journal Majalah Ilmiah Bijak Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Honny Fiva Akira
Institut Transportasi dan Logistik Trisakti, Jakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Kepemimpinan di Atas Kapal Rini Setiawati; Aswanti Setyawati; Honny Fiva Akira
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 5, No 3 (2018): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v5i3.266

Abstract

The leadership of a ship captain is often a philosophy or role model that is ideally used for professional leaders and family leaders. As we often hear, a leader is commonly related to a boat captain who leads a fleet across a vast sea to the dock, with the power to control the steering wheel. The purpose of this study is to explore the character of the captain's leadership on a ship that can be taken as a leadership philosophy in general. The research method used was a phenomenological approach since the problems studied involve problems that developed in the life of the captain. The phenomenology approach is one of the qualitative method approaches. Broadly speaking, leadership on board represents the ability to gain respect and authority from the crew. On the ship, leadership is a requirement for the growth of the organization of crew activities. In the shipping industry, there is a constant need to identify and nurture future leaders who have the potential to excel in critical leadership roles on board.
The Impact of Service Quality and Brand Image Through Passenger Satisfaction During New Normal Pandemic Covid -19 Yulianti Keke; Honny Fiva Akira; Abel Abel; Teddy Hardiand; Yuliantini Yuliantini; Abdul Ghafar; Ika Utami Yulihapsari
Majalah Ilmiah Bijak Vol 20, No 1: March 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v20i1.2703

Abstract

Service quality in a service company is very important and becomes a reference for good or bad companies in serving their customers so that they are able and create customer satisfaction for the company. And a good brand image will produce and the formation of a good reputation for the company within the eyes of consumers will bring client fulfillment. This ponders points to analyze the benefit quality and brand picture on client fulfillment. The data population used in this study were all passengers on the PT. PELNI ship. Where the technique of sampling using the Slovin method which consists of 98 respondents. The data is processed quantitatively by testing the instrument utilizing legitimacy and unwavering quality tests, whereas the information investigation strategy employments numerous direct relapse analysis, coefficient of assurance, t test and f test. The research data processing was carried out using SPSS version 25. The comes about of this think about showed that Benefit Quality and Brand Picture had a positive and significant impact on Passenger Satisfaction with a level of determination of 89.3%, of which 10.7% was influenced by other factors..
Co-Authors Abdul Ghafar Abel Abel Aswanti Setyawati Ika Utami Yulihapsari Rini Setiawati Teddy Hardiand Yulianti Keke Yuliantini Yuliantini