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All Journal Majalah Ilmiah Bijak JURNAL ABDIMAS TRANSPORTASI & LOGISTIK
Abdul Ghafar
Institut Transportasi dan Logistik Trisakti, Jakarta
Humanities Economics, Econometrics & Finance Social Sciences Transportation Other

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The Impact of Service Quality and Brand Image Through Passenger Satisfaction During New Normal Pandemic Covid -19 Yulianti Keke; Honny Fiva Akira; Abel Abel; Teddy Hardiand; Yuliantini Yuliantini; Abdul Ghafar; Ika Utami Yulihapsari
Majalah Ilmiah Bijak Vol 20, No 1: March 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v20i1.2703

Abstract

Service quality in a service company is very important and becomes a reference for good or bad companies in serving their customers so that they are able and create customer satisfaction for the company. And a good brand image will produce and the formation of a good reputation for the company within the eyes of consumers will bring client fulfillment. This ponders points to analyze the benefit quality and brand picture on client fulfillment. The data population used in this study were all passengers on the PT. PELNI ship. Where the technique of sampling using the Slovin method which consists of 98 respondents. The data is processed quantitatively by testing the instrument utilizing legitimacy and unwavering quality tests, whereas the information investigation strategy employments numerous direct relapse analysis, coefficient of assurance, t test and f test. The research data processing was carried out using SPSS version 25. The comes about of this think about showed that Benefit Quality and Brand Picture had a positive and significant impact on Passenger Satisfaction with a level of determination of 89.3%, of which 10.7% was influenced by other factors..
Pelatihan Basic Reservation & Ticketing System di SMKN 1 Tambun Selatan, Bekasi, Jawa Barat Aisyah Rahmawati; Vica N Harahap; Abdul Ghafar; Sandriana Marina; Lira Agusinta
Jurnal Abdimas Transportasi & Logistik Vol 1, No 1 (2021): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v1i1.672

Abstract

SMKN 1 Tambun Selatan is a vocational high school based on management industry and has 4 (four) majors, namely: Tourism; Hospitality; Office administration; and Catering. In the curriculum, in the Department of Tourism there are Reservation and Ticketing subjects which are part of the pre-flight service in flight services. Bookkeeping service activities (reservation) and issuance of passenger tickets (ticketing), must be carried out carefully and precisely. Vocational students' skills in understanding reservation and ticketing materials need to be supported by practicing using a simulation application from the Global Distribution System (GDS) as an airline distribution channel. Practical activities require internet technology-based facilities which are usually located in a room called a laboratory. These skills will increase the competence of students at SMKN 1 Tambun Selatan which is required by the Industrial World. However, currently the school does not have a laboratory as a facility that supports the creation of student competencies. This is a problem for schools to be able to complete the competence of their students. The practical training method for the reservation and ticketing system simulation provided by the Trisakti Transportation and Logistics Institute (ITL) Lecturers is a solution in introducing the flight service system for students of SMKN 1 Tambun Selatan who currently do not have reservation or ticketing system facilities in the school laboratory. The results of the training evaluation showed that students were able to increase their knowledge after attending the training and were satisfied with this training activity.
Co-Authors Abel Abel Agusinta, Lira Aisyah Rahmawati Honny Fiva Akira Ika Utami Yulihapsari Sandriana Marina Teddy Hardiand Vica N Harahap Yulianti Keke Yuliantini Yuliantini