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All Journal Jurnal Riset Bisnis dan Investasi Jurnal Pengabdian Masyarakat Bestari (JPMB)
Mamun Sutisna
Jurusan Administrasi Niaga, Politeknik Negeri Bandung
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Pelatihan Kerja Terhadap Kinerja Karyawan (Studi Kasus Pdam Tirta Bumi Wibawa Kota Sukabumi) Apip Supriatna; Mamun Sutisna
Jurnal Riset Bisnis dan Investasi Vol 2 No 3 (2016): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v2i3.92

Abstract

The fact that human resources (employee) often dominant and play an active role in organization activities is the reason why this study needs to be done. Along with the development of science and knowledge more advanced then the companies are expected to be able to make its employees more skilled and trained in doing its job. One effort that can be done to improve the performance of the company’s employees of such companies is to conduct employee training. This research uses the sampling method sampling with nonprobability saturated, while the techniques of data collection are done by doing a spread of questionnaires to the 110 respondents, The data analysis method in this research tests for assumptions of classical, descriptive analysis, correlation analysis, hypothesis test, and regression analysis. The result obtained in this study that the training provided at PDAM Tirta Bumi Wibawa Sukabumi to employees classified as good or high, performance in PDAM Tirta Bumi Wibawa Sukabumi is also good. Based on the research tha has been done, the regression equation is Y +43.163 + 0.392X. results of the study stated that in PDAM Tirta Bumi Wibawa Kota Sukabumi job training and the performance of the employees have a positive relationship of 0.396 and training work affect the performance of the employees of 15.7% and 84,3% explained by other factors by the salary, work environment, organizational culture, leadership and motivation.
Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali Arifyan Dwi Prayogo; Mamun Sutisna
Jurnal Riset Bisnis dan Investasi Vol 3 No 2 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i2.932

Abstract

This study assesses the effect quality of the website Tokopedia using WebQual 4.0 on repeat usage of website services (study on tokopedia website users). The purpose of this study was to analyze the influence of tokopedia website quality on repeat usage which context is e-commerce. Tokopedia growth until the end of 2016 made them as a refresher in C-to-C Commerce which has the modern services that gather buyers and sellers without face to face interaction so website platform of tokopedia has important role in tokopedia business activity. The research method using descriptive analysis with quantitative approach. Method for data analysis are using descriptive analysis, classical assumption test, correlation analysis, simple regression analysis, and hypothesis test. Sample on this research are 200 respondents which is users of tokopedia. Based on the results of data, website quality is in good category and repeat usage is in fair category. The conclusion of this research is there is influence of website quality on repeat usage is equal to 40,6%.
Pengaruh Kepemimpinan Otentik Terhadap Perilaku Kewargaan Organisasional Rizkita Cahya Henviana; Mamun Sutisna
Jurnal Riset Bisnis dan Investasi Vol 3 No 3 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i3.949

Abstract

This study aims to determine the role of Authentic Leadership (AL) and Organizational Citizenship Behavior (OCB) also to analyze the relationship of these variables in Hypermart Bandung. This study consists of 4 dimension of AL (self awareness, relational transparency, internalized moral perspective, and balance processing) and 5 dimensions of OCB (altruism, civic virtue, conscientiousness, courtesy and sportsmanship). Research using linear regression and descriptive statistics. Data collection used questionnaire given to 150 employees of Hypermart Bandung. The results of this study indicate that the role of AL of the leader in Hypermart resulted in good category. Similarly, OCB on employees resulted in good category. It is also known that AL has a positive and significant effect on OCB. The level of AL influence on OCB is 23.7%, while 76.3% is influenced by other factors not explained in this research.
Loyalitas Pelanggan Pada Business-To-Business: Pengaruh Kualitas Pelayanan Lulu Marjani; Mamun Sutisna
Jurnal Riset Bisnis dan Investasi Vol 5 No 1 (2019): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v5i1.1612

Abstract

Customer loyalty is the key to the success of every company, especially in business to business (B2B) markets where the company has a long-term orientation business. Due to the importance of maintaining the quality of service to create customer loyalty, this research was conducted to determine the effect of service quality on customer loyalty on business to business. This research uses 117 business to business customers as respondents. The results of this study illustrate that service quality has an effect of 54,6% on customer loyalty.
Perancangan Sistem Administrasi Kantor Desa Mekarsari, Kabupaten Bandung Mamun Sutisna; Sholihati Amalia; Sri Surjani Tjahjawati; Ira Siti Sarah; Ivon Sandya Sari Putri; Tintin Suhaeni
Jurnal Pengabdian Masyarakat Bestari Vol. 1 No. 7 (2022): October 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jpmb.v1i7.1088

Abstract

Pemerintahan Desa Mekarsari, Kecamatan Pasirjambu, Kabupaten Bandung tidak mempunyai sistem pengelolaan dokumen pelayanan masyarakat yang baik sehingga berdampak pada kualitas pelayanan masyarakat. Upaya yang dilakukan untuk mengatasi hal tersebut adalah dengan memberikan pelatihan tentang pengelolaan dokumen administrasi sehingga siap dikelola oleh software Image Ware Scan Manager (IWSM). Software ini memungkinkan pengelolaan dokumen dalam jumlah yang besar secara efisien dan proses indeks dokumen secara otomatis. Kegiatan dilaksanakan sejak bulan Mei sampai dengan September 2022. Sistem administrasi yang dihasilkan dari kegiatan ini berdampak positif bagi pekerjaan para perangkat desa sehingga pelayanan pada masyarakat dapat terlaksana dengan lebih tertib dan cepat.
Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali Arifyan Dwi Prayogo; Mamun Sutisna
Jurnal Riset Bisnis dan Investasi Vol 3 No 2 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i2.932

Abstract

This study assesses the effect quality of the website Tokopedia using WebQual 4.0 on repeat usage of website services (study on tokopedia website users). The purpose of this study was to analyze the influence of tokopedia website quality on repeat usage which context is e-commerce. Tokopedia growth until the end of 2016 made them as a refresher in C-to-C Commerce which has the modern services that gather buyers and sellers without face to face interaction so website platform of tokopedia has important role in tokopedia business activity. The research method using descriptive analysis with quantitative approach. Method for data analysis are using descriptive analysis, classical assumption test, correlation analysis, simple regression analysis, and hypothesis test. Sample on this research are 200 respondents which is users of tokopedia. Based on the results of data, website quality is in good category and repeat usage is in fair category. The conclusion of this research is there is influence of website quality on repeat usage is equal to 40,6%.
Co-Authors Apip Supriatna Arifyan Dwi Prayogo Ivon Sandya Sari Putri Lulu Marjani Rizkita Cahya Henviana Sarah, Ira Siti Sholihati Amalia Sri Surjani Tjahjawati Tintin Suhaeni