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Pengaruh Kualitas Produk kartuHALO Terhadap Kepuasan Pengguna (Studi pada GraPARI Telkomsel MTC Bandung) Dita Puspitasari; Sri Surjani Tjahjawati
Jurnal Riset Bisnis dan Investasi Vol 2 No 3 (2016): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v2i3.93

Every company does business by producing a product or service with good quality. Quality is very important for the company because every company has its own standards based on specifications set. The quality is also very important for consumers because consumers who determine the needs and desires as well as closely related to satisfaction will be felt after using the product. Customer satisfaction is also very important for the company because the company trying to provide something that is needed, desired and sought after by consumers, and ultimately the consumer will be satisfied. Satisfaction is also very important for consumers because it is something to be gained by comparing the expectations of the performance of the products that have been purchased. This study aims to determine the effect on product quality kartuHALO user satisfaction in GraPARI MTC Telkomsel Bandung. The method used in this research is descriptive method, with the results stating that kartuHALO product quality and user satisfaction in GraPARI MTC Telkomsel Bandung is quite good. Of the eight dimensions of the variable product quality, performance dimension had the highest contribution is 4.14 and the dimensions of durability contribute to the bottom at 3.86. For user satisfaction, from the existing three-dimensional, dimensions of emotional factors contribute to the high at 4.02 and dimensions contribute to its lowest price of 3.66. This study used a questionnaire distributed to 270 respondents. Based on the research that has been done, regression equation Y = 7.483 + 0,283X. The study states that kartuHALO product quality and user satisfaction has a strong positive correlation of 0.582 and product quality kartuHALO affect user satisfaction of 33.9%.

Pengaruh Servicescape Terhadap Kualitas Pelayanan Erick Ferdinal; Sri Surjani Tjahjawati
Jurnal Riset Bisnis dan Investasi Vol 3 No 1 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i1.546

Each company must strive to provide the best service to its customers to win the competition, thus the quality of service becomes one important. To provide good quality services to customers, the physical environment interaction between the company and the customer called with servicescape becomes a consideration. Servicescape dimensions that are measured in this study are aesthetic facilities, lighting, ambiance, layout, equipment, and employees, while for the service quality dimensions that are used in this study are tangible, reliability, responsiveness, assurance and empathy. The purpose of this study is to reveal the influence servicescape on service quality Dana Pensiun Telkom Bandung City. 125 questionnaires distributed, but the data can be taken as many as 116. The data analysis is done is descriptive analysis, regression, and hypothesis testing. Based on the research that has been done, there is a positive influence of servicescape on quality service Dana Pensiun Telkom Bandung.

Pengaruh Keselamatan dan Kesehatan Kerja Terhadap Produktivitas Kerja Karyawan Astiandini Hidayatullah; Sri Surjani Tjahjawati
Jurnal Riset Bisnis dan Investasi Vol 3 No 2 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i2.938

This research was conducted to find out how the process of implementation of safety and health program in the production director detail part manufacturing division PT Dirgantara Indonesia, this research also can be known about work productivity at PT Dirgantara Indonesia. This research was conducted on 117 respondents who are employees of the production director detail part manufacturing division PT Dirgantara Indonesia. This study used primary data by using questionnaires and interviews also using secondary data obtained from books and journals. The classical principle test used for this research is normality test, heteroscedasticity test, and linearity test. The result is employee productivity in productivity direktorat production detail part manufacturing division PT Dirgantara Indonesia of 27.1% made by the implementation of health and safety programs as much as 72.9%. The result of hypothesis test shows that there is significant influence between the implementation of work safety program to the work productivity of the employees of the production directorate part manufacturing PT Dirgantara Indonesia.

Pengaruh Kompensasi Terhadap Kinerja Karyawan Alvi Nugraha; Sri Surjani Tjahjawati
Jurnal Riset Bisnis dan Investasi Vol 3 No 3 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i3.942

Compensation is an important thing that employees should be given to employees appropriately, whether compensated financially or non-financially compensated. Employees need compensation such as bonuses, benefits, a comfortable working environment, and work that can show the ability for employees to provide the best performance to the company. One of the objectives of this study is to determine the effect of financial compensation on employee performance in Cargill Tropical Palm (ISK Lake View Estate) of West Kalimantan. The sample in this research is all of Cargill Tropical Palm (ISK Lake View Estate) field employee as many as 110 people used as material of analysis. The concept of variable compensation consists of three dimensions including direct, indirect, and non-financial financial compensation. Performance variables consist of quality of work, quantity of work, reliability, knowledge, and cooperation. The analysis used is descriptive analysis. Test validity, reliability, classical assumptions, regression, correlation, and determination. The data obtained is processed using SPSS Statistics 20.0 program and yields the equation Y = 24.662 + 0,543, which means that with increasing compensation of 24,662 it will increase the employee performance of 0,543.

Perancangan Sistem Administrasi Kantor Desa Mekarsari, Kabupaten Bandung Mamun Sutisna; Sholihati Amalia; Sri Surjani Tjahjawati; Ira Siti Sarah; Ivon Sandya Sari Putri; Tintin Suhaeni
Jurnal Pengabdian Masyarakat Bestari Vol. 1 No. 7 (2022): October 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jpmb.v1i7.1088

Pemerintahan Desa Mekarsari, Kecamatan Pasirjambu, Kabupaten Bandung tidak mempunyai sistem pengelolaan dokumen pelayanan masyarakat yang baik sehingga berdampak pada kualitas pelayanan masyarakat. Upaya yang dilakukan untuk mengatasi hal tersebut adalah dengan memberikan pelatihan tentang pengelolaan dokumen administrasi sehingga siap dikelola oleh software Image Ware Scan Manager (IWSM). Software ini memungkinkan pengelolaan dokumen dalam jumlah yang besar secara efisien dan proses indeks dokumen secara otomatis. Kegiatan dilaksanakan sejak bulan Mei sampai dengan September 2022. Sistem administrasi yang dihasilkan dari kegiatan ini berdampak positif bagi pekerjaan para perangkat desa sehingga pelayanan pada masyarakat dapat terlaksana dengan lebih tertib dan cepat.

Pengaruh Keselamatan dan Kesehatan Kerja Terhadap Produktivitas Kerja Karyawan Astiandini Hidayatullah; Sri Surjani Tjahjawati
Jurnal Riset Bisnis dan Investasi Vol 3 No 2 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i2.938

This research was conducted to find out how the process of implementation of safety and health program in the production director detail part manufacturing division PT Dirgantara Indonesia, this research also can be known about work productivity at PT Dirgantara Indonesia. This research was conducted on 117 respondents who are employees of the production director detail part manufacturing division PT Dirgantara Indonesia. This study used primary data by using questionnaires and interviews also using secondary data obtained from books and journals. The classical principle test used for this research is normality test, heteroscedasticity test, and linearity test. The result is employee productivity in productivity direktorat production detail part manufacturing division PT Dirgantara Indonesia of 27.1% made by the implementation of health and safety programs as much as 72.9%. The result of hypothesis test shows that there is significant influence between the implementation of work safety program to the work productivity of the employees of the production directorate part manufacturing PT Dirgantara Indonesia.

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