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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Journal of Asean Studies on Maritime Issues
Farlane S. Rumokoy
Sam Ratulangi University Manado
Earth & Planetary Sciences Economics, Econometrics & Finance

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Journal : Journal of Asean Studies on Maritime Issues

 1 
EVALUATING THE SERVICE QUALITY OF COFFEE SHOP IN MANADO USING IMPORTANCE AND PERFORMANCE (IPA) ANALYSIS. (CASE STUDY: EXCELSO COFFEE) Rumokoy, Farlane S.
Journal of Asean Studies on Maritime Issues Vol 2, No 2 (2016)
Publisher : Journal of Asean Studies on Maritime Issues

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Abstract

Integrated of the service is determined by several sector. Addressing Asean Economic Community (ASC), increasing in service quality is the most high priority. coffee become a lifestyle there are many coffee shop that open in market, busy lifestyle also be the reason why some of society choose coffee shop to become the place that they can relax or gathering with friends. This also happen in Indonesia, where coffee shops are growing continiusly and rapidly, start from the traditional one until the modern one. The population in this research are the customer of Excelso coffee Manado Town Square. The sample of this research will be 100 customers of Excelso coffee Manado Town Square.
EVALUATING SERVICESCAPE OF THE PREMIERE CINEPLEX 21 GROUP IN MANADO TOWN SQUARE 3 USING IMPORTANCE AND PERFORMANCE ANALYSIS Rumokoy, Farlane S.; Sumampouw, George G.
Journal of Asean Studies on Maritime Issues Vol 3, No 4 (2017)
Publisher : Journal of Asean Studies on Maritime Issues

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Abstract

As a part of ASEAN, Indonesia should be ready to face the open competition in ASEAN Economic Community. As a country with big number of population Indonesia of course considered as a promising goal for foreign company that intent on expand their business. Appearanced of The Premiere movie theaters in Manado become a phenomena although this kind of movie theater already introduced by other company that provide premium movie theater. This research aims to evaluate the servicescape of The Premiere Cineplex 21 Group in Manado Town Square 3. Type of this research is descriptive with quantitative approach and IPA used as the measurement tool. The sample size of this research is 100 respondents who already experience watching movie in The Premiere Cineplex 21 Group in Manado Town Square 3. Convenience sampling was used to collecting data through online questionnaire.The result, the servicescape of The Premiere Cineplex 21 Group in Manado Town Square 3 shows, the cleanliness of the toilet attribute located in Quadrant 2. On the other hand, electric seats inside the studio attribute placed in Quadrant 3 on IPA chart about servicescape of The Premiere Cineplex 21 Group in Manado Town Square 3. The Premiere needs to improve all of them in order to keep the market share they have already created otherwise to keep satisfying their customers, and creating further repatronage intention.Keywords: Cineplex 21 group, importance and performance analysis, leisure service settingservicescape, the premiere
EMPLOYEE PERFORMANCE IMPROVEMENT TO ADDRESSING ASEAN ECONOMIC COMMUNITY. – CASE STUDY PLN MANADO Rumokoy, Farlane S.
Journal of Asean Studies on Maritime Issues Vol 2, No 3 (2016)
Publisher : Journal of Asean Studies on Maritime Issues

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Abstract

Asean Economics Community (ASC) is the challenge and opportunities to expand the company. The welfare benefits given to outsourced workers include, among other things, the payment of monthly wages in accordance with the prevailing Regional/Provincial Minimum Wage, which covers basic wages, transportation costs, overtime pay, holiday bonuses (THR), Jamsostek contributions, work uniforms, and other rights in accordance with the stipulations of the regulations pertaining to manpower, and as stipulated and regulated in the work contract between the Company and the third party which received jobs from PLN. Based on the data analysis using a multiple regression Reward System and Job Stress influence on Employee Performance at PT. PLN (Persero) Wilayah SULUTTENGGO Office Simultaneously.
Co-Authors Angela, Beybs . Arina, Kevin Thio Arindah Walangitan, Arindah Berhimpon, Gabriella . Bernhard Tewal Bokko, Stefant . Christoffel Kojo Cindy Regina Oroh, Cindy Regina Dahua, Dwieshinta Juniati Daniel P. Silaban David P. E. Saerang David P.E Saerang David P.E. Saerang Eman, Cristo . Franli Londo, Franli Frederik G. Worang, Frederik G. Gracia Natalia Gloria Paat, Gracia Natalia Gloria Irta Lumempow, Irta Johan Tumiwa Johanis, Kelly Kaharuddin, Indira Wardhani Kalangi, Nicky Sigar Karinda, Farlansa Y. Karwur, Karina Ocktovenisia Katemung, Laila Tri Susanti Keles Dikna Maria, Keles Dikna Kereh, Elsa M. Kezia, Panambunan Eunike Monicca Kojo, Christoffel . Lahida, Naya W. Lapian, Joice . Lenak, Sendy A. Lendo, Octaviany Pricillia Lestari, Janiva Ayu Linda Lambey, Linda Lumataw, Yurike V. Lumentut, Pricilia Inry Lumintang, Yecika Glady Lumowa, Pingkan W.R. Lumunon, Dwiranni F. Luntungan, Clarissa A. R. Lutam, Alin Michael Malinggato, Somaly C. Mamahit, Nikita Isabella Manengkey, Cheryl . Mangundap, Beauty C.A Marsoit, Pingkan . Massie, James D.D Minggu, Marsel Mario Monareh, Pascal A.A Moniaga, Yosafat Timotius Montung, Leidy Priscyla Moonik, Hanri Hendi Mosez, Taroreh Galileo Nantu, Jefrianus Panekenan, Regitha M. Pangemanan, Sifrid . Pangkerego, Ivan C. Pangkey, Giacita C. M. Pateh, Yolanda Yunifer Paulus Kindangen Piere John Paulus Angkouw, Piere John Paulus Prasetio, Tio Riyandi Qisthyna, Eva . Rajenra, I Dewa Made Rita Taroreh Rompas, Prince Syema Roring, Ferdy . Rotinsulu, Stephen . Runtukahu, Gloria Maya S.L.H.V Joyce Lapian Sabanari, Anatasya E. Sambouw, Pamela Felita Sanggor, Eukaristia M Sasauw, Ivan David Sendow, Greis . Sepang, Kevin . Setyowati, Rifka . Sifrid S. Pangemanan Sitorus, Freddy S.H Sondakh, Harini . Sumampouw, George G. Tambengi, Kevin F.S. Tendean, Nessy Ingkan Tirajoh, Kenny Monica Titah, Vincent . Tombeng, Brigitte . Tulangow, Margaritha J. Tumbuan, Willem J. F. A. Tumipa, Vanessa . Tumiwa, Johan . Turangan, Christian . Victor P.K Lengkong Vincencia Maggy Luntungan, Vincencia Maggy Wijaya, Ida Ayu Yesanya Willem J.F.A Tumbuan Wuisang, Virginia Michelle Wullur, Timothy .