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All Journal Publica: Jurnal Pemikiran Administrasi Negara Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah JUDICIOUS: Journal of Management Padma: Jurnal Pengabdian Kepada Masyarakat Jurnal Infokes (Informasi Kesehatan) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Wilma Zuarko Adji
Politeknik Piksi Ganesha
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Al-Kharaj: Jurnal Ekonomi, Keuangan

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Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Publik di Kecamatan Astanaanyar Anisa Tri Lestari; Wilma Zuarko Adji
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 4 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i4.938

Abstract

Success in the organization is inseparable from the performance of its employees in serving, so that it can meet the expectations of society with satisfying service quality. This study aims to determine how much influence the variable employee performance has on the variable quality of public services in Astanaanyar District. This research method uses a type of quantitative research, using a questionnaire data collection method. The population in this study were Astanaanyar District employees and the community who received services with a total of 60 people. Data processing in this study was assisted by SPSS software version 23.00. the results of data analysis were obtained from the results of the Validity Test, Reliability Test, Normality Test, Heteroscedasticity Test, F Test, T Test and the Coefficient of Determination. Based on the results of the F test and T test, the results of data analysis show that employee performance variables affect service quality variables, and employee performance variables on service quality variables have a positive influence value. As well as the results of the Coefficient of Determination Test explaining that the employee performance variable has an effect on the service quality variable of 37.3%.
Pengaruh Integritas dan Disiplin Kerja terhadap Kualitas Pelayanan di Kecamatan Jatinangor Riki Gilang; Wilma Zuarko Adji
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 4 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i4.993

Abstract

The study aims to determine how influential integrity and work discipline are on the quality of service in Jatinangor sub-district. The author researched using quantitative methods. The population of this study is people in the Jatinangor area. The analysis techniques used are validity tests, reliability tests, t tests. Sample tests chosen by researchers are sampling as many as 40 respondents. The results of this study stated that there was a significant influence of integrity (X1) and work discipline (X2) on service quality (Y) in Jatinangor sub-district by 74.9%, while there were other factors that influenced 25.1%.
Co-Authors Anisa Tri Lestari Dian Candra Fatihah Drajat Sulistiyono Erny Wityasminingsih Hani Kustyanti Kusnadi Ira Septira Aripin Kusnadi NUNIEK DEWI PRAMANIK Riki Gilang Siti Insani Tias Safira Handayani Widwi Handari Adji Wulan Ramdiani Yesus Armiro Korbaffo Zaini Rahmat Zailani