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All Journal Jurnal Ergonomi dan K3 Kurawal - Jurnal Teknologi, Informasi dan Industri Referensi : Jurnal Ilmu Manajemen dan Akuntansi Jurnal Pengabdian Masyarakat Charitas
Novenda Kartika Putrianto
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Public Health Social Sciences Other

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SURVEI KUALITAS PELAYANAN PEMILU SERENTAK 2019 SEBAGAI BAHAN EVALUASI BERBASIS RISET BAGI KPPU (TPS 42 dan 43 Kelurahan Bandulan Kota Malang) Catharina Aprilia Hellyani; Seno Aji Wahyono; Novenda Kartika Putrianto
Referensi : Jurnal Ilmu Manajemen dan Akuntansi Vol 9, No 2 (2021)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/ref.v9i2.2983

Abstract

This study aims to measure 5 levels of service quality to find out how good the service was in the 2019 Simultaneous Election. Service quality was measured by the TERRA dimensions, namely tangibility, empathy, responsiveness, reliability, and assurance with a Likert measurement scale. The object of this research was 280 residents who were active voters at TPS 42 and 43, with a sample of 60 people. The data that has been obtained was processed into descriptive statistical data which were used as a database to determine the dimensions of TERRA which are still not optimal in the next general election. Descriptive data processing showed that most of the respondents strongly agree with the statement of service quality related to the TERRA dimension. The measurement result showedthat the service quality of TPS 42 and 43 is in the high range scale. This shows that the quality of service at TPS 42 and 43 was very good and complies with KPPS guidelines so that it should be used as a role model for other TPS.
PERANCANGAN SUHU TERMAL RUANG KULIAH DENGAN MEMPERHATIKAN BEBAN AKTIVITAS, SENSASI TERMAL DAN TERMAL ACCEPTABILITY: STUDI KASUS PADA UNIVERSITAS ATMA JAYA YOGYAKARTA Parama Kartika Dewa; Novenda Kartika Putrianto
Jurnal Ergonomi dan K3 Vol 4, No 2 (2019): September 2019
Publisher : Perhimpunan Ergonomi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (250.726 KB) | DOI: 10.5614/j.ergo.2019.4.2.1

Abstract

Riset perancangan suhu termal selama ini berfokus kepada desain dan evaluasi ruang pada gedung yang diperuntukkan untuk kegiatan perkantoran, tempat tinggal dan kegiatan manufaktur. Faktor yang dominan diperhatikan adalah jumlah pengguna dalam ruang, temperatur dalam ruang, dan kelembaban udara dalam ruang. Perancangan suhu termal untuk ruang kelas tidak banyak ditemukan dalam literatur, terutama dengan memperhatikan beban aktivitas, sensasi termal dan termal acceptability. Penelitian ini bertujuan untuk merancang suhu termal yang ideal pada ruang kelas di Universitas Atma Jaya Yogyakarta dengan memperhatikan beban aktivitas, sensasi termal dan termal acceptability. Proses untuk mengidentifikasi suhu kenyamanan termal pada saat mahasiswa melakukan aktivitas kuliah menjadi penting untuk dilaksanakan. Hasil ini diharapkan menjadi masukan bagi tahapan penelitian berikutnya terkait dengan pengukuran energi yang diperlukan untuk menjadikan kondisi termal tersebut terwujud di ruang kuliah UAJY. Lokasi penelitian dilakukan di ruang kuliah Fakultas Teknologi Industri UAJY. Subjek penelitian adalah 120 mahasiswa. Periode waktu pengambilan data dilakukan sebanyak 2 periode setiap pengambilan data. Proses pengukuran data dan hasil dilakukan secara langsung di ruang kuliah. Suhu ruang diatur pada alternative suhu 19°C, 23°C, 27°C dan 30°C. Hasil penelitian berdasarkan analisis sensasi termal dan analisis thermal acceptability merekomendasikan suhu ruang kuliah dikondisikan 23°C yang akan menjamin kenyamanan mahasiswa saat mengikuti kuliah dalam kondisi baik. Kata kunci: kenyamanan, suhu, termal, aktivitas kuliah
Literasi Pengelolaan Keuangan IKM Anggota Forum Komunikasi Pelaku Usaha di Kabupaten Malang Sunday Noya; Yurida Ekawati; Teguh Oktiarso; Yuswono Hadi; Purnomo ,; Novenda Kartika Putrianto
Jurnal Pengabdian Masyarakat Charitas Vol. 1 No. 2 (2021): Jurnal Pengabdian Masyarakat Charitas
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Katolik Indonesia Atma Jaya Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/charitas.v1i2.2863

Abstract

Although considered as one of the main drivers of the national economy, SMEs are very vulnerable to business competition. Limited access to resources including knowledge resources makes SMEs constrained to develop their support system. One of the obstacles faced by SMEs today is their limited grasp to the business financial management concept. They also have a difficulty in accessing a simple financial accounting application that fit to their business conditions. The community service program implemented by the Ma Chung Abdimas Grant Team aims to improve the financial literacy of SME members of Forum Komunikasi Pelaku Usaha in Kabupaten Malang, as well as their access to computer-based financial accounting application. This program is implemented in the form of training and mentoring to improve SME’s understanding and skills in financial management. The results concluded that the training program was effective. It is able to improve financial management literacy for IKM partners.
PERANCANGAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN EFISIENSI OPERASIONAL DAN KEPUASAN PELANGGAN Yuanita Maria Widyastuti; Teguh Oktiarso; Novenda kartika Putrianto
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v7i1.1066

Abstract

This study aims to design and implement an effective Customer Relationship Management (CRM) system for PT XYZ, a company operating in the financial services sector. Through the design phase of the System Development Life Cycle (SDLC), the CRM system is expected to enhance the company’s operational efficiency, particularly in managing customer data, marketing processes, and customer services. The research findings indicate that the developed CRM system successfully meets the identified business needs, such as facilitating customer information management, increasing the effectiveness of marketing activities, and providing faster and more accurate solutions in responding to customer complaints. The implications of this study suggest that a system design tailored to user needs can have a significant positive impact on company performance. Additionally, this research provides practical guidance for other companies in developing CRM systems that align with their specific requirements. However, the study also acknowledges limitations in evaluating the long-term performance of the implemented system. Therefore, future research is recommended to focus on the continuous evaluation of system performance and its impact on customer satisfaction and retention.
IMPLEMENTASI SISTEM CUSTOMER RELATIONSHIP MANAGEMENT Yuanita Maria Widyastuti; Teguh Oktiarso; Novenda kartika Putrianto
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v7i1.1068

Abstract

This study discusses the implementation of a Customer Relationship Management (CRM) system at PT XYZ, focusing on the implementation stages within the System Development Life Cycle (SDLC). The primary goal of this study is to enhance the company's operational efficiency through better customer data management, more systematic prospect reporting, and more effective campaign result monitoring. During the implementation process, various stages were carried out, including system development, testing, and deployment in the company environment. The study's results indicate that the CRM implementation successfully improved operational efficiency, particularly in handling customer complaints and providing comprehensive information access. This study also offers important implications for other companies looking to adopt a CRM system, highlighting the importance of thorough planning and user training to maximize system benefits. Further studies are recommended to evaluate the long-term impact of CRM on company performance and to explore the integration of new technologies such as AI and machine learning into the CRM system.
Co-Authors Catharina Aprilia Hellyani Dewa, Parama Kartika Purnomo , Seno Aji Wahyono Sunday Noya Teguh Oktiarso Teguh Oktiarso Yuanita Maria Widyastuti Yurida Ekawati Yuswono Hadi