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All Journal JBTI : Jurnal Bisnis : Teori dan Implementasi JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Siti Dyah Handayani
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Religion Arts Humanities Economics, Econometrics & Finance Health Professions Social Sciences

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Knowledge Management: Alternatif Strategi Meningkatkan Kinerja Perusahaan Siti Dyah Handayani
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 1, No 2 (2010): Oktober 2010
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jbti.v1i2.2420

Abstract

The more widespread application of knowledge management embodies the recognition of the importance of intangible assets in the form knowledge. Knowledge which is managed and developed will achieve competence and expertise, which ultimately could improve the competitiveness and performance. Several empirical studies support the opinion of experts, who had certainly found out that knowledge management could improve corporate innovation. Although it does not become the only factor, empirically, knowledge management could improve corporate performances. The implementation of knowledge management is not only suitable for commercial companies and large companies; knowledge management can also be applied to non-profit organizations (NPOs) and for small and medium enterprises (SMEs).
PERSEPSI KEPUASAN PASIEN PADA KUALITAS PELAYANAN DI RUMAH SAKIT GIGI DAN MULUT UNIVERSITAS MUHAMMADIYAH YOGYAKARTA Inna Sholihati Embrik; Siti Dyah Handayani; Mohammad Syafril Nusyirwan
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 2, No 1 (2013): January
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v2i1.957

Abstract

Dental Hospital, University of Muhammadiyah Yogyakarta is a teaching hospital whose role is a Muhammadiyah unit businesses engaged in the service sector. In dealing with the increasing level of competitions among hospitals, the hospital is always competing to attract that customers to keep loyal to choose the service given. The quality of health care is a factor that can increase patient satisfaction. The quality of service is the totality of the rorm of the characteritics of the goods or service that show the ability to satisfy customer need, both obvious and hidden. Objective of the research To investigate the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta. The study is quantitative research. The sample used as many as 100 people. The research instrument used was questionnaire. The analysis of the data is by using descriptive statistical analysis, factor analysis, and differenting test (t-test and anova). The results showed that patient satisfaction perceptions of the quality of service in terms of five dimensions expressing great satisfaction by 77% and 23% expressed satisfaction. The dimensional factor of direct evidence (tangible) is the most important factor that can increase patient satisfaction. Conclusion, the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta consisting of  tangibility, empathy, reliability, assurance, and responsiveness showed that the level of  satisfaction is in the high category (very satisfied). Keyword: Perception, Patient satisfaction, Quality of service
PENGARUH PENANGANAN KELUHAN TERHADAP KEPUASAN ATAS PENANGANAN KELUHAN DI RUMAH SAKIT UMUM DAERAH (RSUD) WATES Dewi Kusumawati; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 1, No 2 (2012): July
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v1i2.944

Abstract

As a services producer, RSUD Wates need to maintain customer satisfaction. Satisfaction can be measured through the complaint presences and the handling complaints process. Managing consumer complaints is important to improve the hospital service while creating long term profitable relationships for RSUD Wates. This is a quantitative research with cross-sectional analytic approaches. Population was all RSUD Wates costumers. Study sample was 68 RSUD Wates costumers who had complaint experiences. Analysis testing using Linear Regression. Simultaneous test shows the three dimensions of justice are significantly influences the complaint handling satisfaction. While in the individual tests found only procedural justice and distributive justice have a positive and significant impact on handling complaints satisfaction in RSUD Wates, whereas interactional justice has not been proven significant effect on complaint handling satisfaction in RSUD Wates Keywords: Procedural Justice, Interactional Justice, Distributive Justice, Complaint Handling, Hospital.
PENGARUH KUALITAS LAYANAN TERHADAP MINAT KUNJUNGAN ULANG YANG DIMEDIASI OLEH KEPUASAN PASIEN DI KLINIK RUMAH ZAKAT YOGYAKARTA Triana Helmawati; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 3, No 1 (2014): January
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v3i1.966

Abstract

Rumah Zakat Clinic of Yogyakarta is a form of zakat funds in the health service and empowerment programs conducted by Indonesian Rumah Zakat Foundation. The rate of the clinic re-visit  for the last 3 years data indicates the minimal amount of the re-visit patient, so that the study of service quality, patient satisfaction, and how much interest the patient to revisit is very important for future improvement. This research is a quantitative research which design with no treatment (observational) cross sectional analytic approach. The population study was all the outpatients that were in general patient status. The number of samples are 118 people. The analysis test use gradual regression test and mediation test with Sobel test. The dimensions of service quality that influence the patient satisfaction are the responsiveness and empathy, while the dimensions of tangible, reliability, and assurance have no effect to the patient satisfaction. Patient satisfaction directly affects the re-visit interest. Patient satisfaction becomes the partial mediator between the service quality dimensions namely tangible, reliability, responsiveness, assurance, empathy to the re-visit intention. There is an effect on service quality to the re-visit intention mediated by the patient satisfaction at clinic Rumah Zakat Yogyakarta.Keywords: Service Quality, Patient Satisfaction, Revisit Intention
The Influence of Nurse Manager's Transformational Leadership Style on Nurse's Medication Safety Dimediation Performance in Intention Room of Private Hospital in Pekanbaru Andika Eka Putra; Siti Dyah Handayani; Nuryakin Nuryakin
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 6, No 3 (2023): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v6i3.7733

Abstract

The purpose of this study was to analyze the effect of the nurse manager's transformational leadership style on performance and medication safety.Respondents in this study aremedical staff working in a private hospital Pekanbaru.The samples used were 96 respondents with quantitative methods using SEM and Smart PLS, with a sampling techniqueconveniencesampling. Hypothesis testing using SEM-Partial Least Square; test the validity and reliability using confirmatory factors, cronbach's alpha and composite reliability. The results of this study indicate that the transformational leadership style of nurse managers has a positive and significant effect on performance and medication safety, performance has a positive and significant effect on medication safety and mediation performance has a positive and significant effect on nurse manager transformational leadership style on medication safety.
Co-Authors Andika Eka Putra Dewi Kusumawati Inna Sholihati Embrik Mohammad Syafril Nusyirwan Nuryakin Nuryakin Triana Helmawati