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All Journal Jurnal Kebijakan Publik Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Ilmu Administrasi Publik (JIAP) Martabe : Jurnal Pengabdian Kepada Masyarakat Journal Publicuho RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL KARYA: Jurnal Pengabdian Kepada Masyarakat Journal of Economics Development Issues RESLAJ: Religion Education Social Laa Roiba Journal
Kalvin Edo Wahyudi
Universitas Pembangunan Nasional "Veteran" Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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Journal : Jurnal Ilmu Administrasi Publik (JIAP)

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Inovasi Pelayanan Pengaduan Masyarakat Call Center 112 Sebagai Wadah Pengaduan Darurat Di Kabupaten Sidoarjo Diaz Ardhani; Kalvin Edo Wahyudi
JIAP (Jurnal Ilmu Administrasi Publik) Vol 11, No 2 (2023)
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v11i2.14647

Abstract

Society will always expect the government to provide quality public services.. Providing access to complaints is one of the efforts to improve public services that can be, so public can submit their complaints regarding the services received. The Government of Sidoarjo Regency is seeking to provide maximum service by launching the Call Center 112 emergency complaint forum, which was launched on June 20, 2022. The purpose of this research is to identify and describe the Call Center 112 public complaint service innovation as an emergency complaint forum in Sidoarjo Regency. The type of research used is qualitative with a descriptive approach. The results of the study show that: 1) Relative Advantage: Call Center 112 Innovation has provided benefits for the community to submit complaints. 2) Compatibility: Call Center 112's innovation complies with regulations, community requirements, and previous complaint forums. 3) Complexity. Call Center 112 is said to be quite complicated in technical reporting and operating procedures. 4) Triability.  Call Center 112 has passed the trial stage. 5) Observability: Call Center 112 is easy for OPD to observe, but there is still a lack information on the progress of complaints.
Co-Authors Achmad Fathoni Adellia Nanda Savira Alfi Huurin Iin Anggun Tri Mawardani Anisya Naharuddin Annisa Damaiyanti Nurdiana Aura Shita Mentari Bening Bagas Aditya Dwilucky Bagus Rahmad Dwi Febriansyah Diaz Ardhani Fazah Amalia Nabilah Hena Haudli Zarli Kaisa Tri Prawiswati Lidya Britania Putong Miftahul Firdaus Muhammad Bryan Ikbar Safeyah, Muchlisiniyati Septrian Jihan Aulia Fistabella Shafira Friesilia Putri Supranoto Supranoto Susi Hardjati